5 Star Gran Canaria Holidays

Travelling Doc

Having booked directly with the hotel and having stayed here a few years ago, I would have thought there would be some benefit of loyalty but instead was treated with none! This time, I was given Room 203 on the ground floor—a basic room with an incredibly dated interior, complete with an old 80s carpet. The view from the balcony was awful: a kids’ playground to the left, the car park and roof in front, and the pool to the right. Unhappy with the room, we raised our concerns with reception. After waiting 40 minutes, the room manager, Miguel, informed us there was “nothing they could do.” Fortunately, during that wait, we found an alternative place to stay. The customer service was disappointing on several fronts: 1. For a direct booking, a hotel should recognize guest loyalty ( having stayed in the hotel previously and also in the Gran Residencia, the sister hotel) by providing the best available room in the selected category. Although we were told there were similar rooms on higher floors, they wouldn’t accommodate us. 2. Despite voicing our displeasure, they showed no genuine effort to address our issue. Given this poor treatment, I won’t be returning to Palm Beach or Gran Residences, despite having been a loyal visitor to both.”

Mike Saar

Great hotel, very friendly staff, and great service. Known for good food and they did not disappoint. Short walk to the beach and boulevard. Wonderful SPA pools are adults only. Live entertainment every evening and al fresco dining. During our stay majority of guests were German. Staff speak several languages. Alcohol was expensive compared to outside hotel, but similar to other hotels in the area. Bar menu is also quite good. Just a few steps outside the grounds are small supermarkets, Italian restaurant and also close to the main bus stop. Great shopping close to the Faro.

Komasa Ellie

We enjoyed our stay at Seaside Palm Beach hotel. It's concept seems to be 70s tourism - and this can be in both good and bad way. Pros - Service is attentive and courteous, all of the staff are well trained (unlike some of the newer hotel) - Room, whilst 70s decor may not be for everyone, was clean and spacious - shower pressure was good and good amount of space in the bathroom - dinner was pretty good. On half board, 4 out of a week is serviced dinner with 4 course meal, each course from a choice of 3 dishes and dessert is buffet. Other 3 nights were 'bbq' buffet and meat here was very good - breakfast was also good on par with other true 5 star hotel. - we went in October and the resort had plenty of sunbeds and pool side was well maintained - complementary Yoga session was very good with knowledge instructor. It was about 1hr 15-30min and catered for beginners like us. - location was convenient. Couple of supermarkets within walking distance as well as beach, bus stop etc. It's sufficiently away from the beach to provide a bit of calm which we liked. Cons - the hotel is a bit tired and it's 70s style is not for everyone - shower only had divider and no door, consequently the bathroom floor was always wet - Aircon was a bit weak. It was ok in October but it might get a bit warm in summer - this was our major dislike. Entertainment went on till 11pm most nights. Thankfully it wasn't heavy base music but loud enough to hear every word of a song from our room. We don't always want to hear it every night till 11pm. It's a bit questionable when majority of the clientele were older people. If they stopped at 10pm, it would have been more bearable? - Pool was advertised as heated but main pool wasn't heated. A bit debatable if October is considered to be colder month but water was certainly starting to feel a bit chilly - Adult pool only allows 14 years onwards despite the hotel charging 12 years old with adult price for the room. A bit of discrepancy? - Alcohol was hideously expensive. I don't mind resorts charging more but charging for a bottle of wine more then 4 times in the local supermarket? I think that is a rip off... - As it is 5 min walk to the beach, there is no direct access to the beach from the hotel (despite the name of the hotel!). Mind you, Atlantic ocean is choppy and cold so we didn't really mind. - the hotel is not near sight seeing locations except for the sand dunes. Maspalomas is a tourist spot and there is not much else to do than usual beach side stuff. There is a major bus stop near by with good connections to the capitol and other towns. Over all, we'll be happy to go back in October but we might ask for rooms but facing the poolside to avoid the music keeping us awake

Marc

Exceptional Hotel. Stayed there last week with family. The facilities are top notch, rooms very clean, staff couldn’t be nicer, it’s right next to the beach, you can’t hear any other noise from the other rooms at night, lovely bar by the pool. I could go on and on. 10/10.

