Caitlyn Gilmore
My fiance and I had the absolute BEST time at this hotel. We will absolutely be back, even though it's halfway across the world. We hardly wanted to leave, everything we wanted was right there. We went to Poemas once and had a perfect culinary experience. Most afternoon or evening meals we went to the tapas bar on site and were constantly surprised by the quality and price - very affordable for us, coming from the US. The room was always clean and comfortable. Our only regret was that we didn't spend more time at the spa.
Julian Kelbrick
Thoroughly enjoyed our four night break at this gem of a hotel. Whole experience was first rare and behind expectations. Front of house team was excellent and are ambassadors of the hotel and hotel group. They were highly informed, helpful and very considerate of the guest's needs. Very much recommend.
Darren Bayley
We booked the Hotel Santa Catalina for one night originally and after an incredibly warm welcome immediately booked a second night. Our room was immaculate, the rooftop bar was outstanding, with top notch service and a great selection of well made drinks. The aperol spritz was great.
On our second night we ate at the restaurant la bodeguita, again, outstanding service and exceptional food. Overall an amazing experience and we will be back very soon
Philipp von Gasperich
We were there as siblings for 10 days in January 2024. We stayed in one of the suites. Unfortunately, it was almost impossible to get a second comforter. Instead, we were given a wafer-thin sheet. So we took it and brought it to reception in the entrance area. The staff seemed visibly uncomfortable. About 5 minutes later, we had the right thing for the last couple of days.
We had been looking forward to exclusive use of the roof terrace. Unfortunately, contrary to expectations, this was only exclusive by the hour. At other times, it is accessible to all guests, even external guests who are not staying at the hotel and just having a drink there.
Overall, we disliked the way the staff treated us. The staff were very arrogant towards us. We may not have been wanted? Other guests were heavily courted. All information about the hotel and the possible uses had to be requested in a very complicated manner as if they wouldn't like to gibe us the information we asked for. As a result, the staff were mediocre rather than luxurious. Only one man at reception, who also spoke German (as the hotel also advertises), was very courteous and friendly to us.
The location of the hotel very close to a main road is not very idyllic. The suite was very noisy inside from bathroom to bed. Even as a couple, privacy would not be particularly guaranteed with all that glass.
We hope that at least the staff will take this criticism to heart and work on themselves. Even after a year, the memories have not yet faded. You need polite guests like us, we don't need you. Just think about it.
Minna Ilonen
We loved this hotel! One of the best stays ever. I stayed with my 12 year old son. The building is amazing and so are the surroundings. Location is very good, a short walk to many sights and other areas of the town. A good variety of different kinds of restaurants nearby. The only thing we found frustrating was the very slow customer service by email. I never got an answer to my questions asked before our stay. Also the downstairs pool should be heated, the water was very cold even when the sun was shining.
My Booking
