Annie G
We had a wonderful stay at the Andaz. Firstly, the food is incredible. We stayed half board and you can choose whether you have lunch or dinner, which is really handy. You also get unlimited soft drinks free with meals. Every meal time there was so much on offer and all so fresh and cooked to a high standard. The service was also brilliant; the staff go above and beyond to ensure you have a good stay. The rooftop pool is really chilled with nice vibes and lastly the location is great with the palm on your doorstep and a short taxi ride to Downtown.
Brimstone Stays
What an incredible hotel! My wife, our four-month-old baby, and I stayed at the Andaz Hyatt at The Palm in Dubai, and from the moment we arrived, we were greeted with smiles, exceptional courtesy, and fantastic food. The staff were nothing short of 10/10—they were incredibly nice, polite, and attentive.
The hotel itself was exceptionally clean and well-organized; nothing was too much trouble for them. Now, let's talk about the food. The dining experience at this hotel is truly on another level. The Arabian mixed grill is outstanding, offering a delicious variety of choices, and the drinks were simply amazing.
We absolutely loved our stay and are already looking forward to revisiting in the near future. Thank you all so much for your wonderful hospitality—please keep up the great work!
Niroo Sudha
Currently at Andaz and loving the stay. We are a family with 2 kids and the hospitality has been brilliant. We were given a lovely room with all the kitchen amenities, this has really helped us so that we can wash and dry the clothes. Hafeez was really lovely to welcome us and offered sweats to welcome us and was very warm and welcoming. The restaurant staff are really lovely. Special mention to Priya restaurant staff, Bilal who was serving at the chaat corner, Sajith the chef who was very friendly and ensured our stay has been comfortable and the Chef from UK sorry didn’t catch the name. Overall most at the restaurant were really nice and looked out for everyone. The room cleaning has been excellent as it’s kept spotless. The guys at the entrance always with a smile.
The food has been flavourful. Less variety but there is always something we could find to eat. They are more into quality than quantity.
The only negative if I have to pick something is that the pool is a bit far from our room and we have to go through the restaurant which isn’t ideal. It would be good to get an entrance to the rooms in the hotel through the outside. Overall would surely recommend.
Radhika Singhal
Our experience at this hotel was nothing short of a nightmare. From the moment we arrived, the staff displayed a shocking level of unprofessionalism. The room we were given was nothing like what anyone expects. But the worst part was the sheer dishonesty and manipulation by the staff.
They deliberately made us wait for 4.5 hours in the lobby, constantly assuring us that an upgrade was available for a certain price. Then, at the last minute, they doubled the price for ugrade, assuming we would have no choice but to accept it since we had already wasted so much time. Their attitude was appalling, as if they were testing how desperate we were.
It was clear that they had no intention of providing good service—they were just playing games with guests. There was no accountability, no professionalism, and absolutely no respect for our time or comfort. We are genuinely shocked by such behavior from a supposedly reputable hotel chain.
Avoid this place at all costs unless you want to be lied to, disrespected, and have your time completely wasted.
Piotr PiotrPiotr
I had an excellent stay at the Andaz Apartments in Dubai. The staff were extremely helpful and friendly, making the experience truly enjoyable. The breakfast was outstanding, available until 11 am, with a diverse selection of local, Asian, Indian, South American, and European dishes, along with a variety of fresh fruits and vegetables. The chefs were accommodating for gluten-free dietary needs. The location was great, with a 15-minute walk to the shopping mall, though the crossroads made it slightly longer. The views from the apartments were lovely, adding to the overall comfort and luxury of the stay.
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