Shell Hearne
Overall, this place is OK for a budget holiday. The food was ok, much the same each day. The bar area was ok and the staff were helpful. The problem was the rooms! Sadly, they were very outdated. The bathroom was awful. The shower cubicle was about 60cm Squared. When you stood in it, your elbows touched the sides! The doors, if you can call them doors, did not shut so the floor got soaked. The beds were awful, and the pillow and mattress were terrible. Yes, the rooms were clean, but they desperately need upgrading. I would not book here again. The sister hotel across the road looked much better and more modern, although I didn't see the actual rooms. The pool area wasn't that great either. Thank goodness we had fab weather and the beach was only a 5 minute walk away. It was a good location for the beach and amenities.
Jamie Kennedy
Great hotel, rooms very spacious. Spent most time at the bottom pool as we were there for a stag weekend. The pool bar was good and the service from all staff at the hotel was great. Only complaint from the weekend was the time it took to check in. We arrived around 4am after flight delays and it took roughly an hour to check into our 3 rooms, something which should have only took 5 minutes, but aside from that we had a great stay and wouldn't hesitate to come back.
Tabea Kradolfer
The location of the hotel is absolutely amazing - we had sea and pool view from the apartment balcony and within a two minute stroll could go swimming in the Santa Ponca Bay.
We were six in one of their apartments and it worked well. The kitchen was functional with fridge, toaster and kettle. There were some missing utensils but we made do.
When we first arrived, the air conditioning didn’t work properly, but we asked at the front desk and they came and fixed it. It worked very well after that.
Two of us slept on the pull-out sofa bed - it had a dip in the middle which was interesting but it was nonetheless comfortable and served its purpose.
The people were very friendly and we got fresh towels and toilet paper refills every day. The atmosphere was very pleasant and peaceful, making it very family friendly. I would visit again.
Thank you Portofino!
Lin D
The plus point is that the hotel is close to the beach and the room has a balcony view overlooking the pool and beach. However, the beaches in this area are small and not as nice as the east side. The hotel is quite old and has an unpleasant smell as soon as you enter the room, especially the drain in the bathroom smells terrible, the drainage is poor causing water to overflow. The sofa is also old and has stains, smells. The air conditioner in the living room sounds like an excavator but cools quite quickly. The slightly scary thing is that the ceiling in the bathroom is open, we were a bit worried. Overall, this area also has many good restaurants and a grocery store right next door, everything is convenient
J
I hate to write a negative review, and its my first time doing so but I feel I have to, to WARN other visitors of the scam two receptionists did to a group of us. We stayed here for a week, there was a group of 11 of us, so we booked 2 apartments. At first everything was fine, the maids, handymen, some receptionists and most of the staff were all very friendly and helpful. On our second day, the bathroom in our room began to stink, so we emptied the bin but nothing changed. Then we noticed that the ceiling above the shower had begun to bulge. Eventually this burst and we reported it to reception who sent people up to fix it twice (as it broke again) and then a third time properly after it hit one of us on the head when it burst the third time. The smell was terrible. We hadn't had a bad experience so far aside from the fact that no one collected our towels as promised for 4 days and we had to get our own refills from reception. None of us minded and I would like to preface my warning by saying that we had, throughout our whole trip, a very friendly relationship with the receptionists and had been a very quiet, relaxed group of guests, who were mindful of the rules. The scam happened on our last day. The hotel asks for a €200 cash deposit upon arrival, so €400 for two rooms. On our last day the first room departed at 3am as they were getting earlier flights home, and they attempted to get back their deposit. The receptionist / night porter told them he could only give it to the second group as we held the ONE shared receipt they had given us upon paying at the start. They 1st group texted us saying they hadn't received the deposit and we needed to collect it for them. We were to leave at 7am. We were greeted by the receptionist, Sara who LIED to our faces and summoned the night porter, a shifty looking, dark-haired man with glasses who told us that the money had been given to the other group. We tried to give them the benefit of the doubt (hoping that there had been some miscommunication between us and the other group) but we did ask for some kind of proof. All Sara did was write me a note saying that she thought the money had been returned. They had scammed a young group who had worked hard all summer to earn that money and go on this trip. I was so gutted that the two of them would prey on a young group on the very last day of our trip and stain it with their greed. It was such a gross display of dishonesty that we truly couldn't believe it. We tried to call them and to lodge a complaint through Pierre et Vacances but have received no response. (the number for their reception doesn't work). One other thing I would say is for accommodation that markets itself as eco-friendly but doesn't even have recycling bins in the rooms or on-site is fraudulent. We had one bin in our entire 3 bedroom apartment. To sum up - PLEASE IF YOU GO HERE, BEWARE OF SARA AND THE MALE NIGHT PORTER. Make sure you collect your deposit altogether, as unfortunately, there are unpleasant and unscrupulous grown adults working there.
My Booking
