Missy Bland
If you would like the opposite of a warm welcome and to feel like a burden to staff than this is the hotel for you.
**Review: Disappointing Experience at a Supposed 4-Star Hotel**
I recently stayed at this hotel for a 10-night vacation, and I can confidently say it does not deserve its 4-star rating. From the moment we arrived, the experience was far from what we expected. The reception staff, particularly Oscar and another young male member of staff, were exceptionally rude and unhelpful. Despite our attempts to address various issues, they remained unfriendly throughout our entire stay, making us feel unwelcome and frustrated.
The hotel itself was a massive disappointment. The rooms and overall appearance are far worse than the pictures suggest. What was advertised as a luxurious stay turned out to be a subpar experience. The pool is tiny, overcrowded, and not nearly as inviting as the photos make it seem. To make matters worse, the bins around the property were consistently dirty and overflowing, which is not what you’d expect from a hotel claiming to be 4-star.
One of the most frustrating aspects was the lifts. They were an absolute nightmare. We found ourselves constantly waiting for long periods, only for the lift to arrive and head in the opposite direction. When they finally did show up, the lifts were tiny and could barely accommodate a few people at a time. This inconvenience added to the already disappointing stay, as getting around the hotel became an unnecessary hassle.
Adding insult to injury, we were charged extra for basic amenities. You have to pay for towels, and even the use of the safe in your room comes with a fee. These added costs, coupled with the lackluster facilities and poor service, left us feeling robbed of our hard-earned money. We left the hotel feeling disappointed and definitely not refreshed. This place does not deserve your money or your time. Save yourself the frustration and look elsewhere for a truly enjoyable stay.
The one positive thing I would say is the daily cleaning service offered at the hotel, the maids were nothing but helpful and thorough in their cleaning.
Aimee Hayward
The positives..
Lovely relaxing atmosphere! Not far from the beach & Benidorm. Lovely staff throughout. We had no issues with ants or mosquitoes so that was a massive bonus. The hotel and grounds were kept clean at all times! Appreciated that you were not allowed to reserve sun beds (but there was still the odd who kept towels down and went away). The pool area does not open until 10am. There were 3 lifts, very efficient. The rooms were spacious, fridge, kettle and hairdryer provided. Towels provided in the bathroom did get changed daily. Close to all amenities. Beautiful views on the top floors! Did not use the spa, prices are cheaper elsewhere.
The negatives..
- Unfortunately the food was just awful.
- Our bed never got changed the duration of our stay and with a one year old it got messy.
- when the maid did make our bed, she had just thrown the main sheet over the top to hide the crumpled sheets underneath.
- A wedding held on the Saturday closed off the pool area for the reception and photos, no apology was given.
Overall, I would return again.
Demi Vine
Came here on holiday for almost a week and would really recommend the hotel.
The reception are so lovely and very helpful, the hotel is in a good place and very close for restaurants and the beach and they even have a free taxi service to the beach.
Bar tenders and the house keeping are also very polite and always say hi.
We also had the buffet for breakfast which was good.
Jordan JC
Lovely hotel and area visually! Had a problem with a card throughout the holiday as it wasn’t working. Was on the 4th floor and lifts were slow and full most the time. Bit of a pain going up and down lift when the card was not working. You have to pay to use the spa (assumed it would have been added with holiday package) food wasn’t the best. Sausages were raw in the middle for breakfast. Servers watching you when you’re eating. Made me feel a little uncomfortable. Have to wait until 10am to be able to sunbathe and go in the pool. Pool was super busy. We didn’t mind but if you want somewhere quiet this is not the hotel for you. Overall okay experience. I’ve been to much better hotels for the money.
Daniel Hales
Left on Sunday, had a really nice 5 day break there, went half board so we'd taken a gamble on the food being good, which paid off as it was really good, plenty choice. Lots of veggie options, I saw some g/f ones as well, not sure how much on that part. Pool was good and the lady who does the games was nice and friendly as well. Room was nice and clean, cleaners came in every day, we seemed to get more and more towels, which is no bad thing! Evening entertainment on one night they had a show, we didn't stay up for it, but was told it was really good. If I had to find some bad, a couple of the waiting staff took food a bit fast, a family put a full bowl down, went to get something and it went when they got back, but it is a buffet so people will get plates stacking up if they don't take them away
My Booking
