Kamil Kulaksız
We stayed at Rixos Premium Göcek during the Ramadan Bayram holiday and had an amazing experience. The hotel’s natural surroundings, sea, pool, food, and, most importantly, the warmth and dedication of the staff were truly commendable. Maher, Bahadır, and İlkay, along with the entire team whose names I may not be able to list, worked with incredible dedication despite the seasonal staff shortage, ensuring that guests never felt any inconvenience. Their constant smiles, solution-oriented approach, and commitment to guest satisfaction were truly impressive. The concerts held throughout the holiday were also fantastic.
I do have a few small suggestions, as in hotels of this caliber, the little details make all the difference. We learned that bar menus were still being prepared, but until the printed versions were available, offering them in a PDF format would have been a practical solution. They might say it was available, but we never managed to find it! 😊 Additionally, I would have expected basic amenities like a toothbrush and toothpaste in the rooms, as they have become standard in many high-end hotels. Many hotels abroad also provide an iron in the rooms, which would be a great addition. Implementing QR codes on sunbeds and tables for online ordering, as well as making the mobile app more functional, would further enhance the guest experience. For example, reservations could be managed directly through the app.
Overall, it was a delightful and high-quality holiday. Many thanks to the entire team for their hard work. I look forward to visiting again! The peaceful atmosphere and high-quality service make this a place worth returning to.
George Mathews
Coming back to the Rixos Gocek for a second time I would highly recommend. The staff are wonderful, extremely friendly, the rooms are excellent, food quality is excellent and the hotel is beautiful.
In particular, Ebrar is brilliant! Ebrar has been looking after us through the day on the beech, and then over at the Nox bar around the main stage for the evening entertainment.
Ebrar goes above and beyond to ensure everyone is well looked after, is very attentive, extremely friendly and works unbelievably hard. Ebrar is always on the go and provides and excellent service. There is never a moment we have been without anything from drinks to snacks, and welcomes us when we arrive to the beach and to the Nox bar in the evening. The holiday wouldn’t have been the same with out Ebrar. I have mentioned this to a number of the managers as Ebrar is an asset to the whole complex.
Thank you so much for making our holiday!
Deepika Bhandari
My stay during the winters at Rixos Göcek Premium was nothing short of amazing. From the moment I arrived, I was greeted with warm hospitality and stunning views of the turquoise waters. The resort itself is a perfect blend of luxury and tranquility. The rooms are spacious and beautifully designed, and the on-site amenities, including the private beach, pools, and spa, were top-notch. Every meal was a delight, and we had a special request for vegetarian food which was very well taken care of. It was the ultimate relaxing escape, and I can't wait to return in Spring season this time.
SAAD ALMURASIL
The resort is a pleasant place to stay, however, I believe improvements could be made to the staff's attitude. It could feel more welcoming, and improved English proficiency among the staff would be beneficial. The activities and choices available felt somewhat limited. I found Rixos Sharm El Sheikh to be more welcoming to guests.
Romany Woodman
Truly fantastic from start to finish! Staff, facilities, accommodation, restaurants, bars are second to none. A perfect holiday in paradise. We leave looking forward to returning 👌❤️
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