Kat
Stayed in the royal family on all inclusive for a week with 2 small kids in a two bedroom sea view room. We really enjoyed it here and will return. The pool is nice, towels are provided. There is a lot of entertainment for kids. The staff is very hardworking and kind. We always felt very welcome. We visited also barcelo royal in Lanzarote - same concept/loved it, but picked this one now as it has bigger family rooms.
Royal level is really worth it if you are on half-board or all inclusive as the difference in quality of the food is noticeable - most bad reviews are not from RL. Before we got here we couldn’t find a lot of information on what is included in RL all inclusive - but basically everything in the whole resort is, except spa treatments and 2 a la carte restaurants (you get one voucher). We ate in all restaurants and bars except tindaya, but preferred la ancla for breakfast and dinner and then mafasca for lunch or breeze bar for a la carte snacks.
Palo santo was a disaster - do not recommend to waste your evening there. While food was good and staff is amazing, the guests there were licking their fingers, touching the utensils or taking food with their fingers. Disgusting.
Stephen Parrott
We have previously stayed at the Barceló Fuerteventura Mar, but decided this time to try the Barceló Royal Level Adults only. The staff were very attentive. I liked the separate living room and bedroom and the little touches like bathrobes, water bottles every day, padded sun loungers were nice. Pool area was nice with a view of the beach. However, they did not make up for failings in the restaurant. Plates were cold, food was tepid, I could rest my hand on the hot plates they were very cool. Choice was limited and a few nights main dishes ran out. I spoke to a member of staff and they had already received similar comments. We ate in the Barceló Fuerteventura Mar next door for two nights and the food choices were excellent, plentiful and hot. Plates were hot and the staff very good. I spoke to the manager on our last night and he appreciated the feedback. The bar at the Royal Level is outside and was chilly most nights with limited seats. Again we went to Barceló Fuerteventura Mar to watch the show and have drinks. The airport transfers were expensive for a 10 minute transfer so next time I’ll get a cab or use the bus for €2. I gave 2 stars for Service based on the food service and not staff.
Lisa Mckenzie
What a fantastic location! I have to give a special mention to the breakfasts, we were able to eat upstairs overlooking the harbour. The day doesn't start better than that! And the food was pretty special too 😊
All the staff were as helpful.as they could be, although the different departments didn't know about the goings on of the others so booking our New Years Eve meal was problematic, we ended up eating at a local restaurant instead - which was lovely. And then return to the free entertainment by the harbour and fireworks over the sea. Fantastic.
We will definitely be returning to this hotel X
A J
Overall, we had a nice holiday, but there were a few things that could easily be addressed that would push this up to 4 stars. We were sent a questionnaire before leaving and confirmed the time we would be arriving, desired room configuration, any extras etc so was quite surprised to arrive at ~11:30 am to be told check in was at 3. I'm not sure why we confirmed arrival time ahead if nothing was going to be done. As we couldn't check in, we were offered to unpack anything necessary in the busy reception, which I was not impressed by, and then we changed in the toilets - not the best first impression. No beach towels are available until you check in, so no drying off if you go for a swim! When we came back to reception at 3:15, we were told check-in was at 3 and our room wasn't ready (?). On informing them it was already after 3, I was told check-in was FROM 3, not necessarily AT 3! Apparently, the room was ready, but there was a problem with it, so we were moved to a different room. The new room was set up for someone else and had a welcome note for them, so I had no idea where they ended up! Both rooms were on the ground floor, having communicated that I did not want a ground floor room this was quite frustrating. Throughout the week, room cleaning and restocking of coffee was inconsistent, some days no coffee pods, but a knock on the door at 8pm to provide a couple of chocolates that had not been left, but still no coffee! The cocktails at the adult pool bar were very changeable depending on who made them, ranging from undrinkable to very nice. The food was nice, but there was a certain familiar element by the end of the week. I did also find that some freshly cooked chicken I had selecfrom the buffet was not cooked through, which is dangerous. For me, there needs to be more consistency across the services and greater attention to detail for this to be 4 star. The staff we interacted were all lovely, and worked long hours, with often the same people who served coffee in the morning serving wine in the evening.
SP91
thank you for the Amazing experience of gastromotion, and we would like spend a few words about This Amazing hotel. and thank you aswell to Vincenzo for let us know about This dinner
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