Palo Santo
I went there with my boyfriend for 4 days. We had so much fun. The hotel is very nice, it might be one of the best in the neighborhood! However, we paid an extra for a view on the sea, which we had but nothing compared to the photos on booking ( see in the pictures), and there was nothing closer to the sea, so I Think this is the best view on the sea you can get…The food was good but a little bit the same every night, not so savory but it was okay for the price and for 4 days. Some shops and beaches are accessible by foot. Be careful if you don’t rent a car like us, on Sunday mornings there are no buses to get to the airport, so be prepared to pay 170€ to the airport as it is very very far (85km).. Finally, the hotel was nice, we had fun and the weather was great!
Eamonn Doherty
I will start with the good things, the hotel is in a nice location ( a bit far from the airport), very clean, room was nice, modern and close to shops and restaurants and the beach. The pool area and roof terrace were very nice👍🏻. So yeah, I liked this hotel.
Bad points,
other than the receptionist and the housekeepers who were friendly, no other member of staff spoke to us, said anything, or smiled for the first 4 days we were there. It didn't get much better. I thought It was very unusual for the catering staff to be so distant and unwelcoming. This includes the chefs who would barge buy with food. in my opinion This is not good practice🤨. Food was not too my liking, cold bland, and repetitive.
If you like non English speaking entertainers trying to sing in English, then this is for you 😁
Ruqayah Almansour
A truly lovely experience! The staff was incredibly kind and welcoming, and the kids' club was a great highlight for our little ones. It would be wonderful to see even more activities and a structured schedule for the kids in the future. We thoroughly enjoyed our stay—the food was delicious, the room was spacious, and the bed was huge and extremely comfortable. Looking forward to coming back!
Jon Kemp
This is an amazing hotel. This is our second visit, we travel a lot and rarely return to the same hotel, however this place is exceptional. It's exactly as described. The rooms are spacious airey and kept immaculate, the pool area is 5 star and beautiful. The restaurant always has a great mix on offer and drinks are included. The staff here are all lovely and respectful/helpful. The location is great, the Jandia area has the most beautiful beaches in all of the canaries. Special mention to Danny and his team, they do a great job entertaining young and old with a variety of exercise classes and children's entertainment.
Norbert Molnár
Overall a good hotel, but nothing special.
We arrived late and the restaurant was already closed, but they offered different cold dishes. The reception staff are very helpful and friendly.
The breakfast is plentiful, but there are so many people having breakfast at the same time that it is almost impossible to access the food.
People's behavior is disappointing. The plates are crammed full of food, more than half of which he doesn't eat, and not because it's not good.
Excessive food waste is outrageous.
I've never understood why you have to put everything on your plate, as if you can't eat small portions slowly and if you can't take any more, there's nothing left on your plate. Of course, this is not the hotel's fault, or is it...
The wait staff lacks professionalism and decorum.
Saying hello is not common.
When you ask something or make a request, forget the friendly answer.
At dinner, the food is almost cold.
All in all, an acceptable hotel, but nothing special. It's a shame, but a good manager could fix this quickly.
My Booking
