Mazhar M
We had an absolutely fantastic experience at this hotel! The location is stunning, offering a perfect blend of tranquility and beauty. We opted for the half-board package, and we must say, both the dinner and breakfast exceeded our expectations. The variety, quality, and taste of the food left us speechless – it was simply outstanding!
This place is ideal for a family getaway. The atmosphere is welcoming and peaceful, making it perfect for spending quality time together. The pool and beach facilities are excellent, providing endless fun and relaxation for everyone.
Overall, it was a memorable stay, and we thoroughly enjoyed every moment. Highly recommended for anyone looking for a perfect family-friendly vacation spot!
Indy Editions
Where do I begin? I stay at hotels ALL OVER THE WORLD. This was far the most expensive, rude and annoying hotel I have ever stayed. It's almost like they price gouge you for a joke.. too see how bad they can. A coffee in Canadian is almost $20 dollars. A regular coffee. There was trash in my room:( I called room service a few times and nothing. Phone would not work? Not sure. Unless you walk.. GOOD LUCK. Traffic is the worst I have ever ever seen. I came back one week day and it was not even rush hour and sat for 2 hours crawling. I asked the concierge for help on something and they were dismissive. I was also treated by a front desk worked as less of a customer cause I didn't want to spend a lot of money on something. I get it Dubai is soooo rich. They are cause they take advantage of the tourists! I won't be back. Oh and lets not forget the AC in the hotel doesn't work. I also followed up with the number and email on another complaint here and they didn't care. Standard response to make it look like they do. Just go somewhere else... so much more to offer in this vast city than this horrible hotel.
Miquel Garcia
I have traveled to Dubai 5 times, and out of all those trips, this has been my worst hotel experience. When we booked 6 months in advance online, we requested 2 rooms and emphasized if they could be placed together or at least on the same floor. Upon arrival, we found out they were on floors 9 levels apart. The receptionist did not bother to explain the breakfast times, nor did he explain anything about the hotel, which is something I've always experienced at other hotels I've visited. He didn't tell us about the restaurants in the hotel, their hours, or provide any explanations about the pool and spa. The guy who escorted us to our rooms only explained, and very quickly at that, while we were in the elevator, what was on the different floors of the hotel. The breakfast becomes very repetitive if you stay for an extended period; they don't change the dishes much, and the service from the waiters is terrible. We spent 45 minutes asking different waiters for a cappuccino, and they never brought it; in the end, we left without having it. At the Godiva bar, it was more of the same; the night staff saw us sit down and took 35 minutes to come take our order while we watched them serve tables that had arrived later. The staff rarely smiles; it wouldn't cost them anything to be friendlier. The best part of the hotel is the rooms and cleanliness. I must highlight Jaffar who was attentive and very kind with everything we needed in the room. The facilities like the pool and beach are very good and spacious; it's a shame the pool water isn't a bit warmer since it's in the shade most of the day. To cap off our stay, they tried to charge us for drinks at the hotel bar that weren't ours. The prices for food and cocktails by the pool are exorbitant for the quality served. The hotel itself is very good, but I would change all the staff.
Ahmad Shahid
extend a huge thank you to Svetlana for providing exceptional service during my stay! Her warm hospitality and attention to detail made a significant difference in making my stay truly special.
The hotel itself is a masterpiece, especially during the holiday season. The Christmas decorations are nothing short of magical – the twinkling lights, the majestic Christmas trees, and the elegant garlands all come together to create a festive atmosphere that's simply enchanting.
Staying here felt like stepping into a winter wonderland, and i grateful for the experience. 5/5 stars!"
Z A
Highly highly recommend! Fantastic service and they are so thoughtful when it comes to kids with cute teddy bears offered to our kids and kids slippers in the room. We had the junior suite and were totally delighted by the quality of the service. Fantastic location for the hustle and bustle of JBR. We will definitely be returning.
My Booking
