Logan Green
This hotel is, without a doubt, one of the worst I have ever had the misfortune of staying in. We stayed here at the beginning of September and were thoroughly appalled. The reality of the hotel is a far cry from the misleading pictures, and the staff were astonishingly rude.
The half-board option does not include drinks with dinner, and we were charged an outrageous 3 euros for a small 500ml bottle of water. When we brought our own, we were treated with blatant disrespect—a staff member named Miguel snapped his fingers at us, as though we were pets, and ordered us to leave. This forced us to sneak sips of water like children hiding in a school cafeteria. The buffet was no better. The food was monotonous, with the same dishes served nightly, and the occasional, uninspired changes to a small food stand. Breakfast was equally bizarre, offering carrots and sweetcorn instead of beans.
The rooms were another disaster. The balcony was so cramped that sitting down was impossible, and to make matters worse, the bed sheets weren’t changed for six days. The air conditioning reeked of raw sewage, making the room unbearable at times. The shower was equipped with a flimsy curtain that flooded the bathroom, and the soap dispenser didn’t even function.
The hotel’s facilities were practically non-existent. There was no pool table, no ping pong, no entertainment—nothing. Anything you’d expect from even a basic hotel was missing. The indoor pool and gym weren’t even on the premises; they were located in another hotel nearby. When I tried to use the pool, I was confronted by a rude staff member who questioned why I was there. She told me the pool closed at 7, despite it only being 6:30.
The outdoor pool at this hotel is genuinely reminiscent of a prison yard. It's fenced in with iron bars and is about the size of a small house pool, far from what you’d expect at a resort. To make matters worse, the pool is locked at night, so forget about lounging on the sunbeds and enjoying a peaceful evening under the stars. The whole setup feels claustrophobic and unwelcoming, adding to the overall disappointment of the stay. The terrace / roof is also closed and locked extremely early.
There is absolutely no reason to stay at this hotel. I wouldn’t return even if someone paid me. How this hotel has a 3-star rating is beyond comprehension. Save your money and avoid this place at all costs—it is truly not worth a single penny.
Veroni
Me and my daughter were here for 4 nights not too long ago. Thanks to Andrei in the reception, we got a nice room with a great sea view. He was very helpful and a kind young man; the staff were friendly in general. The bathroom is a bit small and old, and the door doesn't open fully, which is a little bit of a problem. The food is fine. We enjoyed the holiday overall.
Flavius Manea
It was a tough experience, first of all in our bathroom the water floated after every shower, also in the room the water floated from the bathroom, we had to spread the towels on the floor to collect the water and throughout the stay we do this thing which is not acceptable. Also we complained to the reception and we receive this answer “Do yo want a mop to clean?” Which is not respectful from a hotel to answer like that to a client. We went to the reception 3 times in a row and nothing changed for our room or our stay. It was HORRIBLE. Second time the air conditioning worked badly, in most of the time doesn’t work.
I would like to tell you that you don’t resolve these problems in the last 2-3 years because I’ve seen in the others reviews the same issues and you said “Yeah yeah we will resolve, thank you for your feedback…” nothing changed the same problems are in these days.
Mae Ferrans
Rooms are fine.. although the air con dosnt really work.
Cleaners and receptionists were lovely but the waiting staff are just RUDE I mean like your existence is of major inconvenience to them.. one or two nice ones obviously but the ones that are unfriendly and unhelpful seriously need a reality check.
Locations great on beach front with bars extra a lil noisy at night but to be expected.
Teodora Nestorova
We had the best time in Mallorca this August, the staff were so friendly and helpful. Amazing views from our room, plenty of freshly made meals for breakfast and dinner. Rooms were cleaned every day, housekeepers with smile on their face.
Staff on the reception Amazing 👏 great people full of joy and love ❤️
We couldn't ask for more.
Definitely going back to JS Horitzo, highly recommended by me and my family.
My Booking