Rachel Kingston

The food at this hotel is magnificent - so much choice and to such a high standard. The staff in the dining area are fantastic, they are professional and friendly in equal measure. We visited with our 2 year old daughter and it is a lovely close proximity to the sandy beach. We left our jacket behind and have been so very impressed with the service from the hotel who sent it to us in the UK despite it being our error. I would certainly recommend this special hotel.

Danny Judge

Firstly, I want to say a huge thank you to ALL staff at this amazing hotel. Everyone was so friendly and made us feel extra special it was amazing how every member of staff was with my 1 year old daughter. We had a small issue with our room that was very quickly rectified and we were very grateful how it was resolved which led to us continuing to enjoy our stay. I want to say a huge thank you to Jamie in Kanna for making some amazing cocktails and making us all feel so welcome. Also the whole staff in Kanna were GREAT with my daughter again making us all feel extra special and this way by far our favourite restaurant at the hotel. Carla and Sergio in Guest Relations were amazing helping us with bookings for restaurants when times weren’t available in the app and making recommendations for things to do during the day. The pool bar was great for a quick bite to eat and refreshments throughout the day. I have not a bad word to say about this hotel and very much look forward to our return very soon!

harriet sharpe

Just came home from 10 days staying at this wonderful hotel. It was the first holiday with our 7 month old and I can’t thank the staff enough for making it the most amazing experience. Nothing was ever too big and they were so accommodating with her food especially Robert at the shack bar. Everything was perfection and I would most definitely stay again. Thank you to all staff there you are wonderful!

Cristian ILIE

I may need to find the most beautiful words to write this review! This is the place where I discovered Melia 10 years ago and since then I am traveling only in Melia hotels. Now the hotel has been transformed into Paradisus, being completely renovated. The resort is the ideal place for adults with separate areas, but also for families with children. They do have activities available almost all day long. The food is diversified, having a buffet restaurant as well as a la carte restaurants. The staff is fantastic and I must send a huge thank to them! Every time they do their best to make you feel special! I appreciate everything you do here and I'm already looking to book my next holiday at Paradisus Gran Canaria 💙

Thomas Hood

My Partner and I had an amazing experience at the Gran Paradisus, everything was exceptional from the drinks and food to the rooms and service provided throughout. Experiences can be arranged which also add another dimension to the trip, we ended up only doing one as we loved being at the hotel too much! The staff are amazing, nothing was too much trouble at any point. If you can do 'The Reserve' I would certainly recommend it, it was worth it for the gorgeous outside breakfast area with a la carte options alone. Thank you and we shall be back!

Ayesha

We recently enjoyed an unforgettable stay at Paradisus, where luxurious accommodation and exceptional service made for an outstanding experience. Sarah from Reservations helped with our room upgrade and personalised experience. From the warm welcome and personalised tour by Sergio to our spacious, clean room with a stunning seafront view and own Bali bed. Sergio looked after us throughout our stay, helping us book the restaurants and activities. Every detail was thoughtfully considered. The housekeeping staff were so attentive, our towels were changed throughout the day, and our pjs were folded ready for bed. All the staff ensured our needs were met throughout our stay. We also loved relaxing by the infinity pool and indulging in heavenly spa treatments. The onsite restaurants and bar offer a good choice of food and drinks. The Reserve upgrade was definitely worth it for the food and premium drinks offered. We enjoyed an organised hike up Roque Nublo, as well as star gazing and the outdoor cinema. The entertainment staff gave 100% from Aqua dance to getting everyone on the dance floor in an evening. Overall, Paradisus is the perfect destination for anyone seeking a luxurious getaway, and we cannot wait to return one day. Mathew & Ayesha ⭐⭐⭐⭐⭐

Nick Dunn

Stayed a couple of nights between hotels and I was so surprised. Very modern rooms, clean tidy and spacious. 2 minutes from the beach with great views. Would stay here again. Recommend for a different stay if you like the quite life.

paul walsh

Fantastic location right on the beach. Very large rooms, some with private pools. Spotlessly clean. 24 hour reception which was attended by the most helpful, polite and pleasant team you can imagine. Cleaning team all exceptionally friendly too. Has the feeling of a place that the staff are happy to go to work every day. We will definitely return, hopefully many times!

