Plazamar Serenity Resort

Ems

Upon arrival if rooms are not ready you can put your cases in a locked room and use facilities or explore. We did self catering as don't enjoy the hotel food hotels provide. Glad we did self catering although can be costly we did do one night of dinner at the hotel which was €16 an adult and the food was glum. Nothing exciting and not a lot of choice in all honesty. Nothing to be missed. Was not allowed to sit and feed my baby as I was not eating (did not like the look of anything) so went off outside the hotel. Pool is in the middle of the hotel so only has sun for a few hours per section. Opens after 10am and closes at 7pm. The children enjoyed kids club on the first day. It is only on 10am-1.30pm There is no smoking around the pool area which was refreshing although we smoke it's nice to not have smoke blown all over you and your children when trying to relax. No entertainment in the hotel. If you want to watch entertainment you have to go over the road to their sister hotel. We went for the kids "disco". They had fun. Rooms are lovely but not cleaned enough. They're not swept AT ALL. Cleaners come in every other day and even then they didn't change the sheets only when asked they did! Can't walk barefoot in the room unless you sweep yourself. Quite a few things in the kitchen to use although there is a hob there is no oven so are limited to what you cook! Staff are friendly. Young lifeguard was friendly. Other lifeguard would wonder off and then come back after leaving the pool unattended with people in. All in all would say it's a good hotel for self catering, personally wouldn't go all inclusive here. Location is good, it's close to town centre but up a slight hill. Very quiet which is a bonus. Would come again, they just need to improve on room cleanliness.

Kerry Fine

On check-in, our room had not been cleaned from prior stay. There was a used q-tip on the kitchen chair with some other trash around the room, and a used soap bar in the shower. We contacted the receptionist who came to investigate and had the room cleaned immediately for us. She also stated she would see what she could do to make this right for us. No further communication regarding what that was. On check-out, I asked and I was told that the room was cleaned daily instead of every other day to remedy this. The room was not cleaned the day before check-out so I don’t see how they cleaned every day. We didn’t stay in the hotel much during the days as we travelled around the island, but the pool itself was never open during the hours we were around (some days we left at 8am but others at 10am and pool still not open). Arrived home around 8:30pm each day and pool was also closed then. I asked about getting pool towels one day and they wanted a 10€ deposit to use towels. I have never heard of a hotel wanting to hold your money for a towel when you are a guest there. There is nightly entertainment but we did not sit for any. They all seem catered towards children.

Alan Longley

Fantastic hotel.. we've stayed here twice now. Had lovely connecting rooms, right next to the pool, spotlessly clean and tidy. Every member of staff is superb and helpful. We went all-inclusive, as before the food was excellent, plenty of choice, breakfast, lunch, snacks and dinner all exceptional. Highly recommend this hotel.

Carlos Manuel Guillen

I'm in the hotel at the moment, and I will give it a solid four stars. This could potentially change to a 5 stars when I leave. They gave me a present for my wedding anniversary which put them in good books. This hotel is a great place to bring your little kids. I left the hotel, my family and I had an amazing time in the hotel they deserved a five-star.

Sharmistha Dam

The stay was great. Foods and entertainment were top class. Really loved their hospitality. Special thanks to hotel plazamar serenity to find out my daughter's favorite cap which we forgot in our dinner table and they send it via post to our home. This shows how much they care about customers. We will definitely come back.