Real Estate Ibiza CW Group
Disappointing Experience – Not a 5-Star Standard
If I could, I would give zero stars, except maybe for the breakfast—although even that was underwhelming, and the coffee was one of the worst I’ve ever had, whether it was a cappuccino or regular coffee.
Unfortunately, I have to say that the room renovations were done in the cheapest possible way, and the hotel does not live up to a true 5-star standard. On top of that, charging €15 per night for parking is quite questionable, especially considering that I have stayed in many hotels of this category before.
Another major issue is the poor soundproofing. The walls are extremely thin, and you can hear every footstep in the hallway as well as conversations from neighboring rooms.
The hotel looks clean and well-maintained, and the gym and pool area are beautiful, but sadly, that’s not enough. The most important thing in a hotel is the bed, and here it was far too hard, with cheap pillows—probably from IKEA or an even lower-quality brand.
Overall, the hotel looks nice at first glance, but everything was renovated on a budget, and it shows. I strongly suggest upgrading the beds first, as sleep quality should be the top priority in any hotel.
Lastly, I must mention the poor service at the reception—the receptionist left me waiting in my car for 10 minutes before allowing me to enter, and she even seemed to find it amusing.
A truly disappointing experience. I hope the management takes these issues seriously and improves the comfort and service.
E. Müller
We recently stayed at this hotel and overall had a good experience. The variety of room options is great, we had a small apartment with a kitchen and balcony, which we really enjoyed. We’ve stayed in other hotels of this chain before, and they all have a very similar style and amenities, so I find it surprising that this one is rated 5 stars when it feels more like a very good 4-stars hotel.
However, the worst part for us was the location. While Playa de Palma has a nice beach, this specific area (close to El Arenal) is quite run-down, with deteriorated buildings, not really a good gastronomic offer, and a type of tourism that doesn’t create the best atmosphere. If location is important to you, I’d recommend looking elsewhere maybe between Can Pastilla and the location of this hotel in the same Playa de Palma where you can find other HM hotels.
Melissa
Excellent option to meet your needs. Staff was exceptional and truly the highlight of my stay. If I could rate just the staff, 5+ stars!!
The rooms are descent. I wasn't blown away, but also had no concerns...clean, comfortable, and safe.
Simon Navarro
It's not a 5 ☆ Hotel. It's a normal 4 ☆. The hotel was modernised and rooms are OK. Good size but no privacy to the neighbours and poorly soundproof.
Food is standard, a low 4☆.
Pool areas and views are great.
But the best and really 5☆ is the crew.
Viktorija Koluzajeva
Amazing hotel, we loved everything! Very good breakfast with wide selection of food. We also tried dinner which was also really good. Spacious and clean room with every day house keeping. The staff is helpful and kind. We had an issue in the room and it got rectified very fast while we were away. The pools are all great, amazing vibe at the rooftop and so relaxing in the spa area. Everything is clean and well maintained. Thank you for making our stay so special!
My Booking