Simon Cutler

Well, where to start. Checked in at 11am and told room would be ready by 3pm. Returned from beach at 5pm, looking forward to a shower, & room still not ready. Waited in reception until 6pm when it was finally cleaned, while watching other guests check into their rooms which were ready. Air conditioning unit leaked continually for 3 days, despite maintenance guy emptying unit repeatedly. Tiled floors very slippery/dangerous as a result & we had to put towels down all the time. Receptionists very unhelpful & it was noted they also had towels beneath the aircon unit in reception! On a plus, location excellent & close to beach and room sizes very generous. Overall, disappointing and unlikely to return.

John McCarthy

On the beach. Great, great spacious rooms. Great viewsVery cool and calm ambience. Staff very friendly, especially Ricardo on check in. The pool was very relaxed and surprisingly warm. You could wander down at any time and get a comfortable sun bed. Restaurant on site is the best in amadores by a shot. We will be back

Kevin Upton

We loved our stay here. The rooms weren’t quite up to the 5 star standard but they were very large clean and comfortable. It has the best location with access to the beach in less than 2 minutes. Quiet and comfortable. The staff were lovely and very helpful. We will definitely be back here.

Sami Puro

Spent a few nights here, and was overall very satisfied with the stay. The location is in a rather newly built area, so everything is tidy, and while the hotel complex itself is HUGE, it still feels rather quiet and peaceful. Our room had a nice views, and a big balcony with deck chairs. The room was spacious, clean and well-equipped. Only downside comes from the very tiny minibar with no space for personal items, and from the somewhat uncomfortable pillows. You need bit of a time to get used to the area since it's a huge maze of buildings. There are several pools to choose from, and the breakfast was well-appointed, but understandably very-very busy during the last hour (still, I've seen worse). Free parking at the underground garage; just drive in there, no fuss. Service at our check-in was very professional and punctual. Not the cheapest for sure, but for the islands this is one of the best hotels I have stayed in over the years. This shows in the price, but for a last-minute trip I found the ~200 e/night price tag reasonable for this quality and services. Some reasonable restaurants in the area - if you avoid the beachfront avenue's most touristy places. Did not dine at the hotel, so no comments from that.

Pietro Rinaldi

We liked it so much, we returned a second time this year!!! We had a fantastic stay at the Lopesan Villa del Conde in June, returned in August, and we’ll definitely be going back. This resort is special, and for the price, would be hard to beat. We were greeted with chocolates and wine in our room on arrival, as returning guests. If arriving late, as we were (after 11pm), there’s a cold buffet available in the dining room. The hotel is beautiful and fun to explore. We’ve found the pool areas to be fairly quiet, as many of the hotel guests play golf during the day, except on weekends when locals come in for the day. The rooms are spacious, with a walk in wardrobe. Quality of everything is high. The lobby, as you enter, is stunning. We’ll definitely be back there.

Etienne Boeracker

An excellent quiet hotel to relax. Multi pools included a saltwater one makes swim or work on your tan. Relax on a bed enjoying a beer, soda, food. Breakfast, lunch and dinner are excellent. The staff is very helpful and speaks the languages. Later at night enjoy the live music. Go outside at the rear enjoy the ocean or enter the Spa or go to the left to the shopping mall.

Isabelle Hand

Our favourite hotel by far. Everything is just perfect, it's standard is impeccable the grounds, food, staff, facilities, everything. The Spa is our favourite yet. Everyone should try the ocean view experience. We came here on our honeymoon and now with our 2 year old son. Both times so different but absolutely amazing.

Bill Read

Spent 1 week at this hotel and a really good experience was had. The place is outstanding to see with the entrance lobby based on a cathedral. More than enough pools to find the right one for you. Breakfast was buffet but the choice is almost everything you could think of.

