Maria Mikaela
Most of the staff is friendly (special thanks to Octavio). The hotel is clean and the breakfast is good and versatile. The spa is small but nice with a wonderful view, especially the salt bath was a great experience. If the sunbed area at the beach gets full, they send you with a ticket to the next area which is nice. Overall a lovely experience.
The minuses I can think of is that some of the staff at the breakfast are a bit flegmatic. For example when we told one that there was small pieces of broken glass in the coffee cup (which is pretty problematic because it almost ended up in our stomach) he just stared at us and said nothing. The plates and cups were also often dirty, so the washing machine needs to be updatet.
Also, the cleaning of the rooms is inconsistent. Not bad per se, the room was kept clean, but I would suggest some process that it is kept similar every day. Also some of the toothbrushes etc in the bathroom were opened by previous guests and not replaced which was a bit disgusting.
I am also a bit disappointed that even though many signs in the hotel mentioned that it is not okay to reserve sunbeds the staff did nothing about it. There were lots of people who took the best beds and had just their towels laying there for hours.
Jacalyn Danchise-Edie
I found the restaurant staff cold and uninviting. They never said hello or addressed us. Our maid was friendly, but the waiters could use a class in treating the guests nicely, making all guests feel welcome. I found the people outside of the hotel more friendly than where we were actually staying.
Anna Varvarenko
This is the first time in my life that I have experienced such a situation. I arrived alone with a small child, but in three days I realized that this hotel not only does not support family vacations, but also creates very bad situations. There are no conditions for young families, for children, disgusting management.
M.Furkan Güven
It was worth the price I paid. Old hotel but the cleaning etc. was fine. If your room is on the beach side, then you get a nice view as a bonus.
Sarah Cliff
This hotel makes other 4* hotels look bad. Excellent, professional staff. Lovely food. Spacious bathrooms. Wonderful location. Nice touches:
1) A second towel to use at the beach or pool
2) Free sun beds on beach (10 meters from the hotel).
3) They post international post cards
4) Room has kettle, hair dryer, bidet, fridge.. very comfy bed and quiet rooms.
5) The car hire company comes to reception to set the lease up. The car is delivered to the hotel. You just leave it in the car park when finished. So easy.
6) Free parking at hotel
7) Gorgeous views of the beach from the balcony.
8) Stones throw from a SPAR ( right next to hotel).
Ive tried other places which are similarly priced on the Canaries. They have all been a disappointment compared to this hotel. Recently been back and it’s just as good as I remember.
One thing to consider re. weather if you plan to visit the north of the island June 15th to September 15th. Google ‘Donkeys Belly’.
My Booking
