Naja
An amazing experience staying in this hotel. Me and my family had a wonderful time. The hotel is beautiful, the staff are all so sweet and nice and the service is great! We were there in late January and there was always a spot by the pool. Great variation of activities. And don't deprive yourself of a massage! The canary special was one of the best spa treatments I've tried. The rooms were beautiful, but the shower head had very little water pressure. That's my only comment there. I was also a little bit disappointed with the food, but the variation was incredible and good for everyone. I would absolutely LOVE to come back. The location is great! Super close to the beach and the sand dunes. Give yourself this treat and stay here.
carlos
Everything was more than fine. Very nice swimming pools, gardens, ...
The staff was either friendly or very friendly. Both the breakfast buffet and the dinner buffet were excellent. The room was very spacious and always very neatly maintained. A big compliment to the service people. And the entertainment in the evening was also of a decent standard. Nothing to complain about. The swimming pools were heated (but for my wife it could have been a little warmer). I only have one downside: on the last day we could not have breakfast at the hotel (due to the flight hours) and had requested a breakfast package. What we got was absolutely nothing compared to the previous mornings. Which is understandable, but it could have been a bit more and certainly a bit more varied. Shame. But otherwise everything was perfect for us. We will definitely come back if health permits.
Lisa Morlock
Outstanding Service at Lopesan Baobab Restaurants
During our stay at Lopesan Baobab, we were consistently impressed by the excellent service provided in all the restaurants. The entire team was friendly, attentive, and professional, making every meal an enjoyable experience.
However, one team member stood out in particular: Francesco. His exceptional warmth, constant smile, and remarkable competence truly made him a highlight of our visit. Francesco went above and beyond to ensure we felt welcome and well cared for. His positive energy was contagious, and he always seemed genuinely invested in making sure everything was perfect.
Thank you to the entire restaurant team for a wonderful experience, and a special thanks to Francesco for his outstanding service. We look forward to returning!
Erin Lytwyn
While this hotel is beautiful and has many impressive pools and sun beds for the family, I am currently lying in a bed with sand as the cleaners did not change the sheets. I am disappointed in the cleanliness of the hotel, as the first day here when we left our 9 month old to crawl around, we picked her up and she had black knees and black feet from the dirt on the ground. We’ve had to ask every day for them to clean the floors and are diligent in taking our shoes off.
Additionally the noise is absolutely insane. We’ve already switched rooms once and basically all night and day we hear what sounds like furniture being dragged either coming through the vents or the front door. We constantly hear doors slammed, as I believe the insulation is not on par and what other guests and I describe as paper thin walls. BRING EAR PLUGS.
The first day we were here we had the do not disturb sign on our door as our 9 month old was sleeping and the cleaner came in and started yelling into our room asking if we wanted cleaning. My daughter woke up and it took me another 45 minutes to get her back down and ruined our afternoon.
Finally while there are many activities for kids 4-12, there lack any activities for toddlers.
The food is incredible, location is great, and service is kind and fast, but these factors have really impacted our trip and likely we won’t be coming back. We spent 5k (which included 1300 of an upgrade to a suite so our baby could have a separate sleeping space) only to wish we were back home as we are basically unable to sleep or nap in here.
Daria Witkowska
A drinking water in the room is not included in your stay! It’s rather a three star hotel. No value for money. I have no idea why they have been awarded 5*, the staff reception couldn’t answer the question who gave them this rating. The amenities are minimal, no water, kettle neither cotton pads, nor slippers. The staff is not customer service trained (you as a guest have to say first “Good Morning”, they usually talk with colleagues while they service you, do not pick up calls). Only few activities for children, definitely not a kids proactive hotel.
My Booking