Andrea Mahoney

We loved our stay here this past weekend and are already looking to book again. The rooms are clean, comfy, have coffee machines and a fridge. We loved our sea view, the pool and rooftop deck. Thank you Lleynis for always being so pleasant at pool bar. The breakfast was delicious and changed each morning. The staff were all very warm, inviting and friendly. We had lunch twice on rooftop pool area and enjoyed it both times. The drinks were reasonable and delicious as well. The location is exactly what we hoped for!

Elise Ulset

I had a very good excperience with this hotel! Very nice staff and very good breakfast (one of the best)! However the workout room had only one treadmill so I was not able to run the day I had time to excersice! So I wish there was at least one more or two! Other than that I really enjoyed the stay😃

Helen Browning

Wonderful hotel on big sandy beach. Excellent breakfast with plenty of choice. Room service meals arrived within 15 minutes! Helpful staff who make good cocktails. Would definitely recommend 👌 👍 One big downside is them hosting LOUD social events beside the pool during the day. No peace and quiet to be had at all. Most hotel guests left.

Leo

It's a fantastic location with an open ocean front view & easy-to-access the beach. My suite has such a huge balcony with amazing views at day time & nights. Some discomforts -- two twin beds together, which easily spread apart (instead of a single king size bed/mattress) and warm temperature inside as AC couldn't cool the suite enough -- didn't spoil a pleasure & general comfort of this hotel. As the price you pay here is 1/5 if you'd stay in Miami or anywhere else with that suite & balcony size. Plus, very decent breakfast and DINNER are included! And the shower, sinks & toilet are very comfortable & spacious as well! A fantastic value for your dollar! P.S. I just took pics of my very large balcony at night (posted here).

Anna Westmancoat

We had the most amazing time at hotel Cristina. The staff were so friendly and helpful. The location was unbelievable - right on the beachfront and with its own beautiful beach club and bar which gets the sun in the afternoons. There are sea views from either side of the hotel as we could see the harbour from our balcony. I really recommend this place!

Mary Carson

We are just back from our second stay at Hotel Santa Catalina and it was 10/10 again – I really love this hotel. It is the most beautiful historical building up a grand drive, lined with palm trees with green parrots nesting in them, which has been beautifully restored to preserve its amazing architecture and decorative features whilst also having all the modern comforts you might expect in a luxury hotel. It all feels very luxurious and 5* but at a very reasonable rate for what you get. There is a rooftop pool with amazing views, as well as a large outdoor pool with excellent pool service, as well as a gym and thermae spa. Breakfast on the terrace is fabulous – an enormous breakfast buffet with everything you could possibly want, beautifully presented. We had a deluxe superior room which was spacious, large balcony, with bath, shower and double sink – we slept incredibly well as it had an enormous super comfy bed, as well as being very quiet and dark at night (well sound proofed with black out blinds). The staff are wonderful, and we look forward to staying again. I would happily spend all day at the hotel but there is a great city beach – again good value 9 euro for sunbeds & umbrella for the day for 2 people as well as a beautiful old town to visit. The hotel is halfway between these but there are plentiful buses for a euro or taxis for 5 euro.

Emma Lounsbury

This is a fabulous hotel. So tasteful and timeless. Every staff member we interacted with was kind and helpful. It’s beautiful and large and clean. Lots of rooms and spaces to explore. The pools are beautiful and rooftop too. Our room is so comfortable and completely blackout dark. We really really liked our stay here and would recommend to anyone. Be aware that it’s quite refined - we did feel pretty awkward entering in our hiking/beach clothes.

Diane Williams

Many years ago I decided one day I would come to Hotel Santa Catalina. So we chose to stay here on our honeymoon. From start to finish from services, decor, ambience, to staff and food; this hotel was perfect. We chose a room type that gave us VIP access to the roof top terrace with pool and bar. The bar staff were outstanding. I had a relaxation massage in the spa and we ate several times in the on-site restaurant 1890 La Bodeguita which was just gorgeous. Luckily for me I live in the Canary Islands and will be going back yearly. Happy memories and a perfect holiday x

