Erica Hegarty
When you arrive the outside of the hotel looks amazing. The reception staff are friendly and very helpful. The pool looks great and Sunday is by far the best day to be there, the pirate attack is good fun and everyone gets involved. Location isn’t bad, there’s a large supermarket 2 minutes up the road and the beach and restaurants are about 10 minutes away.
However that’s where the positives end. Inside the hotel itself is tired and worn and rooms need updating. Cleaning is non existent, you’ll have to empty your own bins. Also you’ll need to collect towels and toilet paper from reception as required. The lights outside our hotel room did not work so it was very dark returning to the room each night. The shows are ok but repetitive, despite the different names they are all the same. Pirates looking for a mermaid.
The pool by day is a nightmare. At around 5am people start putting down towels on the ground to reserve a spot despite the beds being locked until 9am. The pool feels overcrowded when the hotel is full, there are not enough sunbeds for everyone yet the hotel sells day passes allowing non residents access for the day which adds to the problem. There is a kids football area in the pool area however it’s badly located. It’s right beside the main door and lifts to the upper floors. On more than one occasion I witnessed kids hitting people walking past with the ball or almost knocking people over. It’s very dangerous especially if you have people with disabilities trying to get past. There is also a small arcade for kids but most of the machines are broken.
Bar closes between 10:30pm and 11pm. Lights around the pool are turned off at 11pm and this includes balcony lights which means if you want to sit out and relax while the kids are in bed you can only do it in the dark. We were self catering but did have breakfast one morning in the hotel but I’m afraid didn’t find it good value for money.
Hotel is too busy and overcrowded and is not value for money.
Mike Ellams
Fantastic family holiday. Hotel was such a fun place to stay and the kids loved it. Great choice of food and drink. We were all inclusive and I would advise anyone looking into staying here to do the same. Great entertainment daily, with so much to do. The beach is not far and plenty of shops and restaurants a stones throw away.
Gisela Pérez
We had a wonderful time at the hotel, especially enjoying the exceptional service and the fantastic activities for kids—they were engaging and well-organized. However, the building could benefit from some refurbishment, as we noticed areas like balcony corners showing wear, some broken tiles, and places that could use fresh paint. This aspect made us feel that the overall value for money could be improved, despite the great staff and the hotel's excellent concept.
For future guests planning to visit the pool, please note that it is open from 10:00 to 18:30, but guests start reserving spots around 8:00 AM. Lastly, the island is stunning, and I highly recommend exploring the beautiful beaches around Mallorca.
William Collins
Stayed here for a week from the 14/5/24. We had 2 rooms for 3 adults and 3 kids. Rooms were fairly basic but clean and beds were comfy as well.
Location was good with a short walk to the beach and main centre of town. There are also local shops for essentials like water etc.
The food wasn’t too bad. I’ve stayed in several all inclusive hotels and it was much the same. There was always something to eat, pizza seemed to be the most popular choice for the kids and plenty ice cream. The dining area has plenty space so we never waited for a table.
The pool area was brilliant for the kids. Plenty chutes and different areas. The pool is quite deep so kids who aren’t good swimmers need to be careful. There was always at least 3 life guards on duty and are quick to help. One actually had to jump in for my niece when she had accidentally ventured into the deep end.
The kids entertainment and entertainers were brilliant. They are on the go from dawn til dusk. Always smiling and interacting with the kids. The shows at night were good and kept the kids on the edge of their seats. I couldn’t fault them at all.
A lot of the reviews here mention staff being quite rude or abrupt but I couldn’t agree with that at all. Every staff member we dealt with was polite and went out of their way to help.
Overall it was a brilliant family holiday and a great place to stay. Would be happy to go back there or recommend to family or friends.
trudy raats
amazing place for the kids. The service is great especially Beverly. Great show with great dancers. The kids loved it. I have been in a lot of all inclusive but here the food was the best. Thank you for an amazing time
Trudy
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