Damien Castelli
It has been a long time I haven't felt so disappointed in an hotel, which has surprisingly a very high rating on Google.
This place is good if you come to play golf. Location is far away from all activities, because in the middle of Sotogrande residential zone, so don't be surprised by the fences and the checkpoint at the entrance this is a private locality for rich people. For beaches, restaurants or nightlife, don't expect anything in less than 15 min drive.
Nothing to say about the room, nice and comfortable, neither about the hotel facility, also very nice and well equipped. The main problem for us was the service, not the staff, but the overall policy.
Two anecdotes :
1/ Minibar, it was supposed to be refilled everyday, what was explained to us at the check-in. The second day it hasn't been refilled, so I called the reception to ask for a refill, but they told me that it is not included and I will have to pay 2€ for each beverage (?). The problem is that inside the minibar there is a sheet explaining that refill is complimentary and daily, and if I need even more I have to call the reception. So I retried the third day, finally they accept to send somebody to bring me some drinks, but he came only with still water. I asked him sparkling and flavored water but it told me that he can't because he needs first to check that I haven't got some earlier in the day... Of course he never came back. I don't know at which moment you tell this to a guest in a 5 stars hotel at 300€ a night when talking about complimentary soft drinks...
Nothing very serious, but considering the price it is not acceptable that the hotel doesn't respect its own policy.
2/ In room dining. We wanted to eat in our room, so we looked at the in-room dining menu. This one is quite expensive and very limited, but anyway, we thought that it will be well cooked and tasty as it would be in any similar hotel. That was a mistake, portions were small, with poor quality ingredients. Plus, you pay easily 20€ for a basic meal but they charge you 5€ delivery fees (to your room)... Sorry but at this level it is not overpricing, it is just scam.
We wanted to have a diner in one of the hotel restaurants, but this experience made us change our mind.
Good point was the breakfast, not a buffet but you can order anything on the menu (which is overpriced too but it doesn't matter if you have breakfast included). Meal were good and the place with a clear view on the sea is very nice.
So in overall very very disappointing experience for such kind of hotel, so I would not recommend it, unless you have a lot of money and/or you don't care on how you spend it.
You can do better.
Charit Mathur
Great hotel for family holiday and golf if you are couples playing together. Food is decent but the bar doesn’t excite too much. Golf course is literally in the premises and is walking distance from the rooms. They have locker facilities to keep the golf sets. Book your tee times in advance, the golf concierge at the hotel helps to book tee times in the area and are very helpful. Service needs improvement and attention.
simon clark
I had a great stay on a lads golf trip, top service, great a la carte breakfast included. Lovely double height ceilings in my room with a super comfortable bed and all very tastefully done. I didn’t visit the Spa but the lads that did said it was great. So many good golf courses near by and great to have one on site. Would definitely recommend.
Golf Lausanne
The hotel So Sotogrande is really nice and we had a really pleasant stay! The staff pays attention to every details... Rooms are very spacious and comfortable... Services, the food, the Spa, etc... are really good and the location is perfect to enjoy wonders of Sotogrande and to play fabulous golf courses around! A must stay!
Jakob Reeve
Amazing place. We stayed here for 2 nights and didn’t want to leave.
Everything about this place is outstanding - the pool, spa, gardens and rooms are all fantastic and the staff are all friendly and nothing is too much trouble. This is truly a 5* experience hotel.
The attention to detail at the hotel is unique, staff from different areas in the hotel have matching outfits (which by the way are all super cool).
The even greater thing is that it’s perfect for couples and families as it has a separate adults only area and a seperate children’s pool. We saw lots of families and couples and this place has everything for everyone.
We are likely to return in the future.
My Booking