Douglas Prior

The Hotel is set in beautiful grounds and is architecturally sublime , colonial in design, its corridors are saturated in history , it's grounds peppered with beautiful water features. The rooms were good ,not perfect . We had a couple of issues with our Junior premium suite 127, we had a faulty bath mixer . We also found a couple of cockroaches running about .We understand this can happen in even the most sterile environments and given the location of the hotel in a park it is understandble. Whilst this did temporarily give a 3 stars feel to the place , the staff were very responsive in these situations. The mixer was fixed straight away, and the cockroaches removed straight away Our 5 stars experience was restored ,and then they went even further and offered my wife and I a cocktail each as a goodwill gesture on their top floor roof bar. We were to receive 2 vouchers to the room .We did not ask for these but we a appreciated the gesture . However, this is the point when our stay here became soured. We never received these vouchers so when came back at 11 pm on our last night and requested them again . And they were delivered to our room . We went to the bar ordered 2 cocktails from the young lady working there in what appeared to be the capacity of supervisor/ manager. We had two mojito's and she came over and told us that the vouchers were only for wine, beers cava and soft drink . Despite the fact it's clearly printed Santa Catalina cocktails and the receptionist said cocktails to us. .( See pic) She then tried to insist we pay for them and that Santa Catalina cocktails are a different type . Yet there is no mention of this "Santa Catalina cocktail" on their menu (https://alisrooftopbar.dtouch.es/) This was all happening in front of other guests.(Embarrassing for all parties) I then had to insist on what we were offered by reception and even showed her the video of the cockroaches In the room . She then went and checked with reception. Came back and tried to push a further 2 cocktails on us to charge to our room which we obviously refused as we had not ordered them and then we told we may as well have them for free as they are already made them . It was our perception that she may have just trying to be too clever in getting extra revenue in the short term without appreciating the guests experience or looking at the bigger picture in terms of revenue for the bar . We regret paying 1st class money to be treated otherwise. An experienced front of house person would honour the drinks and hope the guests would enjoy it so much they would continue drinking . They would NOT get into a fractious debate with the guest , in front of other guests ,and to the point where we have to share photos of the cockroaches in our room before they decides to check with reception. No one wins in this situation. It's not good Business . We saw her the next day . There was no apology. Retraining may be appropriate for this individual. I also feel if a room is not ready at the check in time and you still choose to charge the full rate then you should at least offer the guests complimentary drinks rather than suggest they wait upstairs in the roof bar and charge there coffee to their room whilst they wait for their over due room. ( 2:45pm) I understand that sometimes things over run but you should realise that first impressions count and could determine if guests spend their money onsite or off site. We choose the latter on this occasion. This is business advice! Whilst the grounds and building are fantastic there are much better managed 4 star hotels in Las palmas then this 5 star hotel . The customer service and management was hit and miss . The breakfast was well run though. It is because of our experience at the beginning ( check in ) and our last night ( Sat night at the roof bar) that we I can rate this 3 stars for the price paid.

Debbie Howe

This was a birthday treat with my fiancé and we were both blown away. The hotel is stunning, every room beautifully decorated. The ball room style lounge with chandeliers was so romantic. The pool was immaculate, attentive lady staffing it and the housekeeping pristine. Our requested upgrade for a pool view balcony was perfect and the roof top bar is out of this world! The style and views are insane. And the staff…. Attentive, professional and very friendly. We had a situation and it was dealt with compassion and kindness, I would like to say thank you very much and don’t consider this hotel …. Just book it! Thank you

Giusy de vitis

Right name for a place to regenerate. Very comfortable rooms, but some modernization could further improve. An actual lovely large shower room with a view of the panorama and stylishly decorated common areas. « Be Aloe » deserves special note: wellness area is not too big but with everything you need, and I appreciated that they are careful so that it is not crowded. The locker rooms elegant and functional. I would recommend the sport massage with Diana, who is a great professional, and it's worth the longer full-body massage, it puts you back in shape, and also the Canarian massage with Pedro. With this combination, already in two days, you feel disassembled and reassembled in the right way like a Lego! They are great and competent. In a time of fatigue and stress you get your body&mind back together in no time. I also liked a lot the gym opened 7/24 with a special view. A little better organized and empathetic service at reception would take a good level to an even higher level. Distant from points of interest and not provided transfers to/from airport, however, the real problem is getting out of the resort because it is so cozy and peaceful that it doesn't seem like a good idea to leave!

