Delphin Imperial

Az Has

OMG! This is a Monster Hotel with all the bells and whistles! Absolutely faultless from start to finish (10 Days stay). The rooms are decent and the pools are fabulous. The staff are exceptionally kind and caring, great location too! We really found it hard to beat, as we are seasoned travellers! One thing we found great, they go out of the way to provide food and drinks throughout the resort, even with waiters on skates around the pools, so you never have an empty glass or stomach. Then a great gym to work off those extra calories too! The reception area is breathtaking with the largest chandiliar we've ever seen! All in All a great destination resort, which is pricey, but still worth those extra notes. Well done guys.

Adela Micu

An exceptional hotel, with excellent equipment and facilities, with an incredible diversity of menus and exemplary cleanliness! We were very impressed by the staff who did their best to be at our disposal, being very helpful all the time. The handsome Hakki from Reception was very kind, empathetic and friendly, always smiling and ready to help, promptly and professionally! At our request, he provided us with pillows more suitable for our needs and gave us a room upgrade considering that it was our wedding anniversary :) We received champagne and cakes in the room, an impressive touch from the hotel. Also, Violeta S is an excellent professional, good-looking and very kind, she was with us during the entire stay, every day she asked us if everything is okay or if we have any requests and provided us with all the necessary information. She was everywhere, like a guardian angel :) for the guests.

Mark Hollingsworth

Another 5+ star holiday in this awesome resort. It has become quite expensive but you do get what you pay for. Top quality drinks, great food 24/7, extremely friendly and professional staff. I absolutely love the fact one can spend 2 weeks without having to be disturbed by noisy children (relax pool plus adult only dining area). The pools are HUGE. The front desk young man was kind enough to take some time to find and give me THE perfect room (with a complimentary upgrade to a bigger room). You won't be disappointed at the Imperial !

Todor Todorov

Hotel looks luxurious but it is more kitsch. Restaurant is huge, swimming pools are huge and sea is just a couple of minutes walk, private beach with everything you may need. The place has everything you need for great vacation, but somehow doesn’t feel like you get the 5 star experience. My overall experience is no more than 3 stars. Mainly due to staff at reception and some of the kitchen staff.

Tasneem Alam

At 14:00  on 20/06/24 I got a round doughnut float with my son which was provided by the water park. At the top I asked the lifeguard on duty who was stationed at the top of the slide which slide we could go on and he pointed to the white and burgundy slide. He helped us get onto the float and made sure we were sitting securely before pushing us down the slide. I had my son in my lap and we were holding on tight [the lifeguard was happy for me to hold my son in this manner whilst going down the slide]. Unfortunately, a few seconds in, the float flipped over and we fell off the float whilst sliding down the slide. The float went down the slide away from us. At this point, I shouted out asking for help. We were stuck for 5 minutes in the middle of the slide and no one came to help us. I decided not to stand up and try walk back down the slide as there was a great risk of falling and causing further danger to my son and I. Whilst sitting down, I shuffled slightly down the slide and then we found the float we were originally in. I initially thought I would be able to get back into the float with my son, however it was too difficult with the water going down at speed and I did not want to endanger my son. Two older children then came crashing down the slide in a big 8 float. They crashed into my back and shoulder and I felt my joint come out, followed by excruciating pain. As a result, the four of us went all the way into the water. We then came out of the water and I felt further excruciating pain.

Given the severity of the injury and the possibility of further injury, it is evident that this type of slide required a member of staff both at the top and the bottom to ensure the bottom was clear before any other people came down the slide. I noticed that there were members of staff there but they did not appear to be observing what we were doing, they were clearly not paying attention or keeping an eye on the hotel goers attending the park. The injury was actually caused by the other children crashing into me, which would not have happened if staff made sure the slide was clear before allowing others to use it. This is a basic step that should have been taken. I have been on many water slides as well as my son so we know how to safely go down a slide. The hotel and its staff have a duty of care to its guests, particularly in an unsafe environment that is frequented by young children. This is clearly a breach of duty of care and my injury caused by this breach.

The managers got aggressive the next day and said it was my fault. I got emotional saying I wouldn’t do anything to put my 3 year old in any danger so how could they say that? They threatened to kick us out of the hotel and to call the police. 5 weeks later and I’m still in a lot of pain but they’re blaming me for what happened.