5 Star Gran Canaria Holidays

Mike Saar

Great hotel, very friendly staff, and great service. Known for good food and they did not disappoint. Short walk to the beach and boulevard. Wonderful SPA pools are adults only. Live entertainment every evening and al fresco dining. During our stay majority of guests were German. Staff speak several languages. Alcohol was expensive compared to outside hotel, but similar to other hotels in the area. Bar menu is also quite good. Just a few steps outside the grounds are small supermarkets, Italian restaurant and also close to the main bus stop. Great shopping close to the Faro.

Rachel Kingston

The food at this hotel is magnificent - so much choice and to such a high standard. The staff in the dining area are fantastic, they are professional and friendly in equal measure. We visited with our 2 year old daughter and it is a lovely close proximity to the sandy beach. We left our jacket behind and have been so very impressed with the service from the hotel who sent it to us in the UK despite it being our error. I would certainly recommend this special hotel.

Marc

Exceptional Hotel. Stayed there last week with family. The facilities are top notch, rooms very clean, staff couldn’t be nicer, it’s right next to the beach, you can’t hear any other noise from the other rooms at night, lovely bar by the pool. I could go on and on. 10/10.

GG Bk

Our family of 6 stayed here for 10 nights, although the hotel looks a bit old and not as in the pictures but overall it was ok, especially the service, which was very good, except for the maid who cleaned rooms!!! between 338-346, she had long curly hair, wore glasses and was about 157cm tall! we had to walk through this hall everyday, she never said hello like everyone else and frowned at us every times!!!! the last time she saw us walking, she looked at me and pulled a car cleaning in front of us into the stock room without saying a word to stop us waiting from doing her job.!!!! OMG OMG OMG this woman was very rude for working in a 5 star hotel!!!!! the other staff were friendly and helpful,only one was a black sheep!!!! the pools was very nice, with a variety of options to choose from, suitable for all ages, my favorite was the small warm spa pool :) my oldest daughter loved the fitness area, she went to work out everyday., the palm garden is also very beautiful, there are many activities to do, the location is very good close to the beach.

Jason Kenny

Very nice layout nice views maspolomas is beautiful place the only thing is the timeshare scum disguised as holiday information out to try and scam you offering free trips to anfi to scam you out of money very aggressive when you pass them people bewere do not engage with this scum just think why are they in tourist areas only to steel money notting else just goggle timeshare scam gran canaria and read it.our tour rep also advised us to stay clear of this vile scum

Amadou NDIAYE

My wife and I spent 6 days in this beautiful hotel and it was beyond our expectations. The staff was very friendly, welcoming and professional at the same time. They really made us feel like home. The hotel is very nice with a lot of activities to keep you active. We will definitely be back. Special thanks to Irina, Irene, Johny and Marta who really made the difference during our stay

Thomas Hood

My Partner and I had an amazing experience at the Gran Paradisus, everything was exceptional from the drinks and food to the rooms and service provided throughout. Experiences can be arranged which also add another dimension to the trip, we ended up only doing one as we loved being at the hotel too much! The staff are amazing, nothing was too much trouble at any point. If you can do 'The Reserve' I would certainly recommend it, it was worth it for the gorgeous outside breakfast area with a la carte options alone. Thank you and we shall be back!

tessa desmet

Our recent stay at Hotel Paradisus in San Agustin, Gran Canaria, was absolutely phenomenal. From start to finish, the experience was nothing short of exceptional. The Reserve experience at Hotel Paradisus is truly remarkable. It's like discovering a hidden oasis within an already breathtaking destination. The personalized service and meticulous attention to detail redefine luxury accommodation. Our Reserve suite was a sanctuary of elegance and comfort, beautifully blending modern sophistication with the island's charm. Every aspect of the interior design exceeded our expectations, providing a haven of serenity throughout our stay. The customer service at Hotel Paradisus deserves special commendation. Every staff member we encountered went above and beyond to ensure our comfort and satisfaction. From the warm welcome at check-in to the attentive service by the poolside, their genuine care and professionalism were evident in every interaction. In conclusion, our stay at Hotel Paradisus was flawless. The Reserve experience, exceptional customer service, lovely food and breathtaking interior design combined to create an unforgettable vacation. We are already planning our next visit and eagerly anticipate returning to this luxurious retreat.

