Spring Hotel Bitacora

Amelia LM

I recently stayed at Hotel Bitacora, and from the moment we arrived, the reception staff were super friendly and went above and beyond to make our stay amazing. The room was spotless every day, thanks to the hardworking housekeeping team. It was so nice coming back to a clean, cozy space after a day out. The UP! experience was the cherry on top! The private areas and premium services made our trip feel extra special and luxurious. Everything was top-notch, and we loved every moment. I highly recommend Hotel Bitacora for anyone looking for comfort and great service. We can’t wait to come back! Big thanks to the whole team for an unforgettable stay!

A BL

The hotel is well located, rather clean and spacious, with nice pools, slides and activities for the children and adults. Most animation staff was good although some didn’t seem too motivated to play with the children or make their stay in the mini club particularly eventful. No issues in getting a sunbed, something many people reported on. We absolutely loved the spa, well worth the price! However I find it ridiculous that children are not allowed in the same type of jacuzzi located outside, where most jets don’t even work. Generally the adults only area is empty and unused, so it makes no sense, in particular since there’s the infinity pool and jacuzzi in the up area. I’m no hotel management expert but common sense indicates that a hotel choose its preferred audience and cater for them, so thus artificial division between adults only part and part where children are allowed does not make much sense. Also the food isn’t great especially not worth it for lunch so I’d suggest half board maximum. Rooms are okay, nothing special. Unfortunately no interconnected rooms for larger families which is a must in a place that aims to be a family hotel.

Sandra Wood

We just got home after a week's stay. Lovely hotel, very clean and tidy the room was very spacious and cleaned every day. All the staff were very friendly and helpful. Food was very nice with a great selection. The infinity pool was amazing. We will definitely go back for another stay. The location was great not far to walk to the centre. 👍

ross thomson

We went as a family, myself partner and our 4 boys 16, 19, 21 & 24 This was perfect for us The location was ideal with the beach, the strip and shops close by. Supermarket over the road. Free shuttle to siam park opposite the hotel. All within walking distance. The staff were all approachable and friendly and check in/out was quick & easy Food was lovely such variety for all foodies even a gluten free zone Pools were lovely and one pool has slides. Bonus having adult area if not with young children. Plenty of sun loungers and the pool bar for food & drink. Room was clean & spacious however beds quite uncomfy and pillows quite flat but id definitely stay again-sofa in room with pull out mattress which was helpful when our son with special needs was unwell on the first night so was able to stay in our room to monitor. We went in January and the weather was lush & hot. Thank you for a lovely holiday!

Mika Ylönen

The all inclusive concept seems to be designed so that you always need staff to order something, and often the staff were quite bored to help. Clearly, the intention is to reduce consumption in this way, and it certainly works. For example, at lunch, the soda machines and beer taps are open, and you can use them yourself. However, at dinner, you can only get drinks from the waiters, who were too few for the number of people. Also some of them lack the will to customer service. The coffee machines are only open at breakfast. At the bar, you have to queue for everything at the counter. There were self-serve taps, but they were closed. The bar's drink and food menus are hidden behind the counter, and you always have to ask for them separately. The staff also laughed when I ordered a drink instead of a beer, implying it's not a "manly" drink. On the positive side, the cleaning was good, and cockroaches were only visible outside. However, it's been a while since the hotel was last renovated, and it shows in the room furniture, the condition of light switches, and closets. My suggestions to the hotel: Open the self-serve taps Fix the RFID bracelets. Make food and drink menus available in bars and dining tables. Make coffee available during lunch and dinner.