Gorkem “bygorkie”
A very nice hotel, a very suitable location for families with children. Very close to the city center. You can reach restaurants and bars by walking 1 km. Since we bought our room as a premium, we were able to use free towels every day. However, we had to change our room because it was very cold and humid. We liked the second room better. We recommend asking for a sunny room, otherwise the rooms can be a bit humid. But we had an opportunity to change the room, which was better. The kitchen is small but enough for a living area. We liked the room design, there was plenty of space. It was a good choice for relaxing some days with amazing water.
Andre Pretorius
GREAT STAY AT INTUROTEL ESMERALDA.
Perfect hotel for families. Perfect location on the beach. Rooms are nice, staff is friendly and lots of activities for the kids. Only point of improvement - Food could be better. Large selection at breakfast buffet, but not so tasty. The La Saldinha restaurant on beach’s food also not good. Apart from this, had a great stay!
Dimitria Markou
❌🔴 Do Not Stay Here – Unacceptable Service and Overpriced for What You Get
Stayed for 5 nights in August and will never return. I strongly recommend you avoid this hotel, especially due to the appalling service. It’s simply not worth over €300 a night.
🔴 Facilities: Though the rooms are supposedly renovated, they are poorly maintained. The kitchenette is dysfunctional – a broken toaster, and in the bathroom, the LED mirror had no light, its batteries leaking foam and powder. The toilet tank leaked after every flush, wasting water. The irony is the hotel promotes water conservation with cards throughout the resort, yet can't even fix their own plumbing.
🔴 Service: This is where the biggest RED FLAGS emerge. The reception staff were rude, unhelpful, and uninformed on several occasions. Bar service was painfully slow, and drinks were served without any accompaniments—something you’d expect at even a basic hotel.
However, the worst experience was with their taxi booking service. We booked a taxi to the airport two days in advance and reconfirmed it twice. When we checked out, we inquired about the taxi and were told to simply wait by the roundabout outside. When the taxi finally arrived, the receptionist had booked it for 3 people instead of 2. The driver refused to acknowledge us as his clients, leading to 20 minutes of stress and frustration. Despite calling the reception 5 times during this ordeal, their response was useless and dismissive. That 20-minute delay could have cost us our flight.
Adding insult to injury, we ended up paying for 3 passengers instead of 2—a complete rip-off.
🔴 Conclusion: This hotel is unreliable and unprofessional. The €80 taxi ride was outrageous, and given the hotel's mistake, they should be reimbursing us. But based on their track record, I’m expecting the typical empty apology: “Thank you for your feedback…” Do better. You are charging premium rates but delivering subpar service and experiences.
Andreas Thorsen
The outside of this hotel is amazing, great pools and the ocean bay is also great.
Close to many fun activities for our kids, in general very kid friendly, the breakfast was also good.
Unfortunately the room was a let down, ants in the room, the linen and pillows on the bed were wet/moist, the two sleeping couches were basically just the normal kind of uncomfortable coach pillows with extra linen.
The staff were great.
Zoltan B
We were in a renovated room, but some of the mounted things were lose. Cleaning is included but it is far from thorough. The staff was always very helpful and friendly. The breakfast is like in a 5* hotel, we were truly amazed. The water in the main swimming pool was like if they cooled it every day, we could not really enjoy it. The beach is bit small and open so it fills up quickly in the morning. Drago land looks amazing, but heavily overpriced and quite small, plus only opens at 10:30. The hotel’s location was okay, but it is not in Cala d’Or but in Cala Ferrera, which is like 15-20 mins walk. Nevertheless, the area offers numerous restaurants and parks for kids. The hotel says: We love families, but the breakfast starts at 8 instead of 7, and the kids disco starts only after 8 pm which is quite late. All in all, we had a good time.
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