Andrew Chapman

2 week all inclusive break. For the price point, the food offering could have been stronger and the level of cleaning performed in the rooms could have been better. Friendly service from the staff and a great location to lounge and soak up the sun 🌞

Lucjan Grzesik

The hotel is very well located, offering easy access to the beach. The hotel itself is beautiful and impeccably clean; there's no issue with that. The poolside bar, The Shack, serves excellent food and cocktails. However, I have a few concerns. Having stayed in multiple 5-star hotels, I must say I am quite disappointed with this one. For a hotel costing 3000 euros, I expected better. Firstly, the food was a letdown. The buffet was very limited and repetitive, with not many options available, which is not what you would expect from a 5-star hotel. The food quality was mediocre at best. Additionally, the WiFi was a major issue. We stayed on the 5th floor, and the WiFi was terrible, working only intermittently. This is unacceptable for a 5-star hotel. Furthermore, I was appalled by the hotel's tendency to charge for everything. The spa should at least offer the first 30 minutes included in the stay, considering the hotel's price. The parking was also an additional charge. Lastly, we experienced an unpleasant situation during our checkout. Despite having checked out earlier, we were reassured by the staff that everything was settled. However, at 3 AM, when we were leaving the hotel, the front desk informed us that we needed to check out again. This made us feel like our honesty was being questioned, which was very upsetting. Due to these issues, I left a 3-star review.

paul walsh

Fantastic location right on the beach. Very large rooms, some with private pools. Spotlessly clean. 24 hour reception which was attended by the most helpful, polite and pleasant team you can imagine. Cleaning team all exceptionally friendly too. Has the feeling of a place that the staff are happy to go to work every day. We will definitely return, hopefully many times!

John McCarthy

On the beach. Great, great spacious rooms. Great viewsVery cool and calm ambience. Staff very friendly, especially Ricardo on check in. The pool was very relaxed and surprisingly warm. You could wander down at any time and get a comfortable sun bed. Restaurant on site is the best in amadores by a shot. We will be back

Kevin Upton

We loved our stay here. The rooms weren’t quite up to the 5 star standard but they were very large clean and comfortable. It has the best location with access to the beach in less than 2 minutes. Quiet and comfortable. The staff were lovely and very helpful. We will definitely be back here.

Adam M

We stayed here two weeks. The views are amazing, location couldn't be better, and service was superb! We had an amazing time here, I definitely recommend this place!

Go Travel

Our stay at Holiday Club Playa Amadores was absolutely fantastic! The resort is beautifully situated right across the road from amadores beach with stunning views of the ocean. The accommodations were spacious, clean, and well-equipped with everything I needed for a comfortable stay. However the rooms and hotel it self are very old and need refurbishing. The hot tub bath and spacious balcony was the best addition. The pool area was big and heated and not too deep for kids. the sunbeds provided a perfect spot to relax and soak up the sun. The staff were friendly, helpful, and went out of their way to ensure that I had a great experience. The location of the resort was convenient as it is only 5 minute walk to the beach with easy access to the beach and nearby attractions. I would highly recommend Holiday Club Playa Amadores to anyone looking for a relaxing and enjoyable vacation. Best stay ever!

Jacob Madden

The reception area is beautiful and I was greeted with a friendly smile. The hotel is right on the beach with amazing views. Even those rooms facing away from the beach have a wonderful view. The pool was perfect and large. The amenities in the room were nice and the shower large. I could not have asked for anything more.

Sophie Rauch

The hotel has a very nice pool area, where you can order good cocktails. The food at the pool club was okay but not overwhelming cause it seemed to come out of the freezer / oven. All in all, we had a really nice stay at the hotel especially because of our own balcony for more privacy. - We didn’t book any breakfast / lunch here, which is why we e.g. missed something for boiling water in our room. But we had a fridge, which is why we were fine in the end!

