Tom T
It’s a nice place. For the price, you get a clean room, decent pools, a good beach and wonderful staff.
The rooms are comfortable and cleaned daily - on one occasion, our room wasn’t cleaned, but I spoke to reception and they sorted this quickly.
The food is good for the price - a little more variety would be great, but we were perfectly happy.
The drinks are also good for the price - I don’t like the wines, but the beer is decent and the cocktails good. The spirits are slightly weaker than would be in the uk, but decent drinks overall.
The staff are wonderful, and I cannot complement them enough on making our stay nice. Always helpful and fluent in English, Turkish, Russian and German.
It is a bit of a drive to Manavgat or Side, but there are some busses or taxis to cater to this.
Radka Majtánová
This hotel is really nice. Everything was good. Only I dont understand why in main restaurant is so much dirty dishes on a tables. Everytime when we did come and try find a table, we did see used plates and glasses on every free table. I didnt see it in past in another hotels what I visited.
Specially thanks is for kids animation team. My daughter did enjoy all your programs and the team was nice to children. Big thanks for Veta ❤
Martina Baránková
Overall impression: 3★ hotel
(Review written by someone working in high hospitality for 10 years)
The cleanliness around the pool was non-existent. Chips my child spilled on the very first day of our holiday were still there a week later. As for the pool itself—I’d rather not comment. We caught a virus from it and ended up in the hospital with our one-year-old on IV drips.
Food was average. Breakfast was exactly the same every day, though lunches and dinners were fine. A wider selection of fruit, sides, and kids’ meals would have been appreciated, as well as more high chairs. One morning I asked several staff members (including managers) for some grapes for my daughter—none of them understood such a basic word in English and simply ignored me. Instead, they sat at a table eating alongside paying guests, which is absolutely unacceptable in hospitality. Management attitude overall was very poor, and reception staff seemed constantly annoyed.
Families with children are accommodated in the newer building, which is much farther from the sea. They call it an “upgrade,” but it really isn’t—just an extra room, which doesn’t make a difference if you have a baby. We arrived at 1 a.m. and had requested baby cots in advance. The rooms weren’t ready, and we had to wait another 30 minutes. Walking back and forth from the beach to this building every day was exhausting.
The sea itself was clean, and there were plenty of sunbeds. However, the beach is not child-friendly—rocky, with a steep entrance into the sea, and large waves every afternoon.
Rooms were clean only on the first day. Our sheets were never changed, even after our child accidentally wet them. The bathroom and toilet were not cleaned either. Fresh water was replenished daily, but the minibar was stocked only on the first day. Towels were replaced daily. Housekeepers repeatedly entered the room despite the “Do Not Disturb” sign, waking up my child from her nap every single time.
At the terrace bar, the waiter was rude. My husband wanted to bring a drink to the room while our child was asleep, but the waiter refused to serve him unless he drank it at the bar. Hardly what I’d call “ultra all-inclusive.”
The kids’ animators didn’t engage with children at all—not even a smile. There should really be an indoor play area for kids.
Final note: Management seriously needs to be replaced.
Maid Begagić
We have just finished our stay at the hotel, and I can honestly say only the best things about this resort and the wonderful people who work there. The hotel's location is excellent, the food is always varied and very tasty, and the infrastructure is well-maintained and full of various amenities.
What I would especially like to highlight are the animation programs, both for children and adults. Everything is so well organized that you simply have no need to leave the resort at all, 24/7.
A special thanks goes to the very kind and professional staff. I wholeheartedly recommend visiting this fantastic hotel, which in my opinion deserves a 10/10.
Ayça
We stayed at this hotel for 6 nights with our family. Let me start with the positive aspects. The open buffet system was good; the food was both varied and generally tasty. While it’s not a luxurious culinary experience, it certainly wasn’t bad. The fact that alcohol was available 24/7 was also a nice touch. Special thanks to Mr. Barış at the lobby bar—he was attentive and presentable. The atmosphere at the terrace bar was also very pleasant, with a great view and ambiance.
The sea was quite wavy, but there were enough sunbeds, so it may still be a good choice for those who enjoy this type of sea. However, the water gets deep very quickly. The pool area was always crowded. On the plus side, the water slides were fun—not just for kids, but also suitable for adults.
Unfortunately, we experienced several serious issues. While foreign guests were not warned, we were addressed quite harshly and rudely by a staff member, Mr. Ufuk, apparently just because we were Turkish. This was extremely uncomfortable. Statements like “I know what I’m doing, don’t interfere!” were disrespectful and inappropriate.
The hotel completely failed in terms of room cleanliness. Even though we turned on the “room cleaning” light, housekeeping staff entered the room multiple times without knocking. They turned off the light and left without cleaning—something we noticed because we were inside. In our room for three people, towels were consistently provided for only two. There were no hand or foot towels, and despite multiple requests, nothing changed. During our entire stay, our room was never properly cleaned. The so-called cleaning was superficial at best, and far from meeting basic hygiene standards expected in a holiday resort. Worse yet, we experienced multiple incidents of staff entering the room without knocking, completely disregarding our privacy.
Additionally, the general attitude and appearance of the staff were far from what one would expect at a five-star hotel. From their attire to the way they addressed guests using terms like “bro” or “sis,” the overall professionalism was lacking. As long as the hotel continues with such low-quality staff, it will struggle to deliver the experience of a true five-star hotel.
Lastly, the Wi-Fi was not free, which is a disappointing and unnecessary restriction for a hotel in this category.
Overall, while there are some positive aspects, the hotel seriously needs improvement in hygiene, staff quality, and customer service. In its current state, it is unlikely to meet the expectations of guests looking for a true five-star experience.
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