Tom Thompson
It's quite an old building, and it shows its age. There has been efforts to upgrade facilities, but the building is still showing its age. Rooms were excellent with everything you need. 2 televisions, fan in lounge and fan/light in bedroom plus charging points at bedside. The buffet breakfast was very good but we didn't have lunch or evening meals. Staff were attentive and knowledgeable. It was extremely good value for money, 'cheap as chips' is a good term to use. Only drawback is that mobility scooters are not permitted (and we needed it).
Shannon Collins
Extremely disappointed — robbed by housekeeping staff
I’ve stayed at this hotel four times and always loved it, but this visit has completely changed my opinion. During our stay, two items of clothing and 50 euros were taken from our room, and it was clear the housekeeping staff were responsible, as no one else had access. They had gone through my personal belongings and taken them from my wardrobe and travel bag packed away ontop of the safe. I had worn these 2 items of clothing already this holiday and was taken in the space of 2 days.
We reported it immediately, but the hotel’s response was unhelpful and dismissive. There was no sense of urgency or accountability, and we were left feeling completely let down.
You don’t go on holiday to be robbed by the very people meant to look after your room. It’s such a shame, because we used to really enjoy coming here — but after this experience, we will never return.
I hope management takes this seriously and improves their security and staff oversight, because no guest should have to experience this.
Sandra Maria
I invited on the holiday a person who became drunk and violent. This was unexpected and scary for me as I was also with my 9 year old autistic son. I was hesitant but I asked reception at 4 am to be moved because I could not bare it anymore. My son couldn't be at peace either. The way the security man and the director responded was immediate and efficient. I was moved to another room temporarily for the night and then I was back in our room when the other guest was removed from the premises. The staff at the bar Ivis, her husband Leicer, Mario, Iona and Antonio, even the bar manager Alejandro was the loveliest person to talk to. I felt supported and not alone for the rest of the week. I also want to thank Rosa at the restaurant for allowing my autistic son to take food out from the buffet when he didn't want to go in. The chef Juan (Cuban ex professor) was also very kind and friendly, made sure to let me know what was going to be on the menu so I could plan. There was a cleaning lady who went above and beyond, not only cleaning but also supporting me emotionally when she saw me cry. Her name is Liliana, I feel she deserves a raise. I haven't met such an honest and loving woman who made me feel at home. Everyone was so amazing I left tips for all of them.
Matt Stevens J
We are just coming to the end of our holiday and we loved it. This is a budget hotel, however there are many perks. The location is perfect with lots of shops and a lovely area. There isn't a great deal of choice of food, however the food that is available is beautiful, especially the breakfast. The rooms do need an update, however they are comfortable and clean, also how long do you actually spend in your rooms on holiday?...
If your looking for a cheaper holiday this ticks all the boxes.
jack richards
Great location 5 minutes walk from loads of shops and bars. All inclusive drinks were nice and easy to get served. Entertainment was good on evenings. Different cuisine every night (Mexican, Spanish, Italian, Chinese) and lots of food options so you'll find something you will enjoy.
Staff were all great, friendly and helpful, and the cleaners did an excellent job every day
Rooms were absolutely fine in our opinion, comfy beds and a nice lounge area
Only downside was the sports bar. The bar was open with lots of different sports showing, but you had to get drinks from outside and take them into the sports bar.
My Booking