Chih-Horng Kuo

Excellent location, right next to the beach. The staff is very friendly and helpful. The building seems a little bit old, but the facility is well maintained. The room is spacious and comfortable. The breakfast is highly recommended. The price was good. Highly recommend.

Chuck Cavanaugh

Great hotel, great location. Everyone we dealt with was very friendly and helpful. Roberto at the front desk was especially nice and very efficient. Kianna was our bartender and was wonderful. They made our stay super fun. Keep it simple and book here! - Mr Robert

Maria Doyle

This hotel is fantastic and ALL the staff is extremely professional and kind, always service minded. We were celebrating our 10 year family reunion so the hotel accommodated 19 people (from UK & USA) without any problems and always with a smile. Thank you!! (The hotel bar was set up to watch the Euros as well)

A. B.

My husband and I stayed at Santa Catalina to celebrate our wedding anniversary and it was incredible from start to finish. Having walked through the wonderful gardens you enter this breath-taking building. The luxury and opulence greet you from the moment you step into Santa Catalina. We were welcomed at the reception desk with 2 glasses of bubbles and checked in and informed promptly. The special touches in our room for our anniversary were fantastic, so a special thanks for organising. The breakfast is amazing and plentiful and the service from all staff in the hotel was sensational. I'm running out of adjectives now as I really cannot praise this establishment enough. Thank you for making our wedding anniversary so special for the holiday we spent with you. I would not hesitate to recommend.

Biscuit Time

We absolutely loved our stay here and all the beautiful architecture, halls, rooms with great charm and character of a time of elegance that has not been forgotten. We enjoyed our balcony and thought the breakfast offered everything for everyone ..even fussy eaters. I looked forward to the yummy breakfast display! 😋 the grounds and gardens are so pretty to walk along. Enjoyed a terrific massage at the Spa and also dining at 1890 restaurant...delicious. staff were very kind and helpful. Housekeeping super thorough . Concierge will arrange a tour for you outside the choices. Overall super experience!

Hugh W

Very nice hotel. Excellent food, brilliant + attentive staff and comfortable rooms. Only bad thing I can say is the location… really need a taxi if going anywhere as the alternative would be a crowded bus or walking though some not so nice areas of a scruffy city.

Will Chan

Great city hotel with good amenities. Rooms were nicely decorated though they did feel a bit too old fashioned for our taste. Service was great, especially at the reception and the lobby bar. Tried the highly recommended breakfast but didn't think it was anything special to be honest - food selection was good but the buffet set up was rather chaotic. Overall it is a good solid option if you want to stay near Las Palmas.

Baneen Shamshudin

I stayed at the Santa Catalina Hotel with five other people from 22-26 June and I returned to the UK having suffered a severe case of bed bug bites. I want to mention up front that there were members of the staff who were extremely welcoming and hospitable towards us and we felt at the receiving end of tremendously good customer service from people like the PR manager Manuel and a receptionist called Paula. I would highly commend their professionalism and customer service; we would not have enjoyed as much as we did without their help. However, the incident with the bed bugs is unacceptable. I was staying in room 149 which has two single beds. My friend who was occupying the room fortunately did not get bitten but for the 3 nights I was there I suffered repeatedly. I couldn’t sleep and was getting fresh bites each night. Unfortunately, I did not suspect a case of bed bugs at the time but rather thought I had an allergy to some food I had eaten. I did not recognise bed bug bites since I had never experienced them before. When I returned to the UK and consulted my doctor, I got a note confirming it was bed bug bites. I have evidence by way of the doctor’s note and pictures which I am sending with this note. There were 6 of us in total and we paid over 2000 euros for our 3-night stay in this five-star hotel. My holiday with my friends was completely ruined. I could not enjoy the facilities at the hotel or our visit to the beach or any of the activities. I was in constant pain and discomfort due to the itchiness not to mention the red bites all over my arms, the front and back of the neck, on my forehead as well as the lower back. It felt terrible and I am extremely disappointed in the amenities and the maintenance at the hotel. I’d like to point out a lack of due diligence and care in the cleaning and fumigation of the hotel rooms. The calibre of this hotel is such that the rooms should be treated with insect repellents and bedding changed and washed as per regulations for bed bugs not to occur. Moreover, we were mortified to find cockroaches in two of the three rooms we had been using, as well as, during breakfast on the porch outside. While outdoors is understandable and to be expected we most certainly do not expect cockroaches in our bedroom and bathroom. Should appropriate measures not be taken to ensure that all kinds of insects are kept out of the living quarters for the guests to enjoy their time? Unfortunately, I received no response from the hotel when I emailed them. They did not treat my issue seriously which means that they are not doing anything towards making sure there are no bugs or insects in the rooms in the first place. Its terrible for a 5-star hotel to have this level of service.

