Halici Hotel

Kateryna

Holiday ruined because of a rude staff member. Our holiday was unfortunately overshadowed by the extremely unprofessional behaviour of a staff member named Maria Babalik, who severely impacted our stay. My friend and I arrived late in the evening and were checked into our room without issue. However, the following morning, when we went to the reception area to request the Wi-Fi password, we were approached by a woman who identified herself as the "manager." She informed us that there was a problem with our booking, claiming that the company we used to book our stay had gone bankrupt. She insisted that we pay the full amount of our stay immediately or we would be left without accommodation. This was both shocking and distressing. When we asked to speak to someone more senior, she walked away momentarily and then returned, stating that there was no one above her to speak to. She refused to provide her name when asked. Other guests nearby were apparently in the same situation and mentioned that they had chosen to pay. However, this contradicted our experience, as our family members had arrived two days earlier, booked through the same website, and faced no issues with their reservation. This inconsistency raised serious concerns for us. Furthermore, the timelines she gave us kept changing from needing to pay "immediately," to being given "24 hours," and finally "48 hours." She began raising her voice, threatening us, and creating a scene in a public guest area while not wearing any staff uniform. Several other guests witnessed her shouting at us, which made the situation even more humiliating. We then approached reception directly and spoke with the owner, who confirmed that if the booking company had gone into liquidation, the matter would not affect our stay, as the funds had already been credited from our bank account. He assured us that we could remain for the duration of our booking. Throughout our stay, we observed Maria Babalik behaving rudely toward other guests as well. On one occasion, she told an elderly couple to get out of their seats, claiming it was “her chair.” On the day before our departure, she asked if it was our last day, and upon our reply that we were leaving the next day, she responded with, “Thank God.” To our disbelief, we later discovered that she was a “guest relations” personnel , which made her behaviour all the more unacceptable. On a positive note, the hotel is well-located close to the beach and city center. The food and drink was different everyday with many options to choose from. The rest of the staff were welcoming and polite, greeting us every day. This review serves as a warning to future guests to be cautious and aware of this particular staff member. We were fortunate not to have paid the additional amount she demanded as other guests were not so lucky.

Самуил Василев

My room was extremely dirty and under the beds it was full of dust and trash. One of the receptionists was extremely impolite and unprofessional, I’m not sure what her name was but I think she came from Ukraine. The food was sometimes okay but through most of the time it wasn’t delicious.

Martin Peter Van Hees

This hotel makes you feel like you are the one. Even if something is not ok just tel them they will make it oo or even perfect. People frome cleaning, coocking, reception all perfect

steve butler

Good hotel. Nice staff. Food not bad at all. Needs ice cream lol.

Astrid Vermaat

One very nice hotel clean rooms everything per fect very nice eten staff good