Richard F.
The hotel was nice. We spent a week here and the staff were excellent, very friendly and helpful. The rooms were decent, though more what I'd expect from a 4-star hotel than a 5-star hotel, but our pool view balcony was a strong positive. Said pools were also pretty good if not exceptional. One major plus was the beach, with beautiful sand and lovely calm, clear water. However, the sunbeds are not private to the hotel, so cost extra, and were always completely full by the time we'd finished breakfast (it's a very short walk from beds round the pool instead). The food was satisfactory if, again, not impressive. We only went for half board because it was so cheap that if we only had dinner twice, it would be worth it. Unfortunately, when we went to a nearby restaurant on our second night, rated 4.8 on Google, it was terrible, so we lost all faith in the local area and just went to the buffet every other night. The food was good, but changeable - some nights were great but some were really disappointing. Breakfast also was not quite at the level I'd expect and have seen from other 5-star hotels. Finally, note that the hotel is very child-centric with activities for children aged 1-7, so about 90% of guests were families with small children. It can mean that meals feel a little chaotic and I don't think non-families were having a great time. Also, bear in mind that the majority of guests are German, so consider brushing up on that instead of the Spanish if you want to chat with anyone.
Alan D
Overall, this hotel had some moments of brilliance (eg food, check in experience) but too many moments of mediocrity for a 5 star hotel.
We stayed in October 2024, towards the end of the season. The hotel was quite quiet during our stay. We noticed that:
1. Although there were pianos in reception and in the main dining room, they were never played while we were there
2. It was very apparent that staff were deep cleaning and closing up the poolside restaurant throughout our stay. This was quite noisy and it might have been better had this been done after guests had left at the end of the season.
3. Too few bar staff circulating available in the evenings, to the extent that we had to order drinks ourselves. I don’t mind doing that, but for a 5 Star hotel I would have expected at table service.
The food was generally excellent (see below).
The evening entertainment was typical of (at best) a 4 star hotel standard, with rather amateurish (at times) content and choreography. This was disappointing.
The kids club seemed to be of a high standard.
Disappointing to be told by hotel staff that there were no table tennis bats or balls.
An excellent check-in experience on arrival and efficient check-out at the end.
I think at peak season, this could be ideal for multi generational families and could live up to its 5 star rating. Our experience fell short of that and overall was of a 4 star hotel.
Silard Toth
Overall, we wouldn’t come back and prefer the 4* Iberostar Selection Albufera Park to this 5* hotel. Why?
- the food is not great and not 5* (again the other Iberostar had way better food).
- dirty dishes
- we were asked multiple times to give good 5* reviews (one guy at the bar even pressed 5* on my phone for me…) - generally I expect staff to not pressure me to give 5* reviews
The plus
+ rooms were good
+ good location (beach is a bit narrow in front of the hotel but a short walk and the beach is wider)
We wouldn’t come back
Victoria Norwood
We are here now and had the most fantastic stay, we still have a couple days left, but the food and service and overall hotel is excellent.
What really makes this place is the staff, they are absolutely wonderful, particularly Miguel and Pepe. They are the loveliest people and really make your stay feel special. The beach is incredible with super clear and shallow water and is just stunning. Our room is excellent also. The BBQ at lunchtime overlooking the beach is again stunning. If you are thinking of staying here, do it, you won’t be disappointed!
Ki Wi
Nice family hotel. Slightly overpriced for what you get but we’ve still been there twice. Main reason is the nice setting, good food and drink selection in combination with the great kids club. Pool and beach work well for families, you’ll always have a space (but need to pay as customary on beaches in Spain for a sunbed). You can go there and just spend a week without having to think about food quality or entertainment etc. it’s not a culinary enlightenment, but you’ll have a good selection of good quality food, and usually fresh grilled salmon etc every evening.
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