Tatiana Teague
Restaurant staff was very nice. Although it was unpleasant to discover a massive chunk of squid from last night dinner under our breakfast table.
General treatment with quite a bit of an attitude from the hotel staff. Reception staff allowed themselves to aggressively clap and hissing to the children from level 5 terrace, while we were on level 2.
No service around the pool/sun beds area - everyone had to go to one little bar to get food and drink, sun beds tables were not cleaned. There was bird poop near sun beds, which no one ever came to tidy up. In our presence a poor boy cut his foot by one of the broken tiles in the pool, no hotel staff/cleaners turned up to clean the trail of blood in the area near the pool and sun beds.
Cherry on the top is the scandal with Lifeguards, who attempted to totally prohibit kids to play in the pool, use inflatables and make any noise. Hotel rules were around prohibiting unsafe play, which were totally aware of and maintained. The lifeguards were everywhere else apart from where they have to be to do their job.
There was no ambience music anywhere in the hotel.
I generally got an impression that families are not welcomed there at all. Appreciate effort of the general manager who tried to make up for all issues, however, his job is to ensure he’s got a good team that is willing to follow, which didn’t seem to be the case.
Mark Costigan
Just superb!...that said,after nearing the end of our 12 night now, I can add: buy the meal offer, it's usually 60€ each, but if you book for 3 nights, you get it for 1/2 price,which is great value and it's an all you can eat buffet style, beware, a 1€ bottle of water will cost you 5€ in the restaurant and they really push you to buy.
Rooms are cleaned daily, complimentary shower gel etc is good quality. There's no rush in the early hours to bag a great sunbed, there's loads of them so you don't need to be British about it !! Breakfast is great, again all you can eat.
An on site shop would be great, it would save having to walk to the local store to buy things you need.
Scott Lloyd
Recently arrived home after a week spent at the Livvo Volcan Lanzarote. Great location down by the marina, lots of places to eat nearby and a shopping mall a few minutes walk away. Only hotel I can say I’ve walked in and instantly been wowed by the entrance through the church replica en route to the reception area which is also breathtaking.
Rooms are of a decent size and very well equipped with everything you may need. Not the most modern however it is well themed throughout and cleanliness is second to none. Highly recommend and will definitely love to go back.
irican nomis
The hotel is overrated, and ads are not up to date. For example the mattress is in bad shape and you really feel the springs. The room is not soundproof and the noise in the hallway is often annoying. What about food? -- The hotels provides breakfast and dinner buffets which do not really change, everyday frozen food and untasty fruits. Local and fresh food is idle. the big problem is how to make yourself understood! google translate is your best friend in such a case :).
I enjoyed being and eating outside, the marina is close to the hotel and there are many restaurants to enjoy local food, malls to buy goods and drinks, taxis and buses to join the downtown and are cheap. Fortunately the isle is full of stuff you can do and visit and make you enjoy your stay.
I found that the hotel is beneath its reputation, too expensive for what it offers and maybe there are better locations in the isle. As i said renewal of equipment is urgent, better fresh and local food should be a priority.
Overall stop considering people herds of tourists.
Holidays must be enjoyed fully and unfortunately it is not my case. I do not eat beauty and do not sleep on beauty of the hotel. medium food and bad mattress are not beautiful.
Declan O'Shaughnessy
Lovely hotel with great pools and excellent staff. Breakfast is outstanding. Evening buffet is limited in terms of choice, but good quality food. Drinks are expensive. Difficult to find shade around the main pool (umbrellas are fixed and only one for every two beds). Close to lots of shops and restaurants and a beautiful coastal cliff walk.
My Booking
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