Kapil Handa
I have been to this Exceedingly Excellent 5 Star Award Winning Hotel once only in February few years ago. The Food Hygiene Rating's at this Exceedingly Excellent 5 star Award Winning Hotel have Exceedingly Excellent 5 Star Food Hygiene Rating's. All of the Staff Whom Work in Collaboration with the Owner are all Equally as nice as one another in their own way's. All of the Restaurant's at this Exceptionally Beautiful and Glorious Hotel when I had Breakfast and Evening meals were truly amazing. Since I don't drink alcohol at all I had Cappuccino with Chocolate Sprinkled on which was very nice and Beautiful as well. The Outdoor Swimming Pool was amazing when I had stayed at this Hotel for 5-7 Days approximately altogether. The Owner of this Exceptionally Beautiful Hotel has made this Hotel into a well Established Business by Employing very reliable and trustworthy and very dedicated and lovely staff with very good communication skills to come and work at this Hotel itself. All of the Staff whom work in Collaboration with The Owner of Dreams all of them have Extremely lovely personalities themselves. All of the Staff whom work at This Exceptionally Beautiful Hotel were nice towards all of the Guests all of the time whom stayed at this Hotel and all of the Staff once again whom work at this Hotel were all Exceptionally lovely people towards me all of the time when I stayed at this Hotel itself. In addition to that coming to this Wonderful Hotel was truly a wonderful Experience for me indeed.
Sophia Stoian
Do not waste your time or money - this hotel is a 3-star experience at best.
We booked a week-long stay for our family of six, expecting a luxurious 5-star experience based on the pictures and descriptions. Instead, it was a complete disaster: cockroach, outdated and poorly maintained rooms, inedible food, and staff who barely spoke English.
We paid a premium price, expecting at least the basics of a 5-star service - especially since we booked the Preferred Club, which is supposed to offer top-tier treatment. What we got was far from it. The room was falling apart with scratched and stained walls and doors, corroded bathroom fixtures, and a damaged toilet seat that should have been replaced long ago. And worst of all - cockroach.
The food was just as bad. Breakfast was a disaster, with filthy cups, outdated napkins and overcooked eggs. Portofino, the hotel’s so-called “best” restaurant, was even worse. If this is their finest, I’d hate to see the worst - maybe the one that sends you straight to the hospital? The pasta was clumped together and rock-hard, the fish was so bad it made feel dizzy, and nearly every plate at the restaurant remains untouched as guests leave after taking a few bites. The waiters didn’t even bother asking if the food was okay - they already knew the answer.
When we complained to the guest experience team, their response was a robotic, “I’m sorry you had a bad experience, but all guests have different experiences here.” In other words, they don’t care.
Before booking this hotel, take a closer look at the “good” reviews. It’s painfully obvious that many are either written by bots or by people using random, nonsensical words. This place is a complete scam that does not deserve its 5-star rating. Frankly, I have no idea how it’s still part of the Hyatt group - it’s an embarrassment to their brand.
If you’ve had a similar experience, I highly recommend leaving a review on Google to warn others. No one should have to go through this on what’s supposed to be a relaxing vacation.
Paul Slater
Excellent hotel. You have to go preferred club though to get this. Great breakfast buffet in the morning as well as a room of food available for preferred club members throughout the day. Only breakfast buffet where I have been offered more than 3 pieces of bacon!
Room was very comfortable. Huge TV and fantastic shower. Only issue I had was the walls are a bit thin and could hear the TV from next door one night. Think it was an old couple who were a bit deaf.
The spa and sauna was very good. Steam room is spacious and perfect temperature. Well worth getting unlimited access pass for.
Great swimming pools and service by the pool.
Didn't eat at the restaurants as there is plenty of places nearby within walking distance.
Bus stop for excursions is very close too which is convenient.
We stayed over Xmas and there was lots of entertainment put on for kids so good place to go if you have little ones.
Chris Baxter
A beautiful hotel with professional, courteous and attentive staff.
We received a very warm welcome from the start. The hotel is spotlessly clean and even smelled delightful. The gardens and pool areas were maintained to a very high standard.
We would highly recommend the preferred option to take advantage of the better facilities and perks.
The spa is a great addition and reasonably priced for the aqua circuit.
Breakfast in the preferred area was exceptional with a huge choice from the usual cooked items, fresh fruits and continental options. Well worth the upgrade.
Stephen Wakeman
My wife and I have just returned home from a very disappointing weeks holiday at the Dreams Hotel Playa Dorarda Lanzarote, Spain. Booked through Jet2.
About 30 hours into our holiday after second dinner at the hotel I became violently sick with high fever from one a.m to 5 a.m every 20 minutes. The hotel doctor diagnosed Gastroenteritis, that's three days of Dr visits which included six injections and antibiotics. My wife tried to do the right thing and report this to hotel reception soon after doctor's visit thinking this could be investigated but received a very cold response. We try to be careful, particularly chose a five-star plus hotel to avoid this type of problem's in our opinion food was not the best. I found some items under cooked. On many occasions buffet restaurant very crowded. Amenities and restaurant types revolve round the preferred club class therefore unable to visit the additional pools and restaurants close to the beach, there was plenty sunbeds around central position pools and bar. The hotel was situated in a prime position between Playa Blanca and the Marina. Our room was looking over hotel large car park at front of Hotel with a distant sea view, not ideal unfortunately which we paid a additional premium, Included two large TVs for whatever reason as there are no English channels apart from news. Again in our opinion as we have been to many lovely four-five star hotels this is not one of them, not five-star, unless maybe paying a lot extra for preferred club.