Niklas S.

+ beautiful hotel & impressive architecture + well-equipped & spacious rooms + friendly and helpful staff & housekeeping + very clean facility + nice outdoor areas & pools + free parking garage + nice location in Meloneras - the noise level in this hotel can be like IKEA on Saturday, especially in the crowded breakfast restaurant. It is impossible to sleep long, because housekeeping starts working from about 8 a.m. and the noise from carts rolling on hard corridor floors & people chatting gets into the rooms unfiltered. I'm sorry, but to me, the sleeping quality is absolutely crucial in a hotel -- and a five star hotel should be flawless in this matter. This is why this single aspect flips my overall rating so much. It's sad, because I actually liked everything else.

Michael P.

Positive: Big beds; Nice looking hotel and great pools. Negative: Dinner is always the same but oké. Rooms are big; but not clean. cleaning service is not good. People in the restaurant almost kick you at as you finish your food; very rude and quick money grabbing. Rude staff. Useless for information. First time - Last time 100% Not worth the money; been in 3 stars hotels with more comfort and service.

Tim McDonagh

Excellent hotel (more 4* than 5* though). Really good value for money. Food is excellent, buffet style so can choose but fresh and huge choice. Pools are very good, several and not busy so could find space. Friendly staff. Wonderful grounds and buildings, its a big complex but never feels like that. Limited in what to do around it though - pubs and shops are 20-30 mins walk away. Nearest beach is about 10 mins (a bit stony also)

Evelina

The location of the hotel is superb, it is directly on the promenade by the ocean, which is 10 min walking distance to Maspalomas, and all the restaurants; but also 4 min driving distance to the Meloneras golf course (unfortunately no shuttle was available; only taxi). Great service from the Reception (especially Wences), Concierge, Waiters, Cleaning team! Plenty of swimming pools to choose from and it doesn’t feel overcrowded. Very nice breakfast as well. Would be nice if rooms got a refresh / renovation, it seems to be due in my opinion. Overall I enjoyed my stay here a lot - and would definitely come back again! Thanks a lot for this great holiday place!

Ph.D MHidalgo

Unique placement and an environment to enjoy. There is NO doubt when each one knows what they have to do with professionalism and carefully. That's the question. The clean and spacious room, the magnificent views and quiet place made you feel in a relaxed atmosphere. The most important, the teams!. Reception, animation, housekeeping, Pool, restaurants and bars staff, all of them, kind and professional. Thank you for making me feel at home.

Emma Thomas

Recently enjoyed a family (2 adults, 1 child) holiday here. We stayed as “Unique” level with a Junior suite. Transfer from the airport was seamless, as was check in; everything was made easy. Our room was lovely, at the quieter end of the hotel (away from the stages and bars), with a huge balcony. One of the biggest annoyances of our stay was how dark the room was though! Not enough lights in the bedrooms for the evenings; the shower was practically pitch black (and was tiled with dark grey/black tiles which didn’t help). No decent lighting for getting ready to go out/do hair & make up etc; just a few overhead spotlights in the bathroom. No shaver point in the bathroom; staff looked surprised that we asked about it (we’ve never stayed in a 5* anywhere globally which didn’t have one). Those niggles aside, we had a lovely stay. The staff were exceptionally kind and friendly, particularly with our child. The food and drink selections were very good; we also ate several meals at 2 of the “sister” hotels that were close by which we would also recommend. The outdoors and pool areas were immaculate, and a joy to spend time in.

