Rethymno Residence

Lubomir Dzulo Mecar

***this is NOT 4star hotel*** **NO ECO - plastics everywhere (even there where are not needed)** Take your knife/plate with you from home! :( Seriously - this is really the situation we escalated to reception or other staff during few days and 2 times per day we are fighting for forks/knives/plates to be able to eat delicious food prepared by your restaurant. I’m really sorry about your employees which repeatedly don’t have any answer except “1minute”, which is mostly about 5-10 minutes are meet is getting cold. Did you tried to eat in the restaurant some time with other guest or are you getting the meal served in VIP area only? Let me say the truth, they are no one who is looking for cleanness & food in general in the restaurant. e.g. in spaghetti area floor are full of them and people are distributing spaghetti to whole restaurant. French fries - full restaurant is waiting for french fries, if you see permanent high demand (i see it after 2 days here), why not to put another place with them in other part of the restaurant to get enough for everyone. Beach Towels - we were in luck to get our 4, family travelling in company with us was not that lucky (no towels-sorry), did not get any. I tried to change my towels today. Again - no towels. I truly believe this hotel has a few employees which are kind, but in they deep soul are sad as hearing the complaints they can’t change is not easy. Definitely, I would ask my travel agency @FIFO about the compensation as this hotel is definitely not meet the 4* standard at all. We are missing a lot of quality marks, I want to point another one with missing any lifeguard near pools in your hotel. I believe in toboggan pool at least it’s like critical issue. Pool bar - during the day, they is only one bar providing the drinks. Barman is working alone in duty, managing the big cans of beers & food for snacks etc. This is just ridiculous. People are waiting in the cue… This is the ONLY place you can fulfill your paid all inclusive! Pool near the street is very nice, but the bar is like left in 90s with no service (only HOT nealco is self-serviced). It’s fully retro, waiting with the ceiling to fall down to someone. Nothing mentioned here is written about the one time experience, we came on Wednesday and it’s everyday repetitive issue which are killing our leisure. We traveled the world (last time in Malia on Crete in 2022) and NEVER saw the restaurant where missing equipment & services (repeatedly) happen!

Kamil Brozek

Unfortunatelly I was truilly dissapointed with hotel standard, and from 4 stars hotel I was expecting more. Room smelled with moisture and mold. I vented the room for 2 days, but its didn't helped. I made a complain at reception twice, but no one even came to see and check. Shower cabin was not able to close because doors where broken, so as a result bathrom was flooded all the time. They didn't replace towels on demand. They took the dirty ones, but didn't put a fresh ones. Towels itself where with awfull stains. If there are stains that won't go after wash, you should throw it away. So room standard was very poor. the rest of hotel was nice. Few small buildings with palms and grass between them. There is like 5 swimming pools,(2 outdoor, 1 outdoor for adults only, 1 indoor, 1 for kids with small slides, and 1 with big slides) so no problem to find a place. Food was tasty, but nothing very fancy. At bar all of drinks where in plastic cups. Be careful of check-in and check-out hours, they will not allow you to use all inclusive and infrastructure of hotel after check out, if you need to wait for your flight. Beach was nice, and quite close to hotel.

Dmitri Padalka

We are currently staying in this hotel. The rooms and food are not bad, the cleaning staff and kitchen work well. Unfortunately, the same cannot be said about the work of the reception desk. On June 11, we received a categorical demand from the reception staff to vacate the room, although the reservation was made before June 15. No argument was accepted. We were persistently offered to vacate the room, without accepting any arguments (a voucher with check-in dates, etc.). Only the senior manager of the hotel was able to reassure his subordinates and restore justice. He had to apologize for them, and the culprits pretended that nothing bad had happened. I was ashamed of their behavior, and sorry for the time and nerves. It is unlikely that we will come to this hotel in the future.

Alla Alla

It's a terrible hotel, everything is old, dirty, all with mold, terrible, the staff is constantly drunk, the rooms are very dirty, the towels, the linen was all dirty, the food is terrible. Doesn't match 4 stars

Tal Zigdon

The rooms are not clean, the food in the hotel caused us stomachaches and diarrhea, my little boy suffered the whole vacation, with vomiting and diarrhea, a soft-boiled egg with salmonella, stray cats in the dining room, they eat the food of my hotel guests