Nicola Egerton
Went here at the 1st of August to the 7th and it was fun. Severe wasp infestation problems and the day we left, the water, AC, and food cut out. At the main pool, you couldn't get on the water slides as there wasn't people checking to see if any kids got hurt. Though, there is a spa and the food was good. There were cats everywhere so if you are allergic, do not come here
mandy lang
Went to this hotel in 2023 and it was one of our best holidays so we booked to go back in2024, we asked for a pool view in block A and we got a road view with a cockeral making noise all night, the room were not cleaned for 6 days after complaining everyday it was finally cleaned on day , we had to ask for toilet rolls and towels on several occasions. The food was barely warm so we had to eat out majority of the time, the entertainment was poor and the staff at reception could barely speak English. I WONT BE GOING BACK
Bobby Jones
If you looking for a place to stay this is your stop. The entertainment for kids is fantastic the staff are absolutely gorgeous and the food is to die for. The hotel is tucked in Between some mountains which makes it private but the downside is it a 20 minute walk from Içmeler or a 5 minute bus trip I have been here multiple times and never left feeling disappointed
Shveta N
Waited for 1 hour for checking in. Then we had to wait another two hours for the beds to be made when they told us 20 minutes. There were 2 power cuts. There was air conditioning in one room only. It was too hot everywhere around the Hotel including The first bedroom. Folding beds were the worst quality. .ever.
Lydia Jakubek
Not great, the staff were lovely though. I feel sad for them as they are all losing their jobs as the hotel has been sold to the Turkish government, apparently as college accommodation.
The food was very British, I guess I was expecting much more...I wouldn't recommend going through a travel agen or company like easyJet etc if you wanted an "authentic" experience.
By the end of our one week there, it felt like "groundhog day". Same music, all day, repeated entertainment with the same songs, same food, limited alcoholic selection.
I was glad to get away, felt sick of it all on the final day.
They never replenished our toilet paper apart from two days, so we had to go to reception to get some, which was not a problem, I'm not lazy but it shouldn't have been this way.
The staff also entered our room whilst we were at the pool one day, not to clean, but to take our balcony chairs so we came back to an empty space.
We were on our way to reception to ask why and bumped onto a near neighbour who said the same thing happened to them and weree told by staff that the place was being sold so they were taking things to sell (I actually saw them load it on a truck over the wall!).
All I can say, is that I was happy to have a bed until the end of my holiday, even though it was broken and wonky.
I commend the staff on their excellence and professionalism right up until the end. Cian (pronounced Yan) was lovely and always went the extra mile for us.
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