Hama Bae
A heartfelt thank you to Daniela and Tom!
During my trip to Palma, my luggage was delayed by the airline, and I was told it would be delivered to this hotel. Since my stay was only for two nights, I was extremely anxious and stressed. I visited the reception desk several times, and every single time, Daniela and Tom kindly reassured me without showing the slightest sign of annoyance.
Even on the day of my checkout, my luggage still hadn’t arrived, and I didn’t know what to do. Daniela went above and beyond—she personally called the airline and requested that my luggage be delivered directly to my home in Korea.
As someone who doesn’t speak Spanish well, I truly appreciated their patience and support. Their kindness made a difficult situation so much easier to handle.
Everything about the hotel was amazing—the view, the service, the atmosphere—but what truly made my stay special was the warmth and care from Daniela and Tom.
Thank you so much! If I ever come back to Palma, I will definitely return to Esmeralda.
(I may not remember the exact names of the staff correctly, but they were the ones working at the reception desk on Friday morning, October 10, 2025. Thank you so much.)
David Chapman
After reading the mixed reviews we went to the hotel with low expectations but didn’t need to worry. We did have a few small issues with the room but these were dealt with quickly by the staff. The location is perfect on the beach but with all the local shops and restaurants round the corner.
Highlights/positives - the hotel and surrounding areas are spotlessly clean. Breakfast is average, evening meals are fantastic, every night had a different theme and the quality was superb. We had planned to eat out a few nights however the food at the hotel was so good we went every night. The beach is beautiful and we enjoyed snorkling with the kids every day.
Negatives - as all the other reviews mention, the pool is far too small for the size of the hotel. Beach is very busy. Sunbeds round the pool are reserved early on, we didn’t see anyone removing towels but equally managed to get beds round the rest of the resort at any time. Noise from the evening entertainment is too loud for a family resort and runs on until 11.30pm (our kids loved the mini disco until 9.30pm and managed to sleep through the noise but I understand how others with very young kids can be annoyed).
Overall we had a lovely holiday, I’m not sure we would return purely because of the pool and how busy it was however if you have booked already I’m sure you will enjoy the trip.
bexy W
Overcrowded nightmare! When I booked the pictures on their website were of the previous large pool overlooking the sea with 2 large child sections along with a larger deep pool. Since we booked they have had an 'upgrade' the pool has been completely changed and is now much smaller, it no longer overlooks the sea but instead the infinity feature looks into a bar! Why it was designed that way I don't know. You can't get a sunbed for love nor money and when you're in the pool you can't swim properly because it's too cramped. The very small child pool is only suitable for toddlers and the larger pool is mostly too deep for older kids.
The beach is also extremely crowded, you can't find space close to the shore, the beach is packed like sardines. there's too.many people for you to be able to swim and enjoy it comfortably. Really disappointed overall and although the staff are lovely, the food and drinks are nice and the place is kept extremely clean, there is no way I would stay here again.
Vlad Stoica
Perfect location right next to a beautiful beach. Adults only pool in mid September was not that busy.
Rooms were refurbished in May this year but already many scratches, doors not closing properly - it’s clear it was not the most high quality refurbishment. However sound proofing was great.
We had Breakfast in our room rate which honestly was not great, and quite shocking in the number of options
We enjoyed our stay as the hotel is extremely well located, but there are some gaps. I imagine in peak season the hotel is extremely busy.
Patrick Schumacher
We stayed at Inturotel Esmeralda Park and were absolutely impressed. The hotel has a very stylish design, and the colors of the complex – with its combination of red, white, and brown tones – create a warm and elegant atmosphere that immediately makes you feel welcome.
The location could not be better. The hotel is set right next to Cala Esmeralda, one of the most beautiful beaches in the area, with turquoise waters and stunning scenery. Having such a breathtaking spot literally at your doorstep makes the stay even more special.
What really stood out was the staff. Every single person we met was incredibly friendly, attentive, and always ready to help. Their hospitality contributed a lot to the relaxed and enjoyable vibe of the hotel.
We can’t comment on the food at the hotel since we chose self-catering, but this wasn’t a problem at all. There are supermarkets on almost every corner, all with plenty of selection, which made it very easy to prepare our own meals.
The pool area is absolutely beautiful, very well maintained, and perfect for relaxing or cooling off after a day at the beach. It was one of our favorite spots within the complex.
The only downside for us were the beds. The main beds were extremely hard and not very comfortable, and the children had to sleep on the sofa bed, which unfortunately became uncomfortable over a longer stay. This was the only thing that didn’t quite meet our expectations.
Overall, though, this has been the best hotel we have stayed at for a wonderful holiday. The combination of style, location, friendly staff, and atmosphere made it an unforgettable experience. We would definitely recommend Inturotel Esmeralda Park and hope to return again soon.
My Booking
