N K
Location was ok, we spent most of the day out at the beach. Staff were not pleasant but I think that's because fellow customers were equally unpleasant with drunkeness. There was just a negative vibe and we had to spend all our time elsewhere. Valuable item of clothing taken from the room. Pool was too cold to use so I would have been better off paying for an apartment elsewhere. My 4 year old had a great time but the first night he didn't sleep as he wasn't given a blanket. They begrudgingly gave us a blanket but I did not request anything else as they were so difficult. Beds were very hard and our room smelled mouldy, I left with a bad back. Some mystery charges were placed on my card by SMY that reception could not explain. Food was ok half the time, the other half you wouldn't feed your pet, a real gamble. Resteraunt staff are more like bouncers than helpful. It gets a star for the lovely yoga teacher Christiana, she tried her best and was from an external company. This place is ok if you want a base to go walking and swimming elsewhere but only if you get a very cheap rate. It's a shame as its so near to a beautiful beach and a beautiful sunrise they should change that horrid green fence, it felt like prison. I like the simple traditional Architecture but they really need to improve their external landscaping for safety and SMY need to support their staff who are I think trying their best.
Steffen Weber
The Smy Tahona is a beautiful resort. The food is good, and the selection of drinks is also good.
However, Nicholas, at the bar and sometimes in the restaurant, is very unfriendly and even aggressive at times.
If he doesn't want to work, he should quit. He is disrespectful to the guests. No hello, no thank you, no please—disrespectful.
He insults people in Spanish because he thinks they don't understand him.
After five stays at the hotel, we will not be returning because of him.
Making fun of disabled people is unacceptable—absolutely disrespectful!
Shame on you, Nicolas!
- - - - -
Update on the feedback:
I went to reception two times to clarify the issue, but no one contacted me. The Management had five days to respond—nothing happened.
What more can a guest do to be heard?
Therefore, this review was my last Optio for providing open feedback.
In conclusion, I simply hope you get what you deserve.
Tom Thompson
It's quite an old building, and it shows its age. There has been efforts to upgrade facilities, but the building is still showing its age. Rooms were excellent with everything you need. 2 televisions, fan in lounge and fan/light in bedroom plus charging points at bedside. The buffet breakfast was very good but we didn't have lunch or evening meals. Staff were attentive and knowledgeable. It was extremely good value for money, 'cheap as chips' is a good term to use. Only drawback is that mobility scooters are not permitted (and we needed it).
Sinead Hollingsworth
Wow what a place! and thats not in a positive way either!
Family of 4 staying for a week.
I'm far from "posh" and understand that this is only a 3 star hotel. Stayed in a few.
I honestly would not give this hotel even a 1 star. But unfortunately have to, to be able to post.
Arrived at 11.30am. Room had apparently just been cleaned.
Floor filthy.
Bugs on pillow.
Bogies wiped on wall in bedroom.
Bath does not drain when taking a shower.
Shower head fixing hanging off wall to the point when the shower was switched on it sprayed the whole bathroom. (Fixed at 9pm) after asking several times.
Bathroom cleanliness is DISGUSTING! Had to go buy cleaning products and try do my best in there.
Extra blankets were stained,hairs on,and stunk fusty.
When i took said blanket to show receptionist,the (food manager) aggressively snatched it out of my hand, muttering something.
Paint coming off the bottom of pool.
Local cats drinking from pool.
Have to pay for pizza at pool side.
The food is awful. Surely everyone knows how to cook abit of spaghetti, well not these guys. Hard and dry.
No kiddie options really. Just chips.
Chicken was still raw.(pink fleshy) But was fine apparently as reached 70 on the probe.
Potato wedges still raw.
Avoid poolside room if you have younger children, our wardrobe doors were vibrating with the beat. No exaggerating either.
When I tried to express my concerns regarding the room, i was told we are extremely rude people and basically nothing done about it.
ROLL ON HOME TIME!
laura samra
We arrived late on 23/8/25 check in was easy and the receptionist was very friendly. We had requested a ground floor room with a walk in shower for my parents and not only had our request been met but the other 2 rooms were also allocated ground floor so my parents would be able to come to other rooms. We were allocated room 109, 115 and 121. Some of the rooms could be doing with a little makeover but they were clean and comfortable. Rooms could do with A.C and if this was a payable extra we would have happily paid. Rooms were cleaned daily and cleaners were so friendly.
Pools were clean and pool area was cleaned daily. I was a little daunted by the token system but it actually works really well. Bar staff were all lovely and helpful.
We opted for all inclusive. The food was standard for all inclusive but if you are a fussy eater you might struggle a bit at dinner. Most of our party really enjoyed the food but my parents did struggle a little. We had budgeted for this though and ate out for dinner a few times as you do. Dinner has a different theme each night and most of us loved this.
A list of what's included at the bar for drinks and snacks would have been very helpful too. A big plus for us was that most of the soft drinks were zero (Fanta orange and lemon, Sprite and coke)
Entertainment wasn't really great, I was expecting some fun pool games and the usual entertainment you get abroad but there was nothing like this
The lady we had for our first week was really good with the younger kids but not many adult games going on.
We had different people the second week and they really didn't do much but be on their phone all day.
Some more adult games and entertainment would have went a long way
On a whole we really enjoyed our stay and if we had the option of air con we would 100% book again.
Location of the hotel was great, only a short walk to resort centre and beach
I did read a lot of negative reviews before going but please don't let that put you off. It's a 3 star hotel and for the price we paid we really couldn't complain.
We made some amazing memories and some great new friends.
My Booking
