Gorkem “bygorkie”
A very nice hotel, a very suitable location for families with children. Very close to the city center. You can reach restaurants and bars by walking 1 km. Since we bought our room as a premium, we were able to use free towels every day. However, we had to change our room because it was very cold and humid. We liked the second room better. We recommend asking for a sunny room, otherwise the rooms can be a bit humid. But we had an opportunity to change the room, which was better. The kitchen is small but enough for a living area. We liked the room design, there was plenty of space. It was a good choice for relaxing some days with amazing water.
Andreas Thorsen
The outside of this hotel is amazing, great pools and the ocean bay is also great.
Close to many fun activities for our kids, in general very kid friendly, the breakfast was also good.
Unfortunately the room was a let down, ants in the room, the linen and pillows on the bed were wet/moist, the two sleeping couches were basically just the normal kind of uncomfortable coach pillows with extra linen.
The staff were great.
Dimitria Markou
❌🔴 Do Not Stay Here – Unacceptable Service and Overpriced for What You Get
Stayed for 5 nights in August and will never return. I strongly recommend you avoid this hotel, especially due to the appalling service. It’s simply not worth over €300 a night.
🔴 Facilities: Though the rooms are supposedly renovated, they are poorly maintained. The kitchenette is dysfunctional – a broken toaster, and in the bathroom, the LED mirror had no light, its batteries leaking foam and powder. The toilet tank leaked after every flush, wasting water. The irony is the hotel promotes water conservation with cards throughout the resort, yet can't even fix their own plumbing.
🔴 Service: This is where the biggest RED FLAGS emerge. The reception staff were rude, unhelpful, and uninformed on several occasions. Bar service was painfully slow, and drinks were served without any accompaniments—something you’d expect at even a basic hotel.
However, the worst experience was with their taxi booking service. We booked a taxi to the airport two days in advance and reconfirmed it twice. When we checked out, we inquired about the taxi and were told to simply wait by the roundabout outside. When the taxi finally arrived, the receptionist had booked it for 3 people instead of 2. The driver refused to acknowledge us as his clients, leading to 20 minutes of stress and frustration. Despite calling the reception 5 times during this ordeal, their response was useless and dismissive. That 20-minute delay could have cost us our flight.
Adding insult to injury, we ended up paying for 3 passengers instead of 2—a complete rip-off.
🔴 Conclusion: This hotel is unreliable and unprofessional. The €80 taxi ride was outrageous, and given the hotel's mistake, they should be reimbursing us. But based on their track record, I’m expecting the typical empty apology: “Thank you for your feedback…” Do better. You are charging premium rates but delivering subpar service and experiences.
Vlad Turiceanu
Incredible place & an awesome experience!
By far the best thing here is the view and the services. Everything looks clean and well maintained, with lots of pools surrounded by palm trees and other plants!
The check-in was great, people there were very helpful and polite. The room was huge and very clean, so was the bathroom. We also had a living room, let's say, with a big couch and a spacious balcony (there was a table and 2 chairs on the balcony, perfect for morning coffee or just chillin).
The entire group/park of accommodations is really big, and I saw around 5 or 6 different pools there. We had breakfast in one of our days there and it was really good, with lots of options (especially sweets). In the evening, they have all kinds of events on a stage there, just to entertain the guest.
And the view....just breathtaking!! You can see Cala Esmeralda Beach from wherever and it's really amazing. I'd surely recommend it for longer stays (we stayed there just 2 nights) because you can really enjoy all of the perks! 10 out of 10!!
Sophia M
Esmeralda Park was a good hotel for the price! Everything was very clean and the whole atmosphere felt like a resort. The beach out front was beautiful, and there were pools to choose from as well. We did not try the buffet, so I can not speak for that. The room we got had two twin beds pushed together to make a full, and the shower was a bit outdated. I am 5’3 and the shower head was only a few inches above me, my husband who is 5’9 had to duck to rinse his hair. The room was perfectly fine otherwise, with a nice little balcony. Location is great, it’s on the same street as some restaurants and about a 10 minute walk away from a whole bunch more. Overall, I would recommend this hotel.
My Booking
