Halici Hotel

Kateryna

Holiday ruined because of a rude staff member. Our holiday was unfortunately overshadowed by the extremely unprofessional behaviour of a staff member named Maria Babalik, who severely impacted our stay. My friend and I arrived late in the evening and were checked into our room without issue. However, the following morning, when we went to the reception area to request the Wi-Fi password, we were approached by a woman who identified herself as the "manager." She informed us that there was a problem with our booking, claiming that the company we used to book our stay had gone bankrupt. She insisted that we pay the full amount of our stay immediately or we would be left without accommodation. This was both shocking and distressing. When we asked to speak to someone more senior, she walked away momentarily and then returned, stating that there was no one above her to speak to. She refused to provide her name when asked. Other guests nearby were apparently in the same situation and mentioned that they had chosen to pay. However, this contradicted our experience, as our family members had arrived two days earlier, booked through the same website, and faced no issues with their reservation. This inconsistency raised serious concerns for us. Furthermore, the timelines she gave us kept changing from needing to pay "immediately," to being given "24 hours," and finally "48 hours." She began raising her voice, threatening us, and creating a scene in a public guest area while not wearing any staff uniform. Several other guests witnessed her shouting at us, which made the situation even more humiliating. We then approached reception directly and spoke with the owner, who confirmed that if the booking company had gone into liquidation, the matter would not affect our stay, as the funds had already been credited from our bank account. He assured us that we could remain for the duration of our booking. Throughout our stay, we observed Maria Babalik behaving rudely toward other guests as well. On one occasion, she told an elderly couple to get out of their seats, claiming it was “her chair.” On the day before our departure, she asked if it was our last day, and upon our reply that we were leaving the next day, she responded with, “Thank God.” To our disbelief, we later discovered that she was a “guest relations” personnel , which made her behaviour all the more unacceptable. On a positive note, the hotel is well-located close to the beach and city center. The food and drink was different everyday with many options to choose from. The rest of the staff were welcoming and polite, greeting us every day. This review serves as a warning to future guests to be cautious and aware of this particular staff member. We were fortunate not to have paid the additional amount she demanded as other guests were not so lucky.

Jacob Urskov

nice hotel there is a lot of discrimination going on down here. You are not allowed to bring drinks into the pool. but have we seen family two days in a row. who do it. and the hotel master said so to them today. the man went up. and picked up another round and went down again! a pool is a pool! then they must sit up. there are more children in the area! now we have to see if we want to come again! we come from Denmark!

David Lindsay

I was about 21 or22 . But the town was full of older people.l had a good time it was a family party lots of drink and it was the only holiday with my (brother Paul).

Steph Onyskiw

It was basic. You get what you pay for. It was clean enough in the room but cleaned the bathroom before use (hairs). The food was very samey so ate out a few times. But the pool was clean with a good atmosphere. The staff were all friendly. The hotel is within walking distance of everything you want, eg beach and bazaar. Ask for a room with a pool view!!

Morten

Not a good hotel experience. Poor rooms with both really hard and really short beds. I’m 185 (6’1) and my feet were sticking out over the edge. Rooms don’t have any sound isolation whatsoever, and every sound from hallways, outside or even next door can be heard as if it were happening inside the room. Bar area is outside and plays really loud music until really late which makes it practically impossible to fall asleep at any reasonable hour. Pool area is decent, although there isn’t enough sun beds for all guests. Restaurant is at best decent although several of the dishes are inedible. There are people smoking everywhere, inside, outside. And the internet connection offered is real unstable and makes it impossible to have any extended period during anything online. Good location close to the city though. All in all, I would not recommend. Find another place and pay a little extra.