حسن باسم عبد الخالق احمد
I am writing this review to express my significant disappointment with my recent stay at this hotel. Unfortunately, my experience was far below my expectations for several reasons:
Cleanliness:
Upon entering the room, the first thing that caught my attention was the poor cleanliness. The floor was visibly dirty, and the carpet had not been adequately cleaned, leaving it stained and dusty. The bathroom was in terrible condition; the sink was grimy, and there were smudges on the mirrors and glass. Even the bed linens and pillows seemed like they hadn’t been washed in a long time, making for an uncomfortable and unsettling sleep.
Furniture:
The furniture in the room was extremely outdated and showed signs of long-term use without any updates. The chairs were worn out, and the tables were covered in scratches and stains. The bed itself was uncomfortable and looked very worn, which made for a less than pleasant stay. Honestly, it seemed like the furniture hadn’t been updated in decades.
Staff Attitude:
One of the most disappointing aspects of my stay was the staff’s attitude. They were unprofessional and seemed disinterested in ensuring the guests’ comfort. When I requested to change rooms due to cleanliness issues, I was met with indifference, and no action was taken. Additionally, the front desk staff were unhelpful and seemed unwilling to answer any questions or provide necessary assistance.
Conclusion:
Based on my experience, I would not recommend staying at this hotel to anyone looking for a clean and comfortable stay. There is a dire need for significant improvements in cleanliness, furniture updates, and staff training to ensure professional and courteous interactions with guests. I hope these issues will be addressed to improve the service in the future.
Mihail Bezniuc
This hotel has been proposed to us as a 4+star hotel and we got all inclusive , unfortunately this hotel is very old and the manger/owner doesn’t take good care of it.
Issues: in the room one of the electric socket was coming out, the door will open sometimes after 10-15 swipes with the card (maybe that’s why some doors look like somebody punched them).
Entering the lift (in the left wing) was dirty and smelly, in the lift itself were some strange stickers. In many places outside, the floor tiles were broken which is a hazard, playground for kids is forgotten by staff and there are many cigarettes on the ground.
From 3 water slides 2 were working and just one was functioning as on the blue one you just need to push yourself to get to the bottom.
For an all inclusive 4* we had just once in 7 days some burgers for snack time.
From 7 days just 2 days we had some entertainment in the evening and that one came straight after a lady came to do some checks on the hotel. In the same period the outside toilets started to be cleaned, in the full day, when people were using it (my son slept on the tiles and bumped).
Food was average, not great but you could find something. Coffee machine was getting broken or leaking often.
The waitress (guys) were a bit too “crazy” when seeing a more pretty/sexy woman which I think is inappropriate.
Room was ok but looking tired.
We looked at the other 4* hotels nearby to compare and we could see that they look much better than this one.
Internet connection el was just at the reception, nothing in the left wing.
The good things: food - you always could find something, fresh vegetables and fruits. The beach was very close and they had soft sun beds and it was fairly clean of stones compared to other parts of the beach.
The view was great from our balcony and we were thankful that they have offered our room when we arrived early in the morning.
The pool was ok, in good state but not the tiles around the area.
This hotel definitely needs a good refurbishment and good care!
Lazar Radojičić
the hotel is horrible, the food is the same every day. The staff is very rude, the rooms are dirty. Also on the beach there are many stones and the water is dirty. The city is beautiful and recommended for young people.
hawk saker
Very very very Bad experience, count the issues:
1-Bathroom water not working in proper way
2-One air condition that is not working in good condition
3-No air-condition in the bed room while it’s too hot
4-Insects in the rooms due no safety windows
5-Fridge is not working , so not cold water to drink
6-Room cleanness service is horrible , 6 nights with no cleaning properly
7- Food smells in the rooms due kitchen cooking & preparation
At the end , special thanks for Chef Yussof , he was great and helpful
kirsty collett
Overall it was nice , after reading the negative reviews we were expecting the worst but the food was ok with a good selection, staff know little English but google translate sorted that , main kitchen staff were nice , go early to get the sun beds . entertainment was ok, rooms were basic but views were amazing. Bar staff were friendly. Room service were good. Location is good for restaurants and shops. Good size pool.
Cons-
Beach area too small
one member of staff serving puddings was extremely rude.
Cocktails are only served 4 hours a day.
Rooms are basic
Beds not the comfiest
My Booking