Harry Phinda

What more can I say? This is literally the best hotel I have ever stayed in. The staff, the environment, the food, and the attention to detail—I honestly couldn't compliment it more! I was a bit skeptical about a golf resort, thinking I would get really bored, but oh my gosh, what a lovely place. As a well-traveled person, please ignore any 1-star reviews because they are nonsense. The food is buffet style and of really good quality. Because of the themes, you are naturally going to love some days more than others, but there is always something for everyone. We did the half board and chose to explore for lunch. All the staff were amazing, but I have to give a special shout-out to Alejandro! Such an attentive, funny young man. He made dinner a blast, and we often looked for him when we went to dinner. The small activities like beginners' golf are reasonably priced and also just fun to meet people. The rooms are well-sized with some quirky features like a window to see the view while you shower. There are so many pools, with my favorite being the rooftop infinity pool that looks out onto the mountains and the sea. The spa is really nice and special, with an infinity-type pool looking onto the golf courses. Overall, this is certainly an amazing hotel. So much so that I don’t often go back to places, but I certainly will be back here.

Donna Wilson

My partner and I spent our first holiday together at this hotel 19 years ago when it was called the cheriton . We went back last year January for two weeks we have booked again to go back but this time we have booked for three weeks. All the staff were very nice and friendly our room very clean and tidy and the food how beautiful. We highly recommend this place. We cant wait to go back .

Durdona Kadirova

For the 5 star hotel, I could only rate the SPA, and the building infrastructure. Yet the rest you can rate as max 4 stars. Rooms are old, with ancient curtains with wholes in it and furniture. Air conditioner from maybe 30 years old, giving so much noise that you can't even hear each other. So loud! Food is the same every day! Fruits are not fresh sometimes. Check your bill when checking out. Truly speaking, for such level of hotel, from 5stars, you would expect more relevant offerings.

Stefania Bitica

We loved this hotel. It is indeed a relaxing place, you can find a lot of spots on the property to spend your time. We loved that there were a lot of pools to choose from. The breakfast had a lot of options and everything was delicious. The staff really friendly and the rooms spacious and clean. There is a construction site nearby but we didn’t consider it a problem, we could relax nonetheless. Would definitely recommend!

Craig Brown

My honest review, definitely a good 4* Hotel needs some work to compete with the 5* Hotels. The Rooms - We stayed in a Privilege Room with Sea Views. The room is modern and looks great could do with a few tweaks some drawers or extra hanging space as there isn’t much at all. Mini bar filled every 2 days apparently but we’ve been without coffee for 4 days now but it is what it is. The cleaners do a great job and I take my hat off to them. Location - Not the best I would say get a car and go explore. If you enjoy staying around the hotel there isn’t much just a slightly run down shopping plaza which 90% of shops are boarded up which is a shame. There is a couple of nice places to eat and the sunset bar is very nice. Hotel - it’s not an overly big hotel it’s just set on many levels so takes a day or two to get your bearings to find the easiest way to get to places definitely a bit of a maze but you get use to it. Food - Typical hotel food not great and we prefer to eat in local restaurants rather than at the hotel. Staff - Cleaners fantastic very friendly lovely people, majority of the service staff again lovely people. Reception is another story, as your first impression definitely needs some attention to detail maybe the guy who we checked in was having a bad day who knows. Overall it’s a decent hotel nothing magical no real wows anywhere just a nice hotel. Good sunsets from privilege rooms which was a bonus! Would we come back? No probably not but we just used the hotel as a base and hired a car.

Keiron McKenzie

Very nice hotel. It has great views and excellent facilities. I would advise you to go for the privilege package, It allows access to areas that are separated from the main guests and allows for a more guaranteed experience. I would also advise you to go all-inclusive. As all foods and drinks are provided, it makes the stay much easier. There is a beach located very close at the back of the hotel, less than a five minute walk.

