David Chapman
After reading the mixed reviews we went to the hotel with low expectations but didn’t need to worry. We did have a few small issues with the room but these were dealt with quickly by the staff. The location is perfect on the beach but with all the local shops and restaurants round the corner.
Highlights/positives - the hotel and surrounding areas are spotlessly clean. Breakfast is average, evening meals are fantastic, every night had a different theme and the quality was superb. We had planned to eat out a few nights however the food at the hotel was so good we went every night. The beach is beautiful and we enjoyed snorkling with the kids every day.
Negatives - as all the other reviews mention, the pool is far too small for the size of the hotel. Beach is very busy. Sunbeds round the pool are reserved early on, we didn’t see anyone removing towels but equally managed to get beds round the rest of the resort at any time. Noise from the evening entertainment is too loud for a family resort and runs on until 11.30pm (our kids loved the mini disco until 9.30pm and managed to sleep through the noise but I understand how others with very young kids can be annoyed).
Overall we had a lovely holiday, I’m not sure we would return purely because of the pool and how busy it was however if you have booked already I’m sure you will enjoy the trip.
Manicou 537
I stayed at this hotel ten years ago – back then without kids and, to be honest, mostly drunk, so, with little needs. This time I came with two little children and with very different expectations.
Rooms & Facilities
The rooms are excellent, modern, and comfortable. The entire resort has been beautifully renovated, and you immediately feel at ease. The pool area is fantastic, especially for families: you always have a good overview and can keep an eye on your children. The infinity pool is impressive, although it doesn’t face the bay but ends at a restaurant – though structurally this is probably unavoidable.
The WiWi was the most excellent one I've ever experienced in a hotel. Coverage is amazing and speed is sufficient even for video streaming.
Pool & Sunbeds
Unfortunately, the classic issue exists here as well: sunbeds are reserved with towels very early in the morning. That said, the loungers themselves are comfortable, and the pool area is spacious and well laid out.
Pool Bar & Dining
The food quality is excellent. At the buffet, however, it can be a bit inconvenient: the staff immediately clears away cutlery, and you don’t get replacements unless you ask, as none are available for self-service.
The pool bar was a bit of a disappointment. It is located next to the pool, but it’s not a true “pool bar” where you can order directly from the water. On top of that, there is a dress code: you’re not allowed to order in wet swimwear. You have to dry off, put on a shirt and shoes before being served. For me, that’s not what a pool bar should be. Prices are also steep – €14 for a cocktail with barely any alcohol.
Service
The staff is friendly and efficient – but usually only once you have already placed an order. Before that, they aren’t very attentive, and it can take 10–15 minutes just to get a menu.
Entertainment & Surroundings
There was no entertainment on Saturdays and Sundays, which frustrated the kids – especially since that’s when you’d expect it. The surroundings, however, are absolutely stunning: the bay right in front of the hotel looks like a turquoise swimming pool, something you would expect in Thailand or the Caribbean. Truly breathtaking.
Beds
One downside was the mattresses. As in many Spanish hotels, they are extremely soft. You sink in like in a hammock – not great for my back. After two nights, I moved to the sofa, which was actually more comfortable.
Other guests
Mostly from Germany, Switzerland and GB. Hotel Language is English. 90% families with children below 12. Behavior of everyone was above average. Respectful and harmonious environment. Very good!
Conclusion
Overall, this is a fantastic hotel with a beautiful setting, excellent food, and modern, comfortable rooms. The pool area is ideal for families, and the renovated resort feels welcoming throughout. My points of criticism – staff attentiveness, pool bar pricing and dress code, lack of weekend entertainment, and the soft mattresses – are minor issues you’ll likely find in many hotels. In short: we had a wonderful stay, felt very comfortable, and would happily return.
emma Barbara
I wanted to jump on as the hotel has lots of negative reviews and just say don’t listen to them!! We are here now and it’s been lovely. The rooms are new, stylish and cleaned daily. Fresh towels when requested. LOTS of storage for a family of 4, we are staying in a suite in building H. We have a fantastic balcony over looking the adult pool and sea.
Check in was flawless, really friendly. Lovely fresh scents in the reception area.
The service at the pool bar was fast, efficient and friendly, food really nice and reasonably priced.
