Mauranne Newby
We just got back from this hotel last week, and it was one of the best holidays we’ve ever had. Okay, some areas were a bit tired, but the rooms were clean and spacious, the domestic and restaurant staff were all really lovely, and the pool entertainment was great for the kids. Great choice of food in the restaurant, and good snacks from the pool snack bar. There’s even a little kitchen in your room for microwave or stovetop meals.
We’d definitely go back 🙂
John Maiden
Not the best experiences for families. Resort full of drunk, noisy English people. Not enough sunbeds at the pool. You need to drop your towel around 7am otherwise there is no space. Restaurants are always full and food is very poor. Not much choices. This is very cheap resort. Don't expect good holiday
Khrystina Holovata
Hotel Review:
I usually don’t leave reviews, but this hotel left our family so disappointed that I have to share our experience.
Food:
The food was terrible. For 7 days the only things we could eat were rice, eggs, and bread. Everything else was tasteless and of very poor quality. The dishes were dirty – it seemed like they weren’t properly washed, only rinsed with water. Sometimes there was dried food left on the plates. The drinking water tasted strongly of chlorine, so we had to buy bottled water ourselves.
Service:
The staff – waiters, security, cleaners, bartenders – were rude and unfriendly. Our room was cleaned only once in 7 days, and when I asked for cleaning again, they refused.
Territory & Pool:
The territory is large but completely neglected and dirty: garbage, cigarette butts, even used condoms everywhere, with an unpleasant smell. The pool wasn’t cleaned even once during the whole week, and people were swimming there both day and night. Absolutely shocking.
Drinks & Bar:
There are no real cocktails – instead, they serve some kind of soda water from a machine called “mojito”, which was impossible to drink.
Room:
The room itself was in terrible condition: the toilet didn’t work properly, the bathtub was clogged, and the bed was broken.
❌ I would not recommend this hotel under any circumstances. It was the worst holiday experience we’ve ever had.
Harriet Stephenson
My 7 year old and I have just got back from a weeks holiday at this resort. We absolutely loved our week there. The hotel staff were very helpful and helped us where ever they could. Our room was clean and was kept clean they came every 3 days.. The beach is an easy 15 minute walk.
The highlight of our holiday was the entertainment team they are an amazing bunch of people especially Gabriel, Emanuel and Vera. When they found out my daughter was poorly they went out of their way to cheer her up and check on her. They all show how much they love their jobs from the pool parties to the evening entertainment. They made our holiday one to remember and my daughter is already asking to go back next year and every year down to the entertainment team.
The only negatives I would say about this resort is the mosquitoes at the entertainment arena at nights they are rife down there. The other is the food it’s very repetitive they could do with adding other things like offering slices of pizza. The meal times at the restaurant are chaos. The hotel resort is very large so be prepared if you want to cover all of it there will be some walking to do but the area is flat so it’s an easy walk.
Radosław Konecki
Dear Area Manager of BelleVue Club,
I am writing to provide both an open review and a formal report regarding my stay at your hotel. My previous inquiry, sent via email on July 21, 2025, at 10:00 a.m., has gone unanswered.
My wife and I were guests at your hotel from July 24 to July 27, 2025.
First, I would like to commend the bartenders for their outstanding service. Despite the hotel’s high occupancy, they consistently greeted guests with smiles and courtesy, which deserves the highest praise. The organization of traffic in the restaurants was also impressive. Unfortunately, these positive aspects were the only highlights of my stay.
I would like to raise a few concerns. How often should a room be cleaned during a three-day stay? To my surprise, room number 322 was not cleaned at all during our visit.
While the room was completely renovated and tastefully designed, it had some shortcomings. The name "Double Deluxe" may be misleading, as it suggests a double bed when, in fact, there were two single beds. I also recommend a more thorough technical inspection of the bathrooms after renovations. There were no towel rails, and the drainage system in the shower area (wet room) was poorly designed, causing water to flow into the corridor when several guests were showering on the same floor at the same time.
Considering that the complex has nearly 1,500 rooms and suites, I wonder how many bartenders are scheduled to serve during evening entertainment programs in high season. A 20-30 minute wait for a drink with only four bartenders is excessive and detracts from the comfort of your guests.
I am disappointed that I booked my stay directly through the hotel's website rather than through a travel agency. Had I booked through an agency, I would certainly have requested a refund after such an experience.
Additionally, I could not find any information on your website regarding the lack of a "pool towel" service, which is typically included in all-inclusive packages at many hotels.
Overall, I am deeply dissatisfied. I have stayed at many hotel chains in Spain, and this is the first time I have returned from a stay feeling disappointed, especially since it was meant to be a birthday gift for my wife. Fortunately, dinner at the Aqua restaurant did help to salvage the celebration.
Due to the issues mentioned above, I will be avoiding your hotels in the future.
My Booking
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