Pete Price

A beautiful hotel, location perfect for us as it’s next to a beach, and a pleasant walk to shops etc. therefore not noisy. The quality of the food is really very good, especially the a la carte restaurants. Rooms are large, very comfortable, many with fab views, and the cleaners are fantastic. Our third visit so we know our way around, and the fact we return year on year says it all!

Sue Poley

The hotel is large with 2 general pools with plenty of sunbeds and parasols. There are a variety of restaurants, some you are required to book and also a buffet. We booked as a privileged customer and this includes the use of a small private infinity pool with plenty of sunbeds, parasols, a lounge and refreshments area off it. Here you can help yourselves to various hot and cold drinks, beer, cava, wine and any spirits. Also there are snacks and fruit. There is also a privileged area near one of the general pools, plus you can eat in any of the specialist restaurants and have free entry to the spa and gym. In your room the mini bar is free and is stocked every other day. Water is provided. The room looks over the privileged pool or beach and has a large balcony with 2 reclining chairs. We went in September and there was a very relaxed feeling with plenty of areas to sit and relax inside it out.

مه سا

The most disappointing fact is that while the hotel uses the pictures of a beautiful infinity pool in all platforms, only limited number of customers (“privileged”) are allowed to use the pool in the picture. You don’t get any hint about this fact while booking the hotel and when you book this hotel just because of this pool you would be also disappointed like us! You are also not allowed to upgrade to privileged or pay extra to use the same pool in the pictures! The hotel is almost 20-30 minutes (walking) away from the area where all the restaurants and bars are. To summerize, the hotel is good but not as good as the pictures and the amount you pay for it.

Latoya Walker

My family and I stayed here for a week August 2024, we had the most amazing time. Friendly and professional staff. We had a 1 bed junior suite with pool view it was simply beautiful, just a short walk down to the beach. I had a leg injury and found it very easy getting around the hotel and the staff were just amazingly helpful. A good breakfast selection. Will definitely stay again!

Antonella Soto

The location is perfect for my holiday purposes. But sure the hotel is not a real 5 star . I would give 4 star cause lack of maintenance. The attached photo is representing the premium room see view ….

PAR

The hotel itself is ok. The room we got was large and had a separate lounge and fully equipped kitchen area with a dining area. The downsides we that there was very little atmosphere. Effectively only one bar, which was deserted. There were 2 restaurants, a buffet self-service and an a-la-carte one. Neither really impressed. Which meant going out. There are plenty of restaurants within easy walking distance. One way is the local town which is not scenic but has some nice restaurants. The other way caterers for a budget British crowd. Best not to expect too much of the location.

Nick Prudhoe

A really excellent hotel. Earns it's 5 stars easily. The hotel is quiet and very family friendly but if you want a more exciting night there are bars and restaurants in easy walking distance. The staff are outstanding. So friendly and helpful.

Naomi Slater

We had a wonderful stay at the Radisson Blu and would definitely return. All of the staff were really friendly, always happy to help and answer questions we had. We were in a one bedroom suite (with 3 people) and the only real complaint was that the sofa bed wasn't very comfortable (I can sleep anywhere and did sleep well but I can imagine others would struggle) so we went to reception and asked about a mattress topper and it was on the bed within a few hours. The main bed was very comfy with a comfy topper on top of the already comfortable mattress. The hotel was very clean, and the staff cleaned the poolside thoroughly every morning. Breakfast had a good variety of fresh and cooked food, lovely fresh orange juice, and a good selection of bread. There were also good options for people with dietary requirements. We had a late flight home and were allowed the use of another room for 1 hour to shower before we left the hotel which was a lovely addition as we were planning to shower in the indoor showers near the tennis courts, so that was really appreciated. Thanks for a lovely stay!

Alex Koshterek

Good location, decent food, convenient Avis car rental kiosk in the lobby with car delivery in 1 hour. However all the swimming pools are shallow, just 110cm instead of standard 130cm. Room service have a bad habit to break in into your room 3 times a day. The inside lock doesn't prevent it at all, it just opens if you push the door handle outside. Use DND hanger.

