Magdalena Mincewicz
For this price you cannot expect more. The staff was excellent, very helpful and polite. The hotel is located very close to the beach, multiple shops, pharmacy, bus station, taxi station, restaurants and so on.
The room was a little bit outdated but always clean, smelled nice, and the beds were comfortable. The view from the balcony was not the best, to be polite, however we weren't there to sit in the hotel all day. There was a lounge bar, outside sitting area with a small pool.
Food was always fresh and tasty. It was getting a little bit busy during lunch and dinner time, but there was always enough food and apart from queueing for a few minutes everything was going smoothly.
To sum up - for the price I have paid I was pleasantly surprised about a few things I have listed above and was expecting way less after reading all the reviews from other guests.
I would recommend it to people who do not spend holidays in and around the hotel and only want a clean bed, good food and friendly service.
Priya c
The place is really good and clean but the rooms were not cleaned properly daily. The sheets were not changed too. Loved the location. Wifi speed can be improved since it was not great at 8th floor.
I hope there is more veg/vegan option for food.
ShadyAngel
I have nothing to complain about, its close to the beach, close to bus stops especially to get to and from the airports. Soon as we arrived our room smelt wonderful and could tell it was fully cleaned no faults (which I was really worried about).
Highly recommend here. Staff are also so friendly.
john mc phillips
The staff were generally pleasant and helpful except for Camila at reception. She was courteous but distinctly unfriendly. Food was generally ok considering the price we paid. Choice was limited and little variation, the sausages at breakfast were disgusting and the ice-cream machine broke down on the second day of our 7 day stay - not fixed!! Rooms were basic and well kept by cleaning staff. No ventilation for the shower which meant everything steamed up and created a damp smell. Pool is tiny and a waste of time as the sun is blocked 90% of time by high buildings - I didn’t see one person using it. On the plus side, the beach is 100 metres away - however from 1st November no loungers to rent and no lifeguard service. Not sure when the season finishes but when we arrived on 29th October it was a “ ghost town”. Palma city worth visiting - €2 bus fare from Arenal👌
Daniella Martin
We arrived with no light and water for the night through to the morning. they asked us to pay hotel tax which I had to speak to the manager about as it was a concern for me because I had no amenities. The manager then proceeded to threaten me he was going to lock my room if the 13 euros was not paid. This is actually a horrible gesture melted out to me as a customer. He told me yes I didnt have water and light like the other 400 customers in the hotel and wasn't his fault.
What a disrespectful thing to say.!!
He showed no remorse. I was put on the 8th floor and had to walk with the stairs.
Their food is bland with no taste.
Avoid this hotel
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