carlos
Everything was more than fine. Very nice swimming pools, gardens, ...
The staff was either friendly or very friendly. Both the breakfast buffet and the dinner buffet were excellent. The room was very spacious and always very neatly maintained. A big compliment to the service people. And the entertainment in the evening was also of a decent standard. Nothing to complain about. The swimming pools were heated (but for my wife it could have been a little warmer). I only have one downside: on the last day we could not have breakfast at the hotel (due to the flight hours) and had requested a breakfast package. What we got was absolutely nothing compared to the previous mornings. Which is understandable, but it could have been a bit more and certainly a bit more varied. Shame. But otherwise everything was perfect for us. We will definitely come back if health permits.
Naja
An amazing experience staying in this hotel. Me and my family had a wonderful time. The hotel is beautiful, the staff are all so sweet and nice and the service is great! We were there in late January and there was always a spot by the pool. Great variation of activities. And don't deprive yourself of a massage! The canary special was one of the best spa treatments I've tried. The rooms were beautiful, but the shower head had very little water pressure. That's my only comment there. I was also a little bit disappointed with the food, but the variation was incredible and good for everyone. I would absolutely LOVE to come back. The location is great! Super close to the beach and the sand dunes. Give yourself this treat and stay here.
Lisa Morlock
Outstanding Service at Lopesan Baobab Restaurants
During our stay at Lopesan Baobab, we were consistently impressed by the excellent service provided in all the restaurants. The entire team was friendly, attentive, and professional, making every meal an enjoyable experience.
However, one team member stood out in particular: Francesco. His exceptional warmth, constant smile, and remarkable competence truly made him a highlight of our visit. Francesco went above and beyond to ensure we felt welcome and well cared for. His positive energy was contagious, and he always seemed genuinely invested in making sure everything was perfect.
Thank you to the entire restaurant team for a wonderful experience, and a special thanks to Francesco for his outstanding service. We look forward to returning!
Daria Witkowska
A drinking water in the room is not included in your stay! It’s rather a three star hotel. No value for money. I have no idea why they have been awarded 5*, the staff reception couldn’t answer the question who gave them this rating. The amenities are minimal, no water, kettle neither cotton pads, nor slippers. The staff is not customer service trained (you as a guest have to say first “Good Morning”, they usually talk with colleagues while they service you, do not pick up calls). Only few activities for children, definitely not a kids proactive hotel.
Brader Bang
This hotel was incredible. Stayed here for 8 nights in September, wasn’t too busy like I read about in August. Walking into the hotel was spectacular, stunning entrance surrounded by water features, greenery and even dinosaur sound effects (feels like a jungle) and lobby, entire hotel is well looked after every single day with visible cleaning, maintenance and even gardening duties. Room was spacious, clean and even had phone connectivity to the TV. Dinner every night with a very large range of dishes at the buffet and breakfast equally was lovely. Entertainment had obvious investment as well, professional singers, dancers and even circus performances were amazing. I wasn’t spoken to badly by a single staff member and only ever saw smiles and felt welcomed wherever I went. Service was fast and I couldn’t recommend this hotel enough. Amazing pools with a massive lazy style river (although it’s not actually a lazy river). Decor throughout the entire hotel with live size elephants, giraffes etc just added to the atmosphere. Trees, flowers, plants everywhere made the African feel really come to life. Location was also perfect with 20 min car journeys to nearby busy sea side towns with water sports etc and also is surrounded by designer shops.
I would recommend this hotel to anyone, you have to visit!!😊
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