Pickalbatros Citadel Resort - Sahl Hasheesh

Claudia Rabe

We really enjoyed our stay again. The room was nice and spacious with a great view. Of the restaurants I would like to highlight the oriental (Tagine) and the Asian, both are very good. Even at the Italian restaurant you could always find something that tasted good. The staff everywhere was very, very friendly and helpful. Our thanks to everyone for that! A big shout out to the animation team, they all did a great job and we had a lot of fun.

Mohamed Essam

The hotel itself was amazing, with excellent facilities and good food. However, the buffets stayed the same throughout our stay, which became quite boring as there was no variety. Unfortunately, we also had several incidents with the staff, who were consistently rude to us, treating us differently than they did foreign guests. This really affected our experience and was disappointing in an otherwise pleasant setting

Kara Dunn

Firstly I’d like to address the positives, the resort is beautiful and definitely 5* , it’s kept very clean and scheduled on time for cleaning/food/serving etc and the facilities are amazing! , the staff at the palm pool are incredible and always looking to assist and help, the waiting staff and managers for citadel restaurant and food court are brilliant and always kept myself and my husband smiling. 10/10 for some of the staff there , they work very hard and will always try to make you smile Now, I’d say there’s just a few adjustments that would really make this place amazing, first off when we arrived the entrance and security was great and really made you feel safe, the staff helping with our suitcases were welcoming and made you feel special, however as soon as we approached the reception for the first time checking in in the evening we were rarely acknowledged or greeted, there wasn’t much of a recognition or explanation of the resort and where we were to go it was very quick and almost ‘send you on your way’. First impressions last and this unfortunately stayed with us throughout the stay. The rooms are beautiful but we found that the floor was quite dirty when we’d walk around bare foot in the room only, our feet would be black with dust so just some updated cleaning of the floor would of been great. I did request some time prior back and forth through email for any adjustments to the room to be made and if anything could be done to make our first visit to Egypt special as we were celebrating our anniversary but nothing was noted or added to my knowledge which was unfortunate compared to other resorts we have visited in the past. On one occasion I rang room service for myself and husband only to be greeted with an incredibly rude man on the phone who seemed almost offended by my request to order food, a female member of staff rang the room back to take the order again which was to my surprise I thought I’d ordered with the gentlemen. Overall I felt a little out of depth with regards to asking for help, assistance or ringing for facilities which was a little uncomfortable at times due to this. The mini fridges in room could be stocked a little more often or if there was a multiple choice card of water/soft drink options that you could choose from so they could be stocked more specifically for each room that would massively jump the service up to 5* and streamline the process for them and also guests staying. All in all we did really enjoy our stay, it was peaceful , weather was beautiful and we really didn’t want to come home we are looking to return to Egypt end of December for 2 weeks. We would love to stay here again if the little adjustments were made.

de carleto

You have a good hospitality but I felt some of difference towards the Egyptian I had a free reservation for the golden buddha restaurant as we were in honeymoon When I reached the place I had to wait for 20 minutes me and 6 Egyptian couples to get a table The man there pretend that there was no place for us despite we reached at the exact time and there were a plenty tables for other nationalities . A German couple enter few seconds before us and got his table although there were other Egyptian couples waiting before him . In the general I enjoyed my stay there . And thanks you

Ioana Romina Paulic Ban

It was an amazing experience. Very clean and organised. Any requests we had they actioned very quickly. Very good food and fresh for every meal. Everyone that works there are very friendly and we felt very welcome. Overall it was an amazing holiday. This is the 2nd time we went there and we will definitely go back again.