Ciaran West

This hotel is brilliant and has everything you'll ever need. It's a full complex and you don't even need to leave. Although, I would recommend you go into the local town and bars. Back to the hotel, I stayed a week and didn't even manage to go in all the pools. You do have the usual issues of finding a sunbed if you don't get up early. The staff are really helpful and polite. The food was brilliant, something for everyone. The drinks around the pool can mount up but there is an onsite supermarket with everything you need at good prices. I'd definitely stay here again.

Lou

I am late to the party but realise having stayed here three times now, this hotel has something that the others don’t have. It is immense. The entrance is like a scene from Jurassic world and the theme continues throughout. I do love this place. I have just stayed at the other Lopesan hotel opposite, Costa Melonares, and although it has the infinity pool and is slightly closer to the beach, my heart is still with the mighty Baobab. It’s very well managed and kids are entertained in a separate area, so there are quiet pools and busy ones. The rooms are all great. Art work and cool furniture. Lovely bathroom area. Can’t fault it. Need to book and go again. It’s home from home for me now. Go, you’ll have a fab time!

Christian Schipani

I stayed at Lopesan Baobab for my honeymoon, and I can confidently say I couldn’t have made a better choice. I fell in love with the African-themed environment; from the moment you arrive, you're immersed in nature, enveloped by its fresh and serene aroma. The rooms could use some refurbishment (the furniture doesn’t have that new smell and appears somewhat dated), but overall: the staff, the atmosphere, the pools, the services, and everything you experience were fantastic. Believe me, I left my heart and shed tears on the last day before leaving. I chose the all-inclusive package and was extremely satisfied: the buffet was rich with options, and the chefs cooked meat or fish right in front of you, on the spot. The hotel also offers various activities throughout the day, as well as tranquility for those who wish to relax. Thank you to the entire staff for the wonderful stay!

Teona A

Absolutely brilliant, best experience ever! Food was amazing, clean rooms, clean pool, extraordinary theme of the hotel, pool parties, foam parties, variety of pools, staff fantastic, attention to detail. If you want to feel like customer first, then this is the place to be in. It is one of the best african themed hotels that we have visited. Definitely coming back. Well done Lopesan!

Harry Phinda

What more can I say? This is literally the best hotel I have ever stayed in. The staff, the environment, the food, and the attention to detail—I honestly couldn't compliment it more! I was a bit skeptical about a golf resort, thinking I would get really bored, but oh my gosh, what a lovely place. As a well-traveled person, please ignore any 1-star reviews because they are nonsense. The food is buffet style and of really good quality. Because of the themes, you are naturally going to love some days more than others, but there is always something for everyone. We did the half board and chose to explore for lunch. All the staff were amazing, but I have to give a special shout-out to Alejandro! Such an attentive, funny young man. He made dinner a blast, and we often looked for him when we went to dinner. The small activities like beginners' golf are reasonably priced and also just fun to meet people. The rooms are well-sized with some quirky features like a window to see the view while you shower. There are so many pools, with my favorite being the rooftop infinity pool that looks out onto the mountains and the sea. The spa is really nice and special, with an infinity-type pool looking onto the golf courses. Overall, this is certainly an amazing hotel. So much so that I don’t often go back to places, but I certainly will be back here.

