Andaz Dubai The Palm

Abdullah YK

Quite disappointing, rooms are small, Location not as expected you have to walk to the beach and it is not a private one! The hotel itself is amongst 2 residential buildings and you need to walk a communal garden to reach the beach, and if you want to go out the hotel for a walk you have to use the car road, be careful with that !! lobby is mediocre at best, no wonder when you book online it is a non refundable and non amendable, I tried to shorten my stay to 1 night instead of three and they didn’t accept it. محبط ومايستاهل سعره.

Ruqayyah Yasin

What an exceptional stay! The food, cleanliness of the rooms, the location… and the list goes on. I haven’t had a great 5-star hotel experience like this in a long time, as most 5-stars nowadays seem more like 4-stars. This will always be my go-to hotel in Dubai. Please keep it up!

Mohammad Dally

I will start from my first day and see how my experience will be on check out day. I paid for sea view but I got more like a parking view, the operator said that’s because we are not a first line hotel, that should be clear before booking, and I didn’t know you have options with balconies and without, suggesting to pay more and take one with balcony. Service is very slow I am now writing and asked for a dental kit since almost 30mnts but nothing came so far after 2 calls. Let’s see how the coming 2 days will be. Oh and we wanted to take a nap after a long flight but woke up like crazy on a fire alarm we rushed out but no one was there but us. My second day update : Service is slow , they clean the room and see there is no tissue and dental kits are empty but they never replaces it unless we call. Anyways they always reply with that we are fully busy so losing one guest doesn’t really matter. I guess they are the worse in service across Palm hotels.

Niroo Sudha

Currently at Andaz and loving the stay. We are a family with 2 kids and the hospitality has been brilliant. We were given a lovely room with all the kitchen amenities, this has really helped us so that we can wash and dry the clothes. Hafeez was really lovely to welcome us and offered sweats to welcome us and was very warm and welcoming. The restaurant staff are really lovely. Special mention to Priya restaurant staff, Bilal who was serving at the chaat corner, Sajith the chef who was very friendly and ensured our stay has been comfortable and the Chef from UK sorry didn’t catch the name. Overall most at the restaurant were really nice and looked out for everyone. The room cleaning has been excellent as it’s kept spotless. The guys at the entrance always with a smile. The food has been flavourful. Less variety but there is always something we could find to eat. They are more into quality than quantity. The only negative if I have to pick something is that the pool is a bit far from our room and we have to go through the restaurant which isn’t ideal. It would be good to get an entrance to the rooms in the hotel through the outside. Overall would surely recommend.

Monaco Auction

The hotel was much better when I stayed there two years ago. I staid with Andaz last summer and one more time in January 2025, . It seems the management has changed since the quality of the service during the past two years significantly dropped down. . I was very excited to return to the hotel , but I ended up with mixed feelings about my stay. I'm not sure who the main manager is now, but the service no longer reflects the standards of a Category 5 hotel . Not sure I would pick this hotel in the future. Hyatt needs to select better managers for their 5-star properties. I'm sure they can do better.