Kev Hensh
So, Despite this place being a Spa resort, when we were told we had full access to the spa facilities, this was only to the pool and jacuzzi, and as the website indicates, the jacuzzi would be heated at the beginning and end of the season! Understandable in summer months to not heat either, but towards the end of October, the Jacuzzi water was freezing cold and unusable. I asked for the heating to be put on and got told "NO". A good selection of food was available throughout the day, but NOT at breakfast time......absolutely poor breakfast selection, and the majority of the cooked meals were cold or tepid at best, I could go on about the lack of entertainment and activities being non-existent, but , how this place gets a 5* status is beyond me! Rooms were great, staff at the bars and cleaning staff were awesome, but reception managers seem disinterested or preoccupied if approached with queries. They simply pointed me towards their Instagram page, rather than actually answering them. 🙄
Victor Constantinescu
The hotel is advertised as 5 stars. The only 4/5 stars I would give for the size of the room, balcony, the freshness of the hotel and very helpful staff. I had a week holiday at this hotel at the end of September, all inclusive .The food is very poor, a very small selection of meat dishes and usually you need to stay in the queue to be able to get some, only one type of fried fish. No traditional good, Turkish cuisine.No labels on the food to say what it is , how is called and what it contains. Had a fried egg with pieces of shell inside. On the beach restaurant chicken tights are always undercooked, the soup is cold and the spirit drinks diluted. Restaurants are understaffed, a lot of young tourists students are doing the job of regular staff. The beach would be good if there were no rocks under the sand that comes from the vawe breaker that was recently build and is coming apart with pieces of concrete that are collected each day by the working staff.
David Scott (Zepherreload)
Absolutely beautiful hotel, food was amazing, the verity of food will please anyone, all day and night there are plenty of buffet on so if you miss one you'll not have to wait long for something to eat, the staff are very helpful and friendly, they have a private beach although it's rocky and wasn't for me, there is a smaller beach 5min walk away, the only thing I didn't like was 1 the steap hill to Reception, and the beds was not comfortable enough for me, but I'm used to memory form. Other than that, I'd definitely recommend this place.
Vladimir Koudritch
Stay in a Hotel for about 2 weeks. (Second half of May)The room was a good size with a good shower and side view on the seaside. Arrived after midnight and settled very quickly. A big minus has not been provided with any information or hotel plans by reception or in the room. The food was not the best in the beginning ,probably because the hotel wasn't fully occupied. But it got improved by the end of May because a lot of people moved in. Food and drinks are served for 24 hours in different locations around the hotel. The waitress and the barman is very friendly.
Cosmin Iordache
I am extremely disappointed with this hotel. This is far away from a real five star hotel, max 3 stars with indulgence. The food is repetitive and quality is quite poor for a 5 stars hotel, drinks are diluted or very cheap, most of the staff is untrained. No air conditioning on corridors, dog and cat pee smell present on elevators and reception, greasy windows on our room and many, many more problems which cannot be written due to racism issues. I'm romanian that I used to work in Turkey and now living in UK so I can understand all cultural and social aspects from those countries, so believe me, it's nothing to do with our high expectations, it's just a real poor hotel. Oh, I forgot: if you want to spend few hours on the swimming pool, set your alarm at 8am even if you are on holiday 🤨 otherwise there is no chance to find a sunbed available, and the hotel beach is rocky/concrete one.
I asked for a taxi at reception and they said that I need to find myself a taxi company on Google 😃 ...very professional.
We will never come back! This is not Turkey that I know. Sorry lads, but it seems like you don't care about customers anymore!
My Booking
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