Diana Ulinici
everything is much more beautiful in pictures than in reality. I did not enjoy my stay here. When we arrived at the hotel (around 9pm and with a baby) we were impatiently waiting to receive the room key because we wanted to put the baby to bed, but the gentleman at the reception was waiting for money (€50) to upgrade the room, he seeing that we don't want to do this update and he gave us the key in the end. There is no internet, only if you pay for it! or you can buy your Vodafone cards from a shop in the hotel, that's what we did. Employees had bad jokes and hit on women. the terrace is full of crows and you can't eat outside at all because they steal the food, it's very disturbing. The water in the pool is excessively cold because there is more shade on the pool than sun and we couldn't swim in the pool, especially me and the baby..
every morning many sunbeds were already reserved by people even though it is clearly written on the posters that they are not reserved. but "for a small price" as the employees say, they reserve it for you.
assia salhi
Upon arrival, we were quickly assisted and received our hotel room promptly. The first impression of the lobby was fine, but when we entered our room, we were disappointed. The room was very old, and the shower didn't work optimally. However, the hotel staff was friendly, which was a plus.
The food was terrible and monotonous; we had almost the same thing every day, and it was tasteless. Fortunately, there were some lovely servers, like Ahmed, who was always cheerful, and the guy at the drinks station was also a star. The beach was nice, but the pool was dirty and really needed cleaning. The fresh juice bar was a highlight, with super friendly guys like Osama, Otman and Muhammed, with whom I had a great time.
The animation team was friendly, but the beach vendors were really annoying; they talked a lot, and you just don't want that on vacation. Overall, it was a mixed experience.
Daisy O'Carroll
Worst hotel I’ve ever stayed in. We stayed in a sea view room but it was more like a pool view room. We were supposed to stay there for 9 nights but we actually ended up leaving 2 days earlier. When we went to check out at reception the receptionist went into a discussion/ argument with us about why we were leaving also.
The room was old and dirty, cleaner only cleaned the room 2 times in a week period, we had to request toilet roll and fresh towels almost every day.
We had mould in the shower, no cold water only lukewarm, toilet didn’t flush properly either. Hair dryer also not working at all.
Light switches also damaged and not working properly, air conditioning doesn’t change tempo or temperature, blows dust out as it hasn’t been cleaned since it was installed most likely, we and my partner both got really sick from the air conditioning and had to go to the pharmacy to get medicine.
There were no toiletries in the shower and the shower wouldn’t drain fast enough either.
The cleaner kept coming to our room knocking on the door and just walking in at random days of the day, didn’t speak English. You cannot lock the hotel door from inside so we had to put a chair against the door to stop the cleaner from coming in.
Beds by the cleaner were not made properly, we had to remake them ourselves. Bed sheets filthy with stains all over them. Pillows hard and mattress old and disgusting. Floor also wasn’t cleaned at all.
Couldn’t get any rest here, they played loud music at random times throughout the day and night.
The food was also terrible, we ate the same thing each day and we actually lost a bit of weight there. Plates, glasses, cutlery also dirty and most of the time you have to wait on these things to be cleaned. The staff in the buffet area are quickly taking away your glasses and plates even when you’re not fully finished.
You also need to pay for wifi in your room which is 20 euro for 7 days, when we got there they “didn’t have a 7 day pass available” so we could only buy a 3 day pass and the WiFi then only works on 1 persons phone then. WiFi in the lobby also pretty slow.
The people from the hotel were really annoying when you were at the beach. Asking if you want tours and then quoting 100 euro for 2 people for snorkelling at one of the islands. We went outside the hotel and to a small street on the right side where we got the same tour for 15 euro per person.. the tours from this hotel are a big scam so don’t book with them, go outside the hotel!!!!
Be careful at the beach directly outside the hotel, there’s big rocks there and loads of sea urchins, there’s no signs or anything to say that. I would recommend going to the beach from the Empire hotel which is a 2 min walk.
The worker who was serving drinks was normally friendly but he refused to give my partner 2 drinks (one for me, one for my partner) because there was only 2 glasses left and there was a young lady standing behind my partner, the worker kept pointing at the girl, and not wanting to give the drinks to my partner. Eventually he gave them when my partner asked him what exactly was the problem..
On our last night (before we left early) at about 22:15 we were both sleeping as we had to leave early the next day. We were woken up by hard door knocks, someone standing outside our room with a piece of cake shouting “cake, cake”. My partner wasn’t wearing clothes and had to run to the door to hold it closed as they were just trying to open it and come in even when we said no.
The people outside of the hotel also are really annoying and try to rip you off so make sure you shop around before committing to anything with these people.
Even after this there are so many other small things, I really don’t understand where they got the 4 stars from.
Andreea Gabriela
Most of the rooms are old, not the best looking, smell funny and/or have something not working. I recommend taking the sea view rooms if you're going there, the rooms are nicer and have been renovated at some point. Food is OK, just not many options and sometimes it takes a long time for the trays to be refilled. The employees are super nice and friendly, they take extra care of the guests. The beach is really nice, but the one right in front of the hotel has very shallow water and coral reef, so I'd recommend walking 2 extra minutes to the beach of the sister hotel. The water there is clean and really good for swimming or a bit of snorkeling.
Claudio Capo
We booked this hotel as an all inclusive package. My mistake not to check the hotel upfront before booking.
I will start with the good things. Staff is very helpful, no bad things to say. The swimming pool is very nice and the umbrellas at the beach area as well.
That's about it.
Here comes the story.
When entering the lobby, my mood dropped to zero. If this is a 4 star hotel, then what is Hilton?
The reception was a place decorated with very dusty Christmas balls. I wander why nobody is seeing all the dust?
We got a very old key handed over. Made me think not so positive about the room. And so it was. We could hardly open our door. Had to push and pull to make our key turn in the lock.
The room was on the top floor. All in the middle of debris. No soap in the dispensers.
We arrived at 5am in the morning and cleaning service was banging the door at 9am. Weird service not to be aware of us arriving this early. No hanger was available to give notice to the cleaning staff.
Wifi is a laugh. Only available within 5m range of the reception. You can by Wifi everywhere (insane for a 4 star hotel) for 20$ for 6 days. But they don't tell you there is no wifi available. They make you spend the money first. So, no wifi available at all. Buy a SIM at the airport or an eSIM. You are better off.
The hotel has all small independent services trying to sell their stuff. It's pretty annoying having these people coming and ask for things to buy multiple times every single day. It's an all-in! I don't want to be bothered.
It's a no go for me as a recommendation.
My Booking
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