Henri
I really wanted to like this hotel. The location is excellent (near the airport and beaches) and ideally, this would be a great spot for an all-inclusive holiday.
However, the rooms let this hotel down completely:
Maintenance:
The rooms are incredibly outdated and do not match the promotional photos. The shower was so dirty and the tub peeling so badly that we had to wear flip-flops to shower. There was a bad smell and signs of damp, likely because the ventilator was broken and clogged with dust. When we tried to open the hardwood shutters for fresh air, they were rusted stuck and a struggle to operate.
Comfort:
The curtains were old and not blackout, so the room was bright at sunrise. The beds were very hard. Also, while we needed 3 beds, the sofa bed was left with the sheets on top, but the bed itself was not made up for us.
Noise:
The walls are paper-thin. We could hear loud music from the pool bar and conversations of other guests on their balconies.
Health & Safety Concerns:
This was a major worry. There appeared to be only one fire alarm (which didn't look functional), and the one in the bedroom had been removed. There were no emergency exit signs. If the main door was blocked, the only exit would be a high balcony, which is dangerous especially since the shutters are nearly impossible to open.
The Positives:
• The staff were lovely and polite.
• The food was fine.
• Great location (10–15 mins from the airport) with local restaurants and a Dino supermarket nearby.
• Close to various beaches.
This hotel has potential given the pool, all-inclusive options, and location. However, until the rooms undergo an extreme makeover and safety standards are addressed, I cannot recommend it. I think you could get something similar in the area in better condition
N K
Location was ok, we spent most of the day out at the beach. Staff were not pleasant but I think that's because fellow customers were equally unpleasant with drunkeness. There was just a negative vibe and we had to spend all our time elsewhere. Valuable item of clothing taken from the room. Pool was too cold to use so I would have been better off paying for an apartment elsewhere. My 4 year old had a great time but the first night he didn't sleep as he wasn't given a blanket. They begrudgingly gave us a blanket but I did not request anything else as they were so difficult. Beds were very hard and our room smelled mouldy, I left with a bad back. Some mystery charges were placed on my card by SMY that reception could not explain. Food was ok half the time, the other half you wouldn't feed your pet, a real gamble. Resteraunt staff are more like bouncers than helpful. It gets a star for the lovely yoga teacher Christiana, she tried her best and was from an external company. This place is ok if you want a base to go walking and swimming elsewhere but only if you get a very cheap rate. It's a shame as its so near to a beautiful beach and a beautiful sunrise they should change that horrid green fence, it felt like prison. I like the simple traditional Architecture but they really need to improve their external landscaping for safety and SMY need to support their staff who are I think trying their best.
Lora
My heart was stolen here.
It was such a lovely holiday and I am so grateful to everyone in this hotel for making it so enjoyable. Before booking a room, I read the reviews, sometimes coming across the complaints. When arriving, I was ready for anything. But... I found a paradise, beautiful colours, beautiful smiles, feeling welcomed, fantastic views, delicious food. The only problem was with leaving the hotel. It was so hard to leave and my eyes were full of tears. My heart remained there so I hope to come back. Thanks a lot.
Tom Thompson
It's quite an old building, and it shows its age. There has been efforts to upgrade facilities, but the building is still showing its age. Rooms were excellent with everything you need. 2 televisions, fan in lounge and fan/light in bedroom plus charging points at bedside. The buffet breakfast was very good but we didn't have lunch or evening meals. Staff were attentive and knowledgeable. It was extremely good value for money, 'cheap as chips' is a good term to use. Only drawback is that mobility scooters are not permitted (and we needed it).
Steffen Weber
The Smy Tahona is a beautiful resort. The food is good, and the selection of drinks is also good.
However, Nicholas, at the bar and sometimes in the restaurant, is very unfriendly and even aggressive at times.
If he doesn't want to work, he should quit. He is disrespectful to the guests. No hello, no thank you, no please—disrespectful.
He insults people in Spanish because he thinks they don't understand him.
After five stays at the hotel, we will not be returning because of him.
Making fun of disabled people is unacceptable—absolutely disrespectful!
Shame on you, Nicolas!
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Update on the feedback:
I went to reception two times to clarify the issue, but no one contacted me. The Management had five days to respond—nothing happened.
What more can a guest do to be heard?
Therefore, this review was my last Optio for providing open feedback.
In conclusion, I simply hope you get what you deserve.
My Booking
