Hotel Don Pancho

Julie Trainor

Excellent hotel staff friendly helpful and courteous. Hotel from reception to your room are spotless, rooms cleaned daily fresh towels. Pool area plenty of sun beds and immaculate always someone there to help. Get free towels for around pool can replace them every 2 days. Rooms have lovely pool and sea views. We only had breakfast there was so much to choose from excellent quality. Fantastic location central to everything 2 min walk to beach. There was no day time entertainment when we were there but played nice music. Evening entertainment had 2 or 3 acts on every night. Don Pancho see you next September already booked to come back xxx

Andrew Burrows

Excellent staff and facilities. Exceptionally clean. The meals are very good and worth upgrading to half board. The 'Strip' is at the back of the hotel and all rooms have a sea view balcony. As a result very little noise from the 'Strip' if any. Highly recommended.

Moira Denny

All the staff are friendly and very helpful. The ranch of options at breakfast is excellent. The lunch menu is great. Only down point the beds at the pool don't have much space between them.

Happy Traveller

Well where do I start? Over rated and over priced. On arrival the hotel looks beautiful and the lady who checked us in was lovely. We booked a superior room and was put on the 8th floor expecting one of the larger center rooms as these were sold as the superior rooms. However we were given a corner room which is basically a standard size room with slippers, gowns, a bottle of liqueur, bottled water, sleep spray and tea and coffee was replaced daily. The cleaner was so friendly and amazing. The hotel is spotless and the breakfast was so good, amazing choice but that's where the good points stop. When we got in our room the first thing I did was turn the TV on which was a new one with so called internet access. We like having it on in the background and yes we enjoy watching TV when we are away. However there was no internet connection at all, so having brought my firestick to use through the wi-fi which did work I plugged it into the USB slot on the TV and the USB slot didn't work. After half an hour messing with it whilst my other half was unpacking, I rang reception to ask for it to please be sorted. 10 minutes later a maintenance man came, tried connecting it, even taking it off the wall then said that he didn't know why it wasn't working and would go and check the internet on the whole floor and would be back. He never returned during the entire stay and the problem was never fixed!I don't expect this in a superior hotel. It doesn't stop there. We went to the pool bar for a cocktail one afternoon. We sat waiting for 20 minutes and eventually the guy came to take our order. We asked for a menu and it was literally thrown at us. Ordered our drinks which again took a further 10 minutes. I ordered an Aperol Spritz which had no prosecco in it whatsoever, the soda was flat and there was more ice than drink, it was vile. My wife had a Margarita but half of it was spilt on the tray and tasted premixed. The thing is the waiter was more interested in anyone over the age of 70, if you are of our age which is 50, you are treated totally differently. It was like a scene out of cocoon. We went to the lobby bar one night before we went out and immediately turned back. It was like a doctors waiting room, no ambience and you hear a pin drop! It was like that the entire holiday. Now we don't like rowdy places and prefer adult only places but my god this was like a retirement home. One evening on returning to the hotel, a member of staff was fast asleep, snoring behind the reception which was probably the most noise we heard during the whole stay, lovely! On checkout there was no niceties or asked if our stay was ok. It was interesting to see all week how the shall we say more mature guests were treated. We both work very hard and was so looking forward to a bit of luxury but Don Pancho you fell short. We come from a hospitality background and rest assured would never run an establishment like this. One more thing, if you are going to book here don't join the Facebook group Guests of Don Pancho, if you have something negative to say they will remove your comment and jump on you like a pack of wolves! Then again do head on over to see them all squabbling about the dress code because that's as exciting as it gets!

Randi Kildedal

A very nice hotel in the center of Benidorm, close to Playa Levante. It's also close to all the bars and the lively night entertainment in the "English part" of the town, and to the shopping area. The hotel itself is beautifully decorated, and clean and tidy all around. We liked all the green plants and the waterfall by the entrance. We have never stayed there, but we have seen the rooms when we visited friends. They looked fine. The lunch buffet can be recommended, it is very good.