Conner Mackenzie

I stayed at this hotel for four nights on a full-board basis (breakfast, lunch and dinner included but no drinks). Breakfast and dinner are buffets and a three-course lunch is available each day either at the 7th floor pool bar or the restaurant on the ground floor (S Club, not the highly rated restaurant next to it). I am not sure why some of the reviews about the rooms are critical. I had the cheapest type of room and still found it very comfortable. The beds are comfortable and the balcony is nice with both seats + table and a sort of lounger with cushions. As other reviews have pointed out nearly all rooms face eastward which means sunlight does not directly touch the balconies other than in the morning (a plus or a negative depending on the individual). I found the breakfast and dinner buffets to both be really excellent. In particular, the fresh fish available to order from that station was consistently fantastic. Dinner cuisine is themed by weekday, which works well. There is enough variety that it is not possible to sample even half the food without overeating. Lunches at the pool bar are good, although the presence of many screeching young children is highly regrettable. Unfortunately, as children are (thankfully) confined to the series of smaller pools lower down and prevented from entering the infinity pool area at the top of the hotel, there is a lot of noise in this lower section. It would help if it were possible to have lunch by the infinity pool - there is a bar here. Not sure if they have food but I was told nothing there is covered by the full-inclusive price, so this is something that could be remedied. Pretty much nobody seems to use the ground floor restaurant for lunch - the few reviews on Google suggest it is pretty bad. I tried to go there one day but there was just a single staff member attending to a couple and their shrieking children (the only others in the restaurant). The staff member paid no attention to me and the father apologised to me for his daughter's screaming but did not bother to do anything to stop her, so I went back to the pool bar for lunch instead. The location is pretty isolated and only accessible from the highway. The seclusion is nice (and deliberate) and would offer some serenity were the families staying at the hotel able to control their children better. Not really the hotel's fault, but the marketed serenity is not obtainable with so many loud children all around the resort. It would be a blow to cut out families, I suppose, but the current set-up doesn't work too well in that if you check the negative reviews you will see people who attended without children were annoyed by how loud children staying at the resort were and people who attended with children were annoyed by them being excluded from the infinity pool and the dinner options not being suitable for children (apparently). My suggestion would be to just go all out and make the hotel adults only. It would fit the marketing a lot better that way. The ongoing construction nearby is not loud or disruptive. You also won't hear much of the shrieking children when you are in your room, although the soundproofing between levels and rooms is not that great, admittedly. There was one annoying incident which I will mention here, although I did not query it at check out (where I could have done so). In return for not having "full housekeeping" (actually not having any housekeeping at all, when you read the small print) on a given day, you can get a 4 Euro credit to use towards drink purchases etc (i.e. taken off your bill, I would guess) or an equivalent amount to donate to a local charity. I did this one day, and took the form for the donation with me when I went to check out. You would think (I imagine in 10 out of 10 cases) that the charity donation would be made by the hotel in return for my having not received housekeeping on the given day. No, not at all! Instead, I had to make the payment and this was added to my bill. That clearly doesn't make sense. Overall a good stay.

Durdona Kadirova

For the 5 star hotel, I could only rate the SPA, and the building infrastructure. Yet the rest you can rate as max 4 stars. Rooms are old, with ancient curtains with wholes in it and furniture. Air conditioner from maybe 30 years old, giving so much noise that you can't even hear each other. So loud! Food is the same every day! Fruits are not fresh sometimes. Check your bill when checking out. Truly speaking, for such level of hotel, from 5stars, you would expect more relevant offerings.

Stefania Bitica

We loved this hotel. It is indeed a relaxing place, you can find a lot of spots on the property to spend your time. We loved that there were a lot of pools to choose from. The breakfast had a lot of options and everything was delicious. The staff really friendly and the rooms spacious and clean. There is a construction site nearby but we didn’t consider it a problem, we could relax nonetheless. Would definitely recommend!

Paul Gaillet

Very disappointed with this hotel ! We thought it was the perfect place at the beginning, the workers were nice and the place looks great. However we firstly booked the room for 2, we asked to add someone (an adult) to the room so 3 people total, they offered use a triple deluxe room. We confirmed it before going there. When we arrived to the room there was a big bed and a very small bed like the second bed was for a child. We looked on the website and the triple deluxe is not for 3 adults but for 2 adults and 1 child ! We decided to go to the reception desk. They said to use that they do not offer 3 adults room and that they did something for us however we never knew that and we would have never booked it. They also said that Spanish people are shorter so that’s why the bed was small ! They offered to book another room but the price was very expensive. We are very upset with this inconvenience ! And no solution to resolve this problem not the expectation of a 5 star hotel ! It should have been said before. So be careful when you book there !!!!

