Markus “markobear1”
The CM Mallorca Palace was a decent stay , located 1 block from the Mediterranean.
The Exceptional.....Service. All services were great, but especially the front desk staff ( big thank you to Sharon and Adrian ....they were the best! ). Also wonderful was the breakfast staff, always there for whatever I needed. Housekeeping was fast and efficient.
Also fabulous was the breakfast selection. Wow. So tasty and the omelets were prepared by experts!
The adults only CM Mallorca was perfect for the relaxed, no screaming , crying children , venue.
The pool was refreshing, and sunbeds were always available. Pool aerobics and yoga were both available at the pool.
The just OK.....the rooms were a bit spartan and in need of a refresh. Housekeeping seemed to ignore my clean- the -room sign and would just clean the room in a predetermined rotation. The door hanger room cleaning sign meant nothing. The beds were moderately comfortable, definitely not the best mattresses....again , in need of replacing.
Entertainment was nightly, and there were activities for anyone so inclined.
The general cleanliness of the hotel was superb. Super clean ,with cleaning staff constantly cleaning all common areas. Excellent!
Prices were reasonable, and I received good value for money spent 👌.
Handicap doable and recommended. Elevators worked flawlessly.
Final take....recommended, and I would not hesitate staying here again.
Mick Byrne
Class hotel, very chilled, place is Immaculate and the staff are soo good. The restaurant is gorgeous with and outdoor option (see photo) and the freshness and variety of food is impressive. I would have liked another few days but I will be back. Location to beach is great for walks etc. Really enjoyed my stay couldn't fault it in any way. Well done all at the Palace
Arman Bayounsa
The staff were very kind and helpful. They were welcoming with warm smiles. We arrived late at night, and they kindly offered us a light dinner. On a thoughtful note, it was my partner's birthday, and the staff somehow knew without us mentioning it. They surprised her with a thoughtful gesture, which we appreciated. The lobby had a pleasant scent. The breakfast was extensive. It's a quiet and relaxing place. We would definitely stay there again if we have the chance.
Jesse
So our experience was disappointing. The flight got cancelled and we had to ask the hotel last minute whether they could help us out since we had a 3 days delay and couldn’t cancel the booking anymore. They offered zero help, we asked them whether we could move some of the booked nights to a few days later but they were not supportive at all. Its a 5-star hotel, and you would expect a 5-star service trying to find a solution. I revisit hotels frequently and a customer friendly treatment is what I’m looking for, they simply didn’t want to help out and it became clear very fast that our money is gone.
So in the end we came a few days late and could only spend 1 night at the hotel and didn’t get any refund or alternative solution to help us.
Our experience there;
The check-in took 40 minutes which was quite annoying.
The room wasn’t really any good;
- the shower was inside a bath which is always a bit dangerous, the ventilation barely worked so the bathroom was smelling the whole day.
- The curtains didn’t fully close, so you wake up early due to sunlight. See photo
- We had a balcony room, but since the room was in the corner the view was mostly overlooking another roof.
- The beds were comfortable luckily and the safe was functioning.
The beach is very nearby, that was nice. The village that the hotel was located in was very boring sadly. Next to the beach they are no terraces or shops, it’s just hotels. I would suggest staying in ‘Port de Soller’ if you want to swim and have a nice coastline filled with places to eat/drink.
Breakfast was OK, we were getting rushed to finish our breakfast before breakfast-closure time though.
Swimming pool is good, but most of the items on the menu at the pool for snacks were unavailable. The pool also closes after the afternoon while it’s still super hot and sunny outside.
I have not tried the restaurant.
I would not come back, due to the poor customer support. I’d suggest finding a hotel in Mallorca that exists of more than just hotels.
Sharon Taylor
The hotel has beautiful gardens and is in a good location for beach. Lots of reasons why I would not stay again. I found the food average and not catering much for English. Entertainment mediocre - went out for better. Tried to use a bike at the hotel and was told only pm? Had to hire elsewhere. Only coffee in the room no tea !!! Zero atmosphere not even soft music around the pool. I never received a complimentary drink on arrival?
My Booking
