Supreme Hotel Marmaris

Keith Marsh

Awful hotel with horrible reception staff, one of them assaulted my friend for just trying to get some water at the bar. The hotel has no atmosphere, and the manager was also horrible and did nothing about the above but just laughed. LGBT travellers should never stay here. Food was mainly cold, cheap chicken nuggets, no Efes and you have to go down to the basement if you need to use the toilet as none on floor where the pool/bar is. Sunbeds were cheap and uncomfortable with a metal bar sticking in you. English are made to feel most unwelcome and I suggest you don't stay here under any circumstances. If you are thinking of booking here, I promise you will regret it. It's only saving grace was the young bar staff who did try to be jolly and helpful.

Alicia Overfield

Came out for a short four days. Checked in late and dark, couldn't really See what was going on. The next day, Monday started to see the disappointment. "All- Inclusive " Our room was dated and in dis repairs "Broken" The shower cubicle only had on sliding door .. when having a shower water whent out onto the bathroom floor. Extra towles to mop up water. The step into the bathroom was loose, definitely trip hazard. The main light in the room didn't work Only side light by TV & door working The toilet rool holder was broken. Sharp metal stub sticking out. There is no hot water in the shower for 3 days Only last night /day hot water after Complaining to receptionist. If you have mobility problems as in walking This is not for you . Differences in levels and the steps are steep. Going down to the bar area and pool Bar.. if you want to drink the local alcohol Any branded alcohol and cocktails need to be paid for. Restaurant . Food can be hit and miss depending on what the chef is given in the food order. If you have any dietary requirements It's hard to translate .. food allergies The chef does try his best to accommodate you and the head barman The server are young teenagers, and they are just following orders but extremely helpful. Pool area Small pool . Needs updating same as sun roof area above the bar House keeping Our rooms clean daily But you notice that rubbish and left out food trays dont get picked up and cleaned I complained 3 days about rubbish on sun deck. Never saw a management untill last day when checking out. Very rude attitude Spa / Gym dont work stopped two years ago. After every day complained, some of our rooms were fixed or repaired Positive The location was 10 minutes flat walk to beach. & shopping area 2 local supermarkets within 5 minutes of hotel The agents Martin to book travel day trips or experiences, he was good with local knowledge. We made it our holiday and what we needed from it. I would come back to Turkey , in a resort or better class of hotel.

Kaye Dixon

Staff lovely cant do enough for you allways there to help make sure your OK rooms cleaned every day fresh towels.food is poor for the English they cater for the Turkish and German but if you ask the chefs there Happy to make you a little something different sometimes it was the Turkish holidays so was very busy with the Turkish witch made it a bit uncomfortable as they were so rude making you feel Intimidated.

Ahmed Hassan

We were travelling with an elderly lady an required a room on the bottom floor(as the building they gave us rooms in didn't have a lift). We arrived late so for the first night she had to walk up 4 flights of stairs to the top floor, however, on the next day, a lady who speaks good English had sorted this issue and gave us a room on the bottom floor, however it would have been good if they could have helped us before we arrived(we tried to contact them and On The Beach multiple times with no help). The staff did however offer us use of the safe and AC for free to make up for this. The rooms themselves were very clean, and were cleaned well daily. However, one of our rooms had an issue where the AC was spitting some water out, so we had to move the beds away from the AC in that room. The balconies on the top floor rooms had a very nice view of the mountains. Some locks on bathrooms would get stuck which was very irritating. The top floor hallway stunk of pee on the last day, which was a shame, as the hotel was very clean during the rest of our stay. The food in the all inclusive was hit and miss. Half the time it was average and the other half it was quite bad. It seems the food was catered to the majority british tourists who visit the hotel, however, a more authentic Turkish cousine would have been nice. I can't fault the staff at all. They were extremely friendly and would always be willing to help us with any issues and ordering taxis. The staff save this review from going down a star. The hamam and sauna were not available, however as you have to pay for these, it is not a major issue, and we could go to one outside the hotel. The gym was not available for use. The outside area of the hotel was very nice and the pool was nice too. Location was also ideal. Overall, if they improved the food and issues around AC and locks, as well as the smell on the last day, I would be able to give them a higher review. The staff bring the rating up. The hotel is absolutely fine for a 3 star hotel and I would come again, just not with all-inclusive.

Alison Wignall

The staff here in the day cannot do enough to help you. All the staff in the bars are young but they speak little English but will help you with everything they are very nice especially Mehmet. Nas at the reception speaks a bit of English along with other languages and will help you as much as she can. The rooms are not as advertised but the room service in regards to cleaning is brilliant although they dont always guve enough towels or bedding. The food is not as good as I thought it would be there is mostly chicken rice and salad most days but some of the dishes were really nice. The sauna is not working and neother are the turkish baths or gym so dont expect to use this!