michele Rufino

I arrived at the hotel for check-in with my husband and my 14-month-old baby and had to wait 20 minutes for someone to assist us. There were several empty tables, and the staff were staring at their computers as if we weren't there. Eventually, I approached the desk and asked to check in. Another unacceptable issue for a supposed 5-star hotel (which I would rate 2.5 stars at best) is the lack of an elevator in the parking area. We had to carry our luggage up the stairs—terrible! When we finally got to our room, it looked like we had paid for a bus station hotel. Everything was very old (the previous 4-star hotel we stayed in was much better). In the restaurant, there's an older waitress with short hair who picks and chooses whom she wants to serve. I noticed she only served tables that ordered wine, likely for tips. This was very unprofessional. The next day, I went to the baby pool, which is supposed to be heated. The pool was ice cold, so I couldn't even take my baby in. At night, it was impossible to sleep due to the unbearable noise. I couldn't wait to leave this place. The only polite staff were the towel attendants and the housekeeping staff, who were always smiling. The rest seemed underpaid and dissatisfied. The worst part was at checkout. The receptionist obligatorily asked, "Was everything alright?" My husband responded, "No," and she didn't even bother to ask what went wrong. I found this very poor. The least they could do is ask, "What didn't you like?" In summary, I will not return. I genuinely don't know how this hotel managed to get a 5-star rating. Terrible!

Shekha

I stayed at this hotel with my parents for one week. The location of the hotel was ok as it was facing the beach. However, some of the shops were closed. Also, the rooms were nice and big, and the cleaning staff did a great job every day. On the other hand the customer service was poor, and not something you would expect in a 5 star plus hotel. I was assaulted by one of the guests on my third night at the hotel. And the staff did nothing about it. So therefore, I won't be ever staying at this hotel again!

Martin Kolman

A great hotel in the Maspalomas region. It's located in the quite luxury part of Maspalomas close to other luxury resorts and almost at the Las Meloneras beach just behind a small shopping center with a quite promising open-air disco club. If you want to walk to the entertainment centre of Playa del Inglés, it takes like 10 minutes by car and over 1 hour walking, but you can walk through the dunes anx it's really beautiful and possible also during the night. The hotel is enormous and from the beginning it might seem a little labyrinth, but it contents beatufil cactus and palm trees garden, 3 open-air swimming pools, 1 indoor swimming pool with spa, gym and all the services you may need during your stay. The staff is really nice, everything is clean. The only concern is related the air-condition that is, in my opinion, quite weak in summer months, but this is a general set-up of the AC in the whole hotel. I would like to mention some more cons, but my stay was so enjoyable that I can't find any more complaints. If you're a couple or a family with children and you want to spend all your stay mainly at the hotel, it's perfect. If you want to discover a little bit the island, I would recommend to rent a car although even with a public transport it's definitely possible (the buses are equipped with air condition and they are actually quite good). If you want the enjoy some drinks in the center of Playa del Inglés, it's quite far to walk there so always count with 20 euro extra cost for the taxi. Finally the hotel is really beatiful which was also confirmed by all my friends who visited me during my stay.

Kenyér Krisztina

The overall experience was really nice. Most of the staff members were kind, although at the spa they were not really nice - and we were there twice so it was not a one time experience. The rooms are very clean, but not that modern. The bed is comfortable and the view was really nice from our room even though we were not paying for sea view.

J S

Really can't understand why anyone would leave this place a bad review because it is outstanding!! From the moment we arrived a staff member came straight out to carry our cases inside to the reception to check in. As soon as we walked inside we fell in love with the hotel it is absolutely beautiful and clean! The receptionist we're busy checking others in so the man that carried our cases made a start by taking our passports ready. Check in was quick and simple. Our room was very spacious and clean and had a little balcony with a sea view. The rooms are cleaned to perfection every day and the mini bar gets refilled every 2 days. There are alot of activities/entertainment throughout the day and night all of which we enjoyed. There was a great option of food at breakfast lunch and dinner and every single member of staff was super friendly and welcoming. Everytime you walk past anyone you are greeted politely. There are quite a few bars in the hotel premises and pools and sunbathing areas. The spa is super nice and relaxing. It was also my birthday while i was there and i was surprised with a knock on the door and presented a little card and box of cookies from the hotel team. There is so much more i could say about this hotel but i would be here typing forever. I definitely would go back here 100% .

