Carlos Eira
We were staying at El Castillo Hotel Son Vida, we heard good things about this hotel from a friend from Palma. We decided to have a look and a drink for potential future visits. We walked in the reception area and a bit of the gardens in front we barely saw any clients and couldn't find a bar or café. Beautiful building and surroundings. We decided to go have a look at the terrace next to the car parking, to which there were also no clients only a couple of staff. One of these staff members "Raul" look at what seemed lost people "us" and approached one of us. We expected some nice service and suggestions but no quite the opposite. Extremely rude and cold, telling us we do not have the right to be there if we are not guests and that it is a private property. (ok, but normally outside guests can consume other hotels restaurants and bars) even still if no outside guests were allowed we could have said it in a nice and proper way. Anyways if this is the kind of staff and service we should expected we will not be staying here for sure. We also left quite after this as we did not feel welcomed or respected.
For those looking for a peace and quite similar to this "5* star hotel" I suggest you look at Castillo Hotel Son Vida. You will see what true 5* service and staff it is.
Jérôme Heinsenberg
A very beautiful hotel with kind and welcoming staff. Unfortunately, the most important thing in a hotel is to be able to sleep well at night. At 1:00 a.m., 1:15 a.m., and 1:30 a.m., kitchen staff were putting away food trolleys into a storage room, making huge noise on the paved floor. It felt like a train was passing through my room — a complete lack of common sense. For €300 a night, I didn’t expect to be woken up like that. Room 3015 and same pb for my colleague in the room 3013b
Roger Etherington
What do we want from a 5 star hotel for relaxing all inclusive holiday great food, amazing service lovely surroundings and great atmosphere well that’s not zoetry.
As you walk through the enterance you feel like you are walking onto a film set well that’s probably as good as it gets.
The restaurant lacks atmosphere, service is as bad and unappealing as the food the only thing worse than the normal menu is the theme nights. The management although obviously aware of the issues seem to hide in the shadows and excuse themselves from the problems.
The bar is served by young man whose main skill is being rude.
Please don’t be fooled by the entrance plus points the rooms are ok, the pool is quiet and the spa area is nice, but the hotel doesn’t meet expectations
Kirk Goddard
Update to my review:
I am giving this hotel a 1 star because they haven’t registered themselves as a Hyatt hotel so when they charge you for the stay, you don’t get any bonus points when using your Hyatt credit card with chase. They use a third party vendor to process their payments which is probably why this happens.
Both World of Hyatt and Chase are absolutely useless in resolving this issue, but at the end of the day it’s the hotel’s fault because they are the ones who caused this issue and are refusing to resolve it.
Daniel Kaupel
We had a wonderful time and enjoyed every minute. A big thank you to Martin and Angel, who made our stay so Special.
My Booking