Susan Reeves

We have just been for our fourth time. The staff are excellent and treat you like an old friend. If you want a quieter holiday and just maybe a little more "mature" this is the place for you.

Carol Dove

Any problems sorted quickly and efficiently. Staff polite, helpful and friendly. Have visited hotel 12 times, before and after covid. Come twice a year.

Bibi Farren

The most beautiful hotel right on the beach. The rooms are bright and comfortable - one of the few bathrooms I’ve experienced with lighting good enough for applying makeup. Beautiful swimming pools with waiter service and lovely manicured gardens. The variety of food for the breakfast/dinner buffet suits just about everyone with a wide variety to choose from. Great place for a mini break to disengage from the world and relax

Andrei Karavai

1. It is not cheap at all, but worth the money You pay. 2. Great location right next to the shore line. 3. Very friendly, helpful and polite staff. 4. Wide variety of services. 5. Various and tasty meals.

Brader Bang

This hotel was incredible. Stayed here for 8 nights in September, wasn’t too busy like I read about in August. Walking into the hotel was spectacular, stunning entrance surrounded by water features, greenery and even dinosaur sound effects (feels like a jungle) and lobby, entire hotel is well looked after every single day with visible cleaning, maintenance and even gardening duties. Room was spacious, clean and even had phone connectivity to the TV. Dinner every night with a very large range of dishes at the buffet and breakfast equally was lovely. Entertainment had obvious investment as well, professional singers, dancers and even circus performances were amazing. I wasn’t spoken to badly by a single staff member and only ever saw smiles and felt welcomed wherever I went. Service was fast and I couldn’t recommend this hotel enough. Amazing pools with a massive lazy style river (although it’s not actually a lazy river). Decor throughout the entire hotel with live size elephants, giraffes etc just added to the atmosphere. Trees, flowers, plants everywhere made the African feel really come to life. Location was also perfect with 20 min car journeys to nearby busy sea side towns with water sports etc and also is surrounded by designer shops. I would recommend this hotel to anyone, you have to visit!!😊

kingsley ripley

A week long stay in this beautiful hotel. It is MASSIVE, far bigger than we had expected, but somehow there were more than enough sunbeds, only small queues for meals, and it never felt truly swamped. A reasonable entertainment program for kids and adults, but really a great place to stay for couples too. Gym is decent and better than most hotel gyms. Staff friendly, food good and wine / drinks choices plenty and at a decent price. Could easily have stayed another week - would recommend!

Abby Turk

Fantastic family hotel offering a more luxury stay for all. Stayed in one of the junior suites which was great as a family of 4 with a baby, as the cot fit well in the bedroom and our older daughter slept on the sofa bed in the living room area. Lovely sized balcony and great bath!

Emma Thomas

Recently enjoyed a family (2 adults, 1 child) holiday here. We stayed as “Unique” level with a Junior suite. Transfer from the airport was seamless, as was check in; everything was made easy. Our room was lovely, at the quieter end of the hotel (away from the stages and bars), with a huge balcony. One of the biggest annoyances of our stay was how dark the room was though! Not enough lights in the bedrooms for the evenings; the shower was practically pitch black (and was tiled with dark grey/black tiles which didn’t help). No decent lighting for getting ready to go out/do hair & make up etc; just a few overhead spotlights in the bathroom. No shaver point in the bathroom; staff looked surprised that we asked about it (we’ve never stayed in a 5* anywhere globally which didn’t have one). Those niggles aside, we had a lovely stay. The staff were exceptionally kind and friendly, particularly with our child. The food and drink selections were very good; we also ate several meals at 2 of the “sister” hotels that were close by which we would also recommend. The outdoors and pool areas were immaculate, and a joy to spend time in.

Elaine Hetherston

What a beautiful hotel. Spotless, the beds are so comfortable. Amazing setting, especially at night. There are plenty of sunbeds, but u need to be up early to get them! The food was okay, but the service by the pool could be a lot better. They have a shop onsite, which was so handy! Entertainment every night, it's definitely a great spot for families. Amazing cocktails 🍸 Brilliant location, the promenade is beautiful 😍 we will definitely come back. It's ideal for a couples week away!