Ramona Paun
We stayed there as a family with our 2 kids mid-August. Reading some reviews before we went, I was a bit concerned. From my point of you some people are picking on little things... really? We got there and the reception staff was great, sorry I can't remember their name. Especially the gentleman that we dealt with, so patient and explained everything to us. Flat was clean, big rooms, beautiful secluded garden with sun loungers. Kitchen was well equipped, although only had a microwave and a hob, would have preferred an oven instead of the dishwasher, but we managed. Yes there were the odd ants, but couldn't help it and saw staff spraying around. We didn't have any housekeeping/ cleaning service in our 9 nights stay, but there's cleaning products and brushes/ mops. Yes you need to rent a car ideally if you want to wonder around, but there's plenty to do at the resort if you just want to relax. The entertainment team are pretty good too, always involving guests in funny games, lots of shows, parties, kids clubs and discos. They are going the extra mile to speak your language and make you feel good! The pools were really nice too, yes a few more sun beds would help, but there's always space around for towels. Overall we would go there again and is good value, well if you don't eat/drink too much at the bar :) I found kitchen staff a bit rude on the first night as we got there a bit late, but bar staff happy and cheerful. Thank you, it was a nice holiday and experience!
Casa Prado
Nice grounds rooms size good- pool could have more sitting area sadly we could never get beds close enough to watch the children in the pool. Bar staff all very helpful and great service from them- regular cleaning in the rooms would be nice or at least provide with more cleaning products and bin bags. Definitely need a car. Location is gorgeous.
Angel Nieves
I have checked out of my hotel 10 days ago and still have not received my €200 deposit. After I was informed that my deposit will kick in after 2 to 3 days. I have called after 5 days of not receiving my deposit. I had kindly asked for an update with the deposit and the employee was completely rude about it. He told me he would call later for more information.
I still haven’t heard nothing
Kiz Monk
I stayed here in September 2018 and I can honestly say that this place is absolutely beautiful & the staff here are amazing!! They went out of their way to help me , my mum and my Nan throughout our stay, the receptionists were more than happy to ring for taxis for us when we wanted to go out for the day.
Also the staff at the poolside bar were incredible, especially a lady called Idalmis who took the time to make sure we were all okay and enjoying ourselves as she see that I got really upset the first night we arrived because I suffer from severe anxiety. I’d also like to say how grateful I am for the team for caring so much for my disabled nan and making sure that she had a comfortable stay , she had a lovely holiday which was helped by the kindness of everyone here
Rytis Jančys
We went for family holiday. End August.It's says 4star hotel.It's far away from that.Our room was full of ants and some flies it's bite all body around.Master bed was horribly uncomfortable and squeaky.In 8 days no one came to change the sheets and towels or clean the rooms. You have to go and ask for toilet paper. And they give you one roll. The girl at the reception was so unpleasant that you didn't even want to go there. You need to rent a car. Because you can't walk anywhere. The best part of this hotel was only the pools.We will never come back.
My Booking
