Emma Dalzell
Perfect location, lovely welcoming service on arrival. Rooms are simple but very clean and have all the basics you need for making meals. Very quiet and perfect for what we wanted!
Anna Stocker
Simple apartments in a great location next to the beach. The rooms were clean, but lacked a bit of love and attention to detail. Some more equipment and amenities for the kitchen would’ve been great. Overall good experience, easy check in and right by the ocean.
K. K.
I rented an apartment in your hotel and while everything else was fine and the location was fantastic, very close to the beach, I had a serious issue. Under the roof of the solar terrace, I noticed several beehives. I am allergic and was extremely frightened. I reported this to a staff member, who took pictures and assured me that the problem would be addressed. Unfortunately, nothing was done about it. I am attaching photos of the hives.
Our apartment was located right next to a shopping center with bars and nightclubs, so it was a bit noisy in the evenings, but we didn’t mind at all—in fact, it was convenient to have places to go out nearby!
Next to the apartment, there is a large plot of land with abandoned buildings. Apparently, a major construction project is set to start there soon, so it’s worth keeping that in mind.
That being said, the hotel itself is very nice and definitely worth visiting.
Ani
We are stuck in a smelly dungeon, with a view of a wall facing the parking lot. NO WINDOWS!!!. No A/C so we opened the terrace door to the parking lot and were invaded by mosquitos.
There is a very very tired couch that smells like vomit. The bathroom is good and beds are acceptable.
I read that they have a problem with theft during the day, so you MUST pay to use the safe (not bad, about 2 euros per day), but you MUST keep your valuables in the safe. The hotel does not accept any responsibility for the frequent break ins. Read the complaints and the hotel replies. So basically, it looks like anyone can break into your room while you're not there and waltz around, no consequences.
Vyky Graystone
I am in SHOCK.
As a resident in Fuerteventura for over 18 years, currently working for a prestigious leading Hotel group, I was left absolutely disgusted by my very recent visit to the Bahia Calma Reception.
Dropping in to to check up on the status of my parents upcoming holiday, instead of the warm "family" yet professional greeting I usually receive, I was instead begrungingly 'acknowledged' by the less than hospitable Receptionist on duty Bernice.
She was rude, and has absolutely NO interest in me or in the help I was looking for.
Her body language and the way she tried to shut the conversation down without even listening to me, made it clear that my presence in her opinion didn't warrant the time of day. Very Disappointing.
With over 25 years of experience to include working with luxury brands, in both the leisure and hospitality industry with a speciality in Communication Strategies and Public Relations, I could tell from her lack of eye contact, unwillingness to help and overall general lack of enthusiasm that this conversation was going nowhere.
This probed me to ask her " 'Do you have time for me?" A question I shouldn't have to ask when my parents are exsisting clients.
To which she snapped back rudely ' I have a lot of work' ... slightly taken aback I responded..."So do I..."(Only this wasn't my job)
"You look agitated?" I said as she huffed and puffed around the computer.
I went to the hotel to make sure that where possible, the apartment assigned to my family could be as close to the lower pool area (the reason my parents fell in love with the place in the first place) and that the apartment would not have lots of stairs to climb up, as one of the guests had undergone a knee replacement. ( The family are in their late 70's) Not unreasonable given the frequency in which they visit.
She said 'If the client has special requests why haven't they written them down in their booking?"
Whilst I may not be a direct client, my parents, friends and family are.
Having had one or two negative apartment experiences at this complex with the family friend in question, it didn't seem unreasonable to me to ask for an apartment best suited to my family's needs. Otherwise why would they keep coming back?
So No Bernice, they havent written it down. The client is my father. I know their needs. I know the complex. I speak fluent Spanish. I live in the area and work 5 minutes down the road.
Had you paid more attention to me and my parents stay history you would see the logic in my father asking me to make the request in person and their preferences in apartments.
Not satisfied with her attitude, I asked for a complaint form. I was met by a curt
'You are not a guest you can't have one" So I settled for a post-it note with her name written on it!
It's a shame that such a wonderful hotel, with such fabulous staff.. such as Sebastian at the pool (who always remembers my family and helps them around )to the friendly team in housekeeping and maintenance have been let down by such an ignorant attitude presented by this lady.
I do so hope that when my family arrives in a couple of days with their guest, that the welcome is that of one of Bernice's Colleagues (also fantastic in reception) rather than that of Bernice in person.
It would be a shame to have to cancel their next booking in June...and the one they were going to make again later on in the year..(with friends)-over such a poor attitude.
Bernice, should you ever need advice as to how to Retain Customers in the future my door is always open!
My Booking
