Michael Bielamowicz
Excellent resort hotel with everything you would expect and truly excellent guest service.
Facilties / Food - This is not a new hotel, and yet, the facilities are very good. Rooms are slightly dated but in great condition; most every room seems to face the sea, yet has good privacy. Restaurants are good, and breakfast buffet is excellent in choice and quaility. Bars are good and bartenders are very accommodating. Pool is first class in maintenance with good size and clear family/adult only areas. Spa services are excellent. The front desk is wonderful at all hours.
Staff - was simply great, from valet to front desk to concierge to restaurant teams to spa teams to maid services. Always a pleasant interface and often a pleasant small surprise.
We really enjoyed our week here.
Wiss Gadri
We are spending 3 weeks at this hotel for holidays, the service and the room are nice with a lovely sea view. The hotel stuff at the breakfast, reception plus bar are nice and friendly…
The only negative point is the bed, I did complain about the mattress many time, that is not comfortable and very old but even after some modification it was not better. When you book a 5 starts hotel is for the comfort and not to have a very uncomfortable mattress. This is the only négatif point of our stay…
Simon Rinder
The other day the pool at our apartment was shut so my father in law and I went to seee about booking beds at the hotel, no problem and they happily took nearly 400 euros for 4 adults and 2 kids (4 beds only). When we arrived the next day we were shown to an area roped off where we were told we can’t go the other side of the rope accept to access the pool (never said anything about restrictions on hen taking our money).
My wife and I have stayed in some beautiful hotels in Europe and America and whilst I can’t comment on the rooms here, the pool area was an absolute disgrace and if I was staying here I would be mortified by the state of the pool (as you will see from images).
The service was poor as on more than one occasion we had to ask for drinks, the one compliment I will say is we ate lunch in the restaurant and the food was nice (this is the only reason I gave it 2 stars rather than 1)!
I did raise concerns at the end of the day about the standard and felt it was an extortionate price with the lady on the reception of the restaurant (who the day before took out money) and simply got a shrug of the shoulders. Nearly a 750 euro day with the food and drink was complete daylight robbery.
Madam Moosh
Kempinski: A Legacy of High Expectations
Our Spanish journey commenced with a desire for comfort and luxury, and the renowned Kempinski promised just that. As anticipated, the service and staff met the highest standards. The signature "Lady in Red" welcome added a passionate touch to our arrival, setting a positive tone for our stay.
The rooms, while spacious, carried a dated, old-fashioned charm. Despite this, they were well-maintained and equipped with everything needed for a comfortable stay. The balcony offered a pleasant retreat.
Breakfast, though good, did not quite reach the pinnacle of Kempinski excellence. The variety and quality were satisfactory, but nothing extraordinary.
The hotel's gardens and pools were exceptional, situated right on the seashore. There was ample space to enjoy privacy and the sunbeds were delightfully comfortable.
However, the hotel restaurant did not live up to the five-star reputation. Service was slow, the food was merely adequate, and the prices were steep.
Would we return? Yes, but with the expectation that Kempinski upholds its legacy of luxury and refinement in every aspect.
Sara Abukhushaim
I recently stayed at the Hotel Kempinski in Marbella, and unfortunately, it was far from the luxurious experience I expected. Here are some key points from my stay:
**Service:** The overall service was disappointing, particularly at breakfast, by the pool, and on the beach. The staff seemed to prioritize other guests, especially foreigners, while I was consistently met with slower, less attentive service. It felt as though the quality of service depended on the discretion of individual employees rather than being a standard for all guests.
**Extra Charges:** I was charged an unnecessary additional fee for a room occupied by a mother and two children, which I found unreasonable. Despite raising this concern, the hotel did not offer any satisfactory explanation or resolution, making me feel exploited.
**Food:** The food quality was average at best, especially considering the high prices. The breakfast selection was limited, and service was inconsistent. There were long waits for certain items, and requests were often ignored or fulfilled with noticeable delays.
**Room Service:** The room service left much to be desired. Basic amenities, such as daily water, were not provided regularly, which is unacceptable for a hotel of this caliber. The cleaning service was also subpar, with some days where the room was barely tidied.
**Pool and Beach Service:** The service at the pool and beach was equally disappointing. Staff were slow to attend to requests, and it often felt like they were doing the bare minimum. There was a clear lack of attention to detail, which greatly affected the overall experience.
**Spa:** While the spa offered a range of treatments, the prices were exorbitantly high. Given the overall lack of quality service in other areas of the hotel, I did not feel that the spa provided good value for money.
**Conclusion:** My stay at Hotel Kempinski in Marbella was one of the worst experiences I’ve had at a luxury hotel. The service was poor, the extra charges were unjustified, and the overall experience left me feeling disrespected and underappreciated. I would not recommend this hotel, especially given the high prices and low value offered.
My Booking
