Anne Glennon
Great place to stay, we spent a week self catering. Rooms were clean, staff were super helpful great evening entertainment great location for the area for bars and restaurants.
Some hints based on some bad reviews I seen before I went:
- your room is cleaned every second day, you need to leave out your clean room sign. If you need extra towels they will provide them in reception or a cleaner on site.
- the hotel is massive with multiple buildings and reception areas so one is always close, we did not find it noisy at all.
- there are 10 pools at the hotel the main one is busy all day, the others are generally quiet.
- buy mosquito repellent, there are lakes nearby and Alcudia has swarms of them, you can pick up the super strong one in the chemist across the road, paint yourself in it for the nightly entertainment.
Overall we had a great holiday, would definitely return in the future.
Daniel Hawkins
The hotel itself was adequate. The rooms were a little shabby, but you get what you pay for and they were spacious and comfortable.
All staff were very accommodating and answered any questions you had readily.
As a vegan, the options were limited but what was available was to a good standard. Had I been a meat eater on this holiday the restaurants would have been excellent with plenty of choice and all the food looked well presented and tasty.
There were a LOT of mosquitos so I recommend taking a good bug spray and making sure you cover head to toe, particularly in the evenings and in the area of the mini golf and by the water. I must stress that this is not a failure within the hotel, you can't really control nature and we experienced the mosquitos wherever we went. The pharmacy that was next to the hotel was excellent and provided good products and advice.
The evening entertainment was actually quite good, particularly the Kenyan Acrobats and the wee kids disco that precedes it was good, with the entertainers being engaging and highly energetic.
All in all, I would go back here. A lot of reviews give this place a bad rap, but I think people need to temper their expectations versus what they are paying and the fact that it is a 3 star hotel.
Megan Wright
Paid all inclusive which was a mistake as food options were very basic. Seemed that the all inclusive guests were not able to enjoy half of what was offered on the booking site. There is only one restaurant serving all inclusive guests. Not the multiple as described online. No baby changing facilities around pools and they are all freezing cold. My baby girl came home poorly and full of cold. Balcony missing a safety panel. Tiling is very dangerous in bathroom, slightest bit of water makes them very slippery. My nana skid the length of the bathroom
The Phillips Family
We had a last minute (literally) holiday and found this pretty cheap half board deal. We were very worried about the reviews and almost cancelled. This place is vast and we were pleasantly surprised with the service which was very good especially as a 3☆, the lakes are a magnet for mosquitoes but with sprays, air con on & doors closed, we hardly got bit. The main reason we came was for our 4 children 3, 12, 14 & 16 who all loved the pools, foam party and food. We booked the Mexican restaurant 2 nights and it was slightly different to the main restaurant. The beach was great and only a 10 minute walk. Sun & fun for 7 days. 45 min transfer on a public shuttle which was OK. Your holiday is what you make it and we enjoyed our stay. The staff have all been helpful and polite considering the amount of people here.
Dave Wadkin
We went all inclusive and the food was limited choice and not very nice nothing really for the kids just chips although the snack bar burgers hotdogs and chips were a hit. The staff are amazing and the rooms clean and air-conditioning is good. There are a few pools closed off due to damage. The location is great we went out to eat at night plenty of nice places very close. It's a 3 star so it is what it is but if your coming all inclusive be prepared for the food. I would not go back
My Booking
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