Meropi Hotel & Apartments

tom brazil

Awful hotel . Bathroom had mold and no shower curtain so the bathroom was always soaking wet . AC didnt work at all yet was still told we had to pay despite reporting it as not working twice. Staff very rude especially the person who i think was the manager and a lot of the rules regarding drinks and food just seem made up on the spot. However the overall hotel is nice the pools are big and the water slides were fun and its in a good location. would not go again though.

Bessie - Vasiliki Broussalis

I take no joy in writing negative reviews about businesses. However, when I am swindled out of hundreds of dollars, I believe I must let other people be aware of my experience. We had a booking at this hotel August 6-8, 2024. I arrived and left the hotel within two hours. Upon arrival, the check-in process was chaotic. There was only one person working at the reception and it was a lot of traffic for one hotel. I witnessed the receptionist charge people for air conditioning, kettle usage etc. I have never experienced this before. We were brought to our room and it was very disappointing. It was dated (which is okay), and not that clean (see pictures of crusty TV remote, ants in room, spider webs on windows etc). The room was hot. The receptionist told me she would return in five minutes to turn on the Ac because they have to turn it on with a key! We waited an hour in the heat. There were other guests enjoying the pool and we could hear them despite closed windows and doors (AC was on at this point). We asked for a room upgrade. We offered to pay. There was no other rooms available. We are business owners so we tried to offer four different solutions to the receptionist but all were rejected. We were told we could not get refunded because the owner who had final say was on vacation, then we were told the accounting department was closed for the day. It was essentially terrible service due to poor management. If you are going to have a single person doing the work, you need to give them some discretion to make decisions. We had the all inclusive package but it was very restrictive in times to consume and items to consume. Too many rules for me. It is either all inclusive or it isnt. Cannot comment on the food as I had none. We were not allowed to check out as we left before the official check out date. This is unheard of to me. No receipts issued, no proof probably to cover themselves and not provide any sort of refund. They kept telling us it is our choice to leave and it was but why can I not have an invoice as proof? We have yet to hear from them in any way but it is fine. That is all you need to know. A business's worth is shown in how it treats clients when there is an issue. The pools looked nice and the location was good. But if a hotel offers bad service and mediocre policies, you should avoid them.

Aneta Karlo

Great location ,nice modern rooms , lovely reception and cleaning staff, shame that restaurant staff and manager ruined all by being miserable not welcome you and rude, all waiters feel like they are working under the manager pressure . Food was ok but not the best sometimes was even cold , lack of entertainment but you are in Malia so you have to go out for it. Big minus for not having any all inclusive cocktails other than wine and beer ,raki(the board with cocktails advertised but not put any price so u think is in all inclusive option but they will charge you ), no soft juices only vender machine with sparkling drinks .

Rūta Padvelskytė

Not what you would expect a 4 star hotel to be like. First of all, the apartment felt like it was just refurbished as it had piles of construction dust in the corner. Walls were empty, old furniture, no bathroom shelves, no shower curtain, no power sockets by the bed. It also smelled like chlorine and bleach so we had to keep the windows open and there was no mosquito mesh. There was also no sound isolation whatsoever so if you’re a light sleeper, you’ll have trouble sleeping as some mornings hotel workers started construction work as early as 7am. There were also no “do not disturb” signs so if you didn’t want your room cleaned you had no choice. The good thing was that apartment was very spacious and had a private balcony with a nice view. Another thing worth mentioning was the dining area. The food wasn’t bad, but there were so many strange made-up rules that made us feel constantly tense. It felt more like an army than a holiday retreat. Also when half-board, you can’t get any drinks or even water with your dinner, only at breakfast. Not a huge loss tho, as all the drinks tasted like chlorine and the coffee was just terrible! However the worst thing was that you could feel and see how tense and stressed all the staff was. There was this one manager who was just walking around and watching everybody work, pointing to an empty dishes and bossing everyone around even though all the staff was working so hard and were so nice and friendly. We hated that our plates were taken away with the last bite, basically while we were still chewing our food but it felt like the staff was pressured to do so by the manager so we didn’t say anything. Overall it was okay for a price we paid as we got a cheap last-minute vacation and we didn’t spend much time in the hotel area anyway, but I would rather choose something different next time. Also, it’s a 4 star hotel, so keep in mind that you’ll have to pay additional 7€ tax per night that becomes a whole 49€ a week. Good things: beautiful surroundings, stunning plants, food variety, tasty ice-cream, friendly staff, good location, nice view, cute cats, quiet in the evening.

Daniel

We booked 1 week vacation here in september 2022 with half board. This is a hotel apartment and the hotel room was very nice, spacious and cleaned daily by staff who provide plenty of towels and do a good job overall. We had a mini fridge in our room and the aircon worked very well. We had a private pool with our room but they also had 2 adult pools plus a kids pool with slides all were great. Hotel was quiet on a night, no noise and well lit. Foods here is okay, standardised buffet but we ate out mostly anyways. All the staff here were friendly and accommodating. It is just a 5 - 10 mins walk to the beach and it's about 15mins to the bus station if wanting to travel to Heraklion and Aghios Nikolaos. There are many supermarkets, restaurants, bars/clubs on the main street, which are open until the early hours of the morning. We had a great time here and would recommend this place to anyone wanting to visit malia and be close to the beach and not far from the nightlife.