Let’s all remember it’s August and summer hols so the hotel will be busy. The kids pool is packed, no getting away from it. But it’s August, come in a different month if this isn’t your thing. There is a little private beach which leads onto Cala Esmerelda, which again is pretty full but also pretty chill at the same time. Cliff jumping is fun and keeps everyone entertained.
So the sunbed thing 🤣. The pools are closed off until 9am( it is 9am even though check in tells you 10am) so any sun beds round there cannot be claimed until then but there are also LOADS not in those areas you can towel or go sit at before then. And even though we have kids we don’t want to be fully in the midst of all the screaming so this suited us just fine! Watching the little stampede at 9am was kinda funny though 🤣.
Breakfast is pretty standard & not the best I’ve seen but this also isn’t a 5 star in Mexico, it does the job, sets you up for the day.
All in all I’m super fussy with hotels and I’m enjoying it so please don’t let all the moaners out you off!
Top tip- get up at 8am for the yoga on the beach and get to enjoy the resort at sunrise and with no people, it’s amazing! ❤️
Fulko Wiebenga
EDITED AFTER FEEDBACK:
The situation was NOT under control by your staff, they had no clue what to do.
And not all guests were safe, they were carried out by stretchers.
So it is is blatant lie. There were a lot more construction issues with the other pergola's they looked horrible, you have put everyones life at risk.
I have several videos and +_ 30 more pictures of how your staff was NOT helping, people being trapped under the heavy construction.
AVOID this like the PLAGUE.
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First of all, it is extremely dangerous. One of the sunshade structures collapsed, and people ended up underneath it — they had to be taken away by ambulance and stretcher. EXTREMELY dangerous.
Nearly all of the wooden poles that were supposed to support roofs looked to be in terrible condition.
EXTREMELY dangerous and poorly maintained — if your child ends up underneath one, it would be fatal.
There was major panic at the pool when this happened.
Furthermore, the rooms are downright filthy. As can be seen in the photos, they were full of what appeared to be mouse and rat droppings. After complaining, the room was sprayed with all kinds of toxic substances, forcing us to leave all the windows and doors open — but it was not properly cleaned afterward. VERY poor.
The beautiful pool shown in the photos is adults only. The smaller pool is PACKED to the brim, so if you have kids: AVOID this place.
They heavily promote the so-called “Dragon Club,” but it’s just a few water slides for which you have to pay extra:
€17 per child per day, and another €22 per adult per day — and it only covers a tiny extra area.
As a parent, you have absolutely nothing to do there, yet you're still required to accompany kids under 12. An absolute disgrace.
Also, not all apartment blocks have elevators, even though they claim they do (as confirmed by the staff at reception).
So, if you have small children in a stroller, you’ll be forced to carry it up and down the stairs every time.
The bay by the sea, which they boast about so much, is completely overcrowded — you can barely walk to the water due to the sheer number of people and towels. The water itself is dirty, full of cigarette butts and trash, and looks nothing like the photos.
All in all: bad service, filthy hotel, no elevators in some apartment buildings, and above all — LIFE-THREATENING.
The photos clearly show that the roof simply collapsed — hundreds, if not thousands, of kilos of beams literally falling on sunbathers.
Avoid like the plague.
Christelle Calderón De Stefano
Swimming pools overcrowded (all of them) with barely any space to bathe (you have around 1 m of space between you and the next guest in the pool. There is a sewage smell around the main pool and the restaurant terrace area about 70% of the time. The night shows are insanely loud. We could hear the music and base blasting in our apartment until 10:30 - 11:00 pm every week night. Impossible to sleep with the music and our baby woke up several times due to the loudness of the music. We complained several times and the hotel didn’t do anything about it. Upon arrival they had to come back and clean as the apartment was not cleaned properly. Tons of sand on the floor, foot stains on the kitchen chairs.. The aircon didn’t work properly either, someone had to come to fix it. And the drain of the shower was incredibly clogged with sand from previous guests. I don’t typically leave bad reviews of places, but this deserves some of the worst reviews… The hotel places itself as a luxury hotel (prices are above standard prices) and the amenities are more of a 3 star hotel. The finishes of the apartment are cheap. Additionally, the towels of the swimming pool can only be changed on Mondays, Wednedays and Fridays from 10:15 to 12:15, so good luck in trying to change them if you go to the beach or have other plans aside from being in the hotel… This hotel is not like an enjoyable club med style hotel. It’s a cheap overcrowded version of it.
My Booking
