Noah S.
Positives:
- The hotel building, with the exterior gardens and pool area is stunning. Some might find it a bit old-fashioned, but I think this only adds to its charm, given its historical character.
- The room was comfortable and quiet, with an incredible view of the sea, especially at sunset.
- Excellent breakfast as well as a good selection of restaurants and bars
- The staff were very friendly and even upgraded our room which was a very nice gesture
Negatives:
The only downside isn’t related to the hotel itself but rather its location. The resort is the only beautiful spot in a “town” that’s otherwise filled with ugly, low-end hotels and shops, and overrun with German tourists of the same type.
In conclusion, I highly recommend this hotel, provided you plan to stay within the resort or don’t mind traveling to other parts of Mallorca for sightseeing.
Harold Koeneman
We haven been coming here for the last 15 years with a group of 14 to 16 men to play an internal tennis tournament, in the Tennis Academy Mallorca, 10 minutes walk from the hotel. This hotel is fabulous. The main asset is the personnel. Over the years they have become friends. The breakfast is spectacular and the rooms fully equipped, clean and very comfortable. The view from the terraces is breathtaking. We can warmly recommend the hotel!
Gabriel Heredia
I recently stayed at Secrets Mallorca Villamil Resort & Spa, a Hyatt property, with my wife, and while the service and food were top-notch, several areas require attention.
The staff were outstanding, going above and beyond to make our stay comfortable. From the moment we arrived, their attentiveness and professionalism stood out. The food, too, was fantastic, with high-quality dishes served consistently throughout our stay. However, the overall condition of the hotel detracted from these positives.
The hotel itself is in desperate need of renovation. The rooms and common areas felt old, dated, and lacked the modern, fresh feel expected of a property under the Hyatt brand. A musty smell permeated many parts of the hotel, which gave the impression that it hasn’t been updated or maintained as well as it should be. While we appreciated the service, the aging infrastructure made it difficult to fully enjoy the experience.
Additionally, one major surprise was the demographic of the guests. The majority were retirees, primarily from Germany and Nordic countries, making up about 80% of the guest population. This isn’t something that’s mentioned on the hotel’s website or booking pages, and it would have been useful to know in advance. The activities and entertainment were clearly tailored to this older demographic, which didn’t align with our expectations or preferences. While it’s great for those looking for a calm, retiree-oriented vacation, it’s important for the hotel to be transparent about the type of guest experience it offers.
Furthermore, the gym and spa facilities were disappointing. The gym was small, lacked adequate equipment, and was unbearably hot due to the absence of air conditioning. For a resort of this caliber, this was unexpected and made it challenging to use the facilities comfortably.
The nightly entertainment also fell below the standards one would expect from a 5-star hotel. The shows didn’t align with the quality typically associated with the Hyatt brand, and unfortunately, our room was located on the same floor as the entertainment. The noise levels were very disruptive, and it was difficult to relax or watch TV while the shows were going on. While we were able to escape to the balcony to get some peace, this was an inconvenience that could have been avoided with better sound insulation and room design. A renovation and update to the room’s décor and insulation are desperately needed to improve the guest experience.
In summary, while the service and dining were exceptional, the aging condition of the hotel, limited gym facilities, and lack of transparency about the guest demographic should be addressed. This was not the 5-star experience we expected from a Hyatt property, and we hope the necessary updates and improvements are made to align the hotel with the high standards of the brand.
Marc Hekster
Visited Secrets Villamil Hotel and Spa in Paguera Mallorca with my family in the month of August 24. This is a quality experience from beginning to end. The staff are delighted to help on arrival and this attitude prevailed throughout our visit. The rooms are spotlessly clean, spacious…yes bring it on!! Meals are high quality, both buffet and a la carte. Lying by the pool sipping on cocktails overlooking the most stunning views of the bay! Yes, this is the stuff that relaxation holidays are made of. The hotel management and reception outdo themselves. In summary, a highly recommended resort and hotel. Not to be missed. Thank you Secrets Villamil ❤️
Abhinandan Sharma
The hotel is certainly overpriced for what it offers. Technically a 5 star hotel but realistically it's like a 3 star hotel. Rooms are ok, nothing fancy. The breakfast cafe was overcrowded. Service is not so good, unless you're a preferred club member, nobody would really bother to care about you.
We had lunch at the pool cafe(the Mediterranean one) and this was probably the worst lunch experience I've had ever. The server (named Jesús) was insanely rude, when we asked about a certain item, he just looked at us annoyed and said "do you want to order or not?"
Room service is difficult to order. Nobody picked up when we dialed the mentioned number. We called the reception and they asked the kitchen to call us back.
For some reason, this resort where people mainly come to relax, decides to start the cleaning with a loud leaf blower at 7:30 or 8am. So if you're thinking of sleeping in a bit, forget about it. And in the evening piano bar loud music doesn't stop before 10:30-11pm. The balcony windows are not sound proof.
The pool opens at 10am and closes at 6pm. What a joke! You can only take a relaxing swim in the scorching hot sun. Forget about enjoying the pool in the nice calm evenings.
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