Tatiana K
Lovely hotel, very spacious rooms and clean.
We went for half board option. Breakfast buffet had quite a few good options. Dinner time on the other hand - not so much.
I feel like there were not enough options. I’d rather eat your traditional food than fries and noodles etc.
Desserts wise, lots of options but what you get is cream. Just different colour each time.
Pool area needs refurbishing. No entertainment for kids, which for some can be a bonus 😉
Hotel is beautiful in general.
Staff friendly.
Vishal Paisal
Undoubtedly five star
All the staff were very helpful throughout our stay. When the chef came to know we all are vegetarian, he arranged exclusive vegetarian meals for our group and it was served to us on the table (when others enjoyed the buffet) - exemplary.
The rooms, views, appliances, air conditioner, the daily cleaning and toiletries, everything was above average quality.
Worth remembering for a long time.
Aaron Slater
From the moment you arrive you know you are in a magical place. A glass of Prosecco upon arrival, exceptional front desk and a porter to take you and your bags to the room.
Our accommodation was top notch, a living area leading onto a balcony overlooking one of the pools and a spacious bathroom.
Breakfast offered a considerable choice and its location on the site next to pools was a lovely way t start the day.
There are both daytime activities and evening entertainment. We did painting on one of the days and learned so much from the instructor, and the wine was an added bonus.
Location wise you a close to a large number of high quality restaurants by the harbour. It is about a two kilometre walk to the main strip, which with the fine weather is a great excursion.
Clare B
Just superb, we booked club room. Room was huge. Facilities are great we went to a few of the evening entertainments, the one in the church was especially good. Attracts nice quiet clientele in my view. Club rooms had so many extras, hadn’t realised it would include afternoon tea like a top London hotel, even though we booked bed and breakfast. Also a free help yourself bar in the evening.Also fluffy dressing gowns, slippers, nice toiletries from rituals.
Loungers in club are were wooden with thick mattress, a swim up bar and 2 jacuzzi just for club rooms.
Breakfast in club was superb too. Staff super helpful. We used 3 of the onsite restaurants all good. Location was great easy stroll through hotel to loads of restaurants and shops. Very very pretty.
Tatiana Teague
Restaurant staff was very nice. Although it was unpleasant to discover a massive chunk of squid from last night dinner under our breakfast table.
General treatment with quite a bit of an attitude from the hotel staff. Reception staff allowed themselves to aggressively clap and hissing to the children from level 5 terrace, while we were on level 2.
No service around the pool/sun beds area - everyone had to go to one little bar to get food and drink, sun beds tables were not cleaned. There was bird poop near sun beds, which no one ever came to tidy up. In our presence a poor boy cut his foot by one of the broken tiles in the pool, no hotel staff/cleaners turned up to clean the trail of blood in the area near the pool and sun beds.
Cherry on the top is the scandal with Lifeguards, who attempted to totally prohibit kids to play in the pool, use inflatables and make any noise. Hotel rules were around prohibiting unsafe play, which were totally aware of and maintained. The lifeguards were everywhere else apart from where they have to be to do their job.
There was no ambience music anywhere in the hotel.
I generally got an impression that families are not welcomed there at all. Appreciate effort of the general manager who tried to make up for all issues, however, his job is to ensure he’s got a good team that is willing to follow, which didn’t seem to be the case.
My Booking
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