Mandy Parker
My stay at this hotel was overall very good, for which I was pleasantly surprised. I booked last minute and was not expecting a lot for what I paid. How wrong was I.. the beds are super comfy, rooms spotlessly clean as is the whole hotel. My stay was in block 2 on the 33rd floor in room 2 which I thought was high until I realised it goes up to floor 43...
I spoke to Elena the Guest Experience member of staff today and told her I was very happy. The food in the restaurant is very good, lots of choice and plenty of it. The restaurant staff are a bit surly but you can't have everything.
The only gripe I have is, if you are not all inclusive then the water you order in the restaurant comes in glass bottles which you cannot take out of the restaurant. All inclusive comes in plastic bottles which you can. When I asked for a plastic bottle I was told I could not have one as I was paying!!! It didn't make a lot of sense to me.
On the whole a great experience. 😁
Phil Blackshaw
This hotel clearly caters for an easily pleased client. The room are very dated with paper thin walls providing all night acoustics. The food was awful as was the customer service. This hotel should be iconic not ironic.
Roque Segadevieito
There are so many positives about this hotel but without a doubt their one strength is their staff - they were singularly amazing. They immediately made us feel at home - friendly, helpful and good fun. Well done to all of them but a special mention to Camila and Begonia. As always with these sort of reviews, if you're the kind of person who is polite, appreciative of people's hard work and treat them with respect, you'll love the staff here. The food is really good. Great variety, good salads, some cracking dishes and you're never far away from a good paella! We were here during Halloween and I have to say they went out on a limb here and really took care of the kids that were in the hotel with a massive trick or treat round of the hotel and a cool little homemade terror tunnel. Downside? Well, yes there was one. Our room was a little tired - 0501 in the smaller tower. We had a faulty shower, a dodgy cistern and some open cracks in the wall - it just wasn't what we have been used to from this hotel. We ended up being moved which took a couple of days and that took its toll a little. That being said, we came away having had a really good week. The staff in the hotel very much made it so a big thanks to them. Feb 2025 - rooms have been updated and are looking fresher!
Stefania L
Let's start at the very beginning. That was the worst check-in experience ever. I've been at a good few hotels and checking in was always quick and easy. At this hotel we were standing in the queue for ages even tho we only had 3 guests in front of us. No one's reservation seemed to be alright including ours. The receptionist grabbed my phone with my booking on display and took it with her to speak to her manager. She didn't come back for about 5-10 minutes. She's done it twice. At this point we had no clue what was going on yet because her communication skills is not up to a receptionist standards. She came back and finally told us our reservation is not in their system but according to her it wasn't a problem(???) She told us to come back in 10 minutes, the manager is trying to sort it. Her attitude was horrendous the whole time, she spoke to the other receptionist in Spanish about other guests she had to deal with previously. She was unfriendly, unapproachable and shouldn't work in hospitality at all. S. Gomez you're a disgrace.
When they finally managed to solve the problem with the reservation we had to wait another hour for the room to be ready.
We didn't have high expectations after all this but luckily that was the only drama during our stay. The room was a bit old fashioned but it was clean. The view from the balcony made up for it. The food was also nice and the staff was brilliant serving food on Christmas day. Location is good, there are bars and shops around and the beach is only a few minutes walk.
Tasha Tay
One thing I really dislike about this hotel is how the previous management took so many shortcuts with such a beautiful property. It’s absolutely grand, but you can clearly see and sense where the drive for profit started to overshadow quality. There are unfinished walls, cheap plastic chairs, and budget-looking blue bedding that detract from its charm.
If the hotel were given the love and attention to detail it truly deserves, it could easily become one of the finest in Spain. I genuinely wish this for the hotel. While it is a great place to stay overall, the lack of attention to detail becomes apparent once you leave the lobby. The rooftop relies only on its views and even some rooms feel neglected. It’s shocking that a hotel of this caliber hasn’t invested in proper furniture or a full renovation. Instead, they focus on a few so-called "premium" rooms, which come at an extra cost but still feature cheap plastic balcony chairs and unfinished, chipped balcony concrete walls with no paint or care.
On a positive note, the hotel has great potential, and everything else about it is promising. I just wish the management would invest & love their hotel as much as their guests do.
My Booking
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