Barbie H
Lovely spacious hotel, very clean and helpful friendly staff. The aqua park is large and lots of fun. Food is good quality and plenty of it. Rooms are large and comfortable. Cleaned everyday to a high standard. The day time activities are great with a great animation team. The evening entertainment not so great but maybe it the time of the year. (March) but that’s my only complaint. Also has a golf course near if you want one and beach is a 10 minute bus ride.
Bonita Mataj
An amazing holiday! The hotel is clean, beautiful and the staff are wonderful.
The waiters at the bar are brilliant, they are always pleasant and the drinks are wonderful.
The entertainment team makes the stay much more pleasant, they are always talking to the guests and making sure everyone is having fun!
Big shout out to Nonos who made our trip lovely, interested daily and made sure we had a great time!
Food is great and the chefs are very nice as well.
10/10 would recommend and will definitely come back!
Jack Castle
Great hotel, excellent staff, excellent food, ignore any reviews that are off putting. Ismail and Beshoy get a special mention as they made our time extra special although every staff member was fantastic! Our room was cleaned immaculately every day with water always topped up. All of the food in the restaurant was beautiful and fresh. A lovely break, thank you so much to everybody at jaz aqua!
Harry Hall
Great hotel and friendly staff. All work really hard considering it is currently Ramadan. Can't fault the hotel itself
However we have noticed that staff are very very tip orientated which is normal for a country like Egypt. But the moment you stop tipping or tip someone else, then the staff seem to get really annoyed. For instance, in our first few nights, we had a waiter, and then our 4th night, we changed where we were sat, resulting in a different waiter, our previous waiter noticed us tip him and then they started to have an argument in Arabic right in front of us, this wasn't pleasant.
The food is nice. However, not 5 star worthy except from in the Egyptian restaurant upstairs where it was impeccable.
The rooms are cleaned daily with fresh towels and a mini bar at a charge. These, too, aren't amazingly clean, i.e., under the bed, there seems to be a lot of dust, etc. Seems like they could just do with a good week with a deep clean.
The water park is a great little extra, we haven't had any problems with the water park it is how you would expect.
The entertainment in the evening is ok. Not amazing again, but we had friends with us, so we mainly sat by the entertainment in the background to our conversations and card games. I feel if I was alone with just my partner, then we would get bored very quickly. Seems to be very repetitive of an evening. With either a dancer or singer.
The animation team in the day time really try to get everyone involved. And will help assist you with anything you need.
To summarise, a nice hotel that is well-rounded, budget friendly nice feel and very good for families, however needs improvement to be classed as luxury or 5*
Olivia Taylor
Beautiful hotel with lovely staff. We loved our time here and nothing is too much trouble. The animation staff are great and lots of activities running through the day. Julia was lovely and always told us what activities were going on. Drinks are very good quality and food is great! And the housekeepers are very creative with the towel designs.
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