Bibi Farren

The most beautiful hotel right on the beach. The rooms are bright and comfortable - one of the few bathrooms I’ve experienced with lighting good enough for applying makeup. Beautiful swimming pools with waiter service and lovely manicured gardens. The variety of food for the breakfast/dinner buffet suits just about everyone with a wide variety to choose from. Great place for a mini break to disengage from the world and relax

Dave O'Reilly

Fantastic hotel with the most amazing staff who are always smiling and greeting people. Stayed here for a week in a swim up pool room and everything went so smoothly. The buffet style food is definitely something to try here. I highly recommend using this hotel for your holiday.

martin carruthers

Mediocre hotel at best. No parking available for paying guests. Try another hotel. There’s lots of them. And instead of apologies. Can you provide a refund for the nights not used?

Lana

This hotel has impressive 5 stars garden. However, the service, our room and the location is far from 5 stars, it's between 3 and 4 stars. We will not return.

Stephan Croix

What I liked —-> Very nice location: on the beach, and walking distance to the famous Maspalomas dunes. The sandy beach is very nice and large. Perfect for long walks, for surfing (good surf spot, with surf school). Rooms are modern and spacious. We had a pool view, and could see a bit of the see. Best is to ask a top floor Good food. 3 pools, very nice outdoor spaces with palm trees, a kids club & good service overall. What I liked less —-> I found the hotel a little pricey for what it is. The restaurants are also pricey. Parking can be complicated.

Latoya Walker

My family and I stayed here for a week August 2024, we had the most amazing time. Friendly and professional staff. We had a 1 bed junior suite with pool view it was simply beautiful, just a short walk down to the beach. I had a leg injury and found it very easy getting around the hotel and the staff were just amazingly helpful. A good breakfast selection. Will definitely stay again!

Nick Prudhoe

A really excellent hotel. Earns it's 5 stars easily. The hotel is quiet and very family friendly but if you want a more exciting night there are bars and restaurants in easy walking distance. The staff are outstanding. So friendly and helpful.

Naomi Slater

We had a wonderful stay at the Radisson Blu and would definitely return. All of the staff were really friendly, always happy to help and answer questions we had. We were in a one bedroom suite (with 3 people) and the only real complaint was that the sofa bed wasn't very comfortable (I can sleep anywhere and did sleep well but I can imagine others would struggle) so we went to reception and asked about a mattress topper and it was on the bed within a few hours. The main bed was very comfy with a comfy topper on top of the already comfortable mattress. The hotel was very clean, and the staff cleaned the poolside thoroughly every morning. Breakfast had a good variety of fresh and cooked food, lovely fresh orange juice, and a good selection of bread. There were also good options for people with dietary requirements. We had a late flight home and were allowed the use of another room for 1 hour to shower before we left the hotel which was a lovely addition as we were planning to shower in the indoor showers near the tennis courts, so that was really appreciated. Thanks for a lovely stay!

Darren A

Wow, what a place….. here right now in the middle of August with beds still available at 8:00!!! Staying in a 2 bedroom deluxe suite(room 822) and it’s probably the nicest room I have ever stayed in. Views are spectacular, balcony massive with various seating and jacuzzi. The staff here are great as is the food. Swimming pools are clean and warm with the lovely sandy beach a SLOW 2 minute walk! The Market in Mogan every Friday is worth the 20 euro cab ride with 100s of stalls and lovely little streets full of flowers so take your phone/camera. Beds in the apartment are two singles pushed together but sooo comfy!! No entertainment at night with a few bars and shops within a 10 minute walk. All in all a fantastic hotel, clean great pools with fantastic staff. A credit to the Radisson blu chain.

steven Mckenna

With so many hotels to choose from the Radisson Blu “Arguineguin” is a jewel in the crown of Gran Canaria. With its sea front private pools, with real grass and paved areas to choose from plus plentiful palm trees and sun shades during the hottest times of the day. The food served for breakfast, dinner and evening meets and exceeds beyond imagination and will not disappoint. A great place to base yourself and explore more of what Gran Canaria has to offer! Even the volcanic side is stunning to explore