Yao Cheng
Situated in natural to ‘wild’ surroundings, the hotel is beautiful. The staff work tirelessly to ensure you feel cared for. The food was great and varied throughout our stay. The diving center is right on the beach, and one of the pools is heated.
The only downside was the room, which, while spacious, felt a bit too old.
Dragan Radosavljevic
Today is my second day. First time in this resort. In a nutshell:
Food is 5+, diverse, and good quality. Whatever you wish for, name it, it is there.
Rooms are spacious. However, need better maintenance to keep the title of 5 star resort. The room doesn't come with an iron/ironing board.
Spa-though advertised on booking, there is no spa in this hotel. There is a sister-hotel in the same complex. I find it hustle. I wanted to be pampered and to have everything in one place.
Staff - the weakest point. GM should be aware of who is in the front desk. Yesterday, I had a feeling that I was summoned to the court. Today, I had a feeling that the receptionist in front of me was a member of the shooting squad. Not a bit friendly nor welcoming.
I live in Egypt and got to know the warmth of locals everywhere I went.
People will forget some minor technical problems if treated with respect. People come back for the great service, great people.
Will I come back? No. There are a plenty 3 star resorts like this, some of which with better manpower.
R
Plus Points -
Amazing Hotel.
Fantastic Staff.
Food & Drinks Where Good.
Room Service Was The Best Ever Received
Pools Where Great.
Exclusive Restaurants Amazing.
Kept Really Clean All Around.
Well Worth The Money.
Cons -
* (Out Of Hotels Control)
Rude mostly not all other EU Customers mainly far Eastern Europe Czech, German, Polish with no basic etiquette or manners. Towards others and to staff.
* Lady (Red Hair) Who Booked Exclusive Restaurants was German and very rude, unless you was German.
These 2 cons didn’t fully ruin my stay and not in full control of hotel.
Vasyl Kovrigin
Very nice hotel with beautiful territory and spacious and clean rooms. 6 free a la carte restaurants and one for extra charge (highly recommended to visit). Beautiful coral reef with thousands of fish. Own diving centre.
Shelley Smith
The biggest compliment has to go to the staff of this hotel. They work tirelessly and can’t do enough for you. Their work ethic is something they should be proud of and I always felt the staff went above and beyond of anywhere I have visited previously. They had the most happy, friendly disposition, ALL OF THE TIME! That takes some doing when you work in customer service.
The hotel was immaculate inside and out. Beautiful gardens and pathways around the pools and accommodation.
The dining rooms were spacious and although busy, not over crowded and the food was hot with a good variety of choices.
I found the booking system for the A La carte restaurants cumbersome and didn’t like the idea of having to order the meal at the point of booking so we didn’t bother.
We did eat at the Brazilian Restaurant - Picanha, on the beach front though and it was amazing.
Alcoholic drinks were reasonable (white wine and G&T were firm favourites). I would not the rate cocktails though.
Pool areas were clean and plenty of room and no rush to get a sunbed in the morning. Plenty of umbrellas for shade too.
Lots of activities in the day to join in if you wanted to, and the evening entertainment was your usual shows, singers and quizzes in the main area with a more chilled vibe on the outdoor patio area.
Something to be aware of is that the hotel is positioned on a hill/slope. Tui had no accessibility information for this hotel in the app at the point of booking so my 80 year old mum, who has difficulty walking up steps and hills found this very difficult.
Fortunately, we were approached on the second morning by the general manager, Aladin, and after mentioning the situation, he immediately upgraded us at no extra charge all to enable us to use the diamond restaurant for breakfast and dinner so mum didn’t need to go up and down the length of the property at meal times. This was very much appreciated and a great example of excellent customer service.
Overall, a lovely hotel, made even better by the staff who take every opportunity to give you the best service for an enjoyable holiday.