Hotel Ipanema Park

All Day Big

The room had really weak air-conditioning. The cleaning service starting too early, and multiple days we were waking up to it. We had an indication on the door that we do not want cleaning. The other days when we needed cleaning, but the cleaners only did the beds and left everything untouched! Sand left on the floor and wet towels left without changing. The hotel receptionists are teenagers and don't even know how to say hi to people entering the hotel. Also no parking possibility, which I understand as it's on a busy street, but the receptionist was extremely rude with me not believing that they don't have parking. The breakfast was good and had a lot of options, but the staff constantly bothered us and did not leave us to have a quiet moment. Overall extremely poorly organized staff. We were not able to rest, we needed to sleep with earplugs to be able to have the proper amount of sleep.

Linda Linda

The reception is modern and clean, the swimming pool area is also very pleasant and clean. The bar personal is very friendly, great cocktails though wouldn't recommend their food besides french fries. But the rooms are quite old and full of ants. The sliding door to the room balcony is really difficult to open.

Familie Meijers

Traveling with children we requested upon booking a connecting room. We know this is not guaranteed, but a preference. Upon check in the rooms were allocated on both end of a long hallway. Not practical at all. We asked Alina of the reception if this could be changed to rooms next to each other or opposite of nearer. Due to high season this was not possible. Alina told us to come back the next day. The next day she told us that Thursday and Fridays are peak time, more change was offered on Saturdays. So we returned on Saturday. We asked if we could get rooms at Beach instead of Park. Alina tried to reach her colleague, but no answer. I asked if i could ask myself? So i crossed the street and asked. But they did not understand and after that Alina said she had not told us to go ask. So strange! I understand this is a preference. And i understand it is difficult during high season. However our neighboring rooms both left and right side were vacant for days in a row. No one was using the rooms. Same applies to the rooms next to our children’s room. Therefore we feel that it was not a matter of possibility, but the reception staff was unwilling. If you work in hospitality, you sound be service minded! We were staying for 15 days! Furthermore the pool was dirty. Oil on top of the water on a daily basis and full of leaves. And we were charged for use of a fridge at our room, €6 per day. While other guests we spoke used the fridge free of charge. Double standards. Why? In the evening there is lots of noise and yelling youngsters. That is fine for us, we have been young before. They make noise before midnight, before hitting the club and also after they return in the early mornings.

Borcsa Morcsa

There is air conditioner at the reception, however as soon as you go upstairs to the first floor there is none. There is air conditioner in the room we booked but you need the card(room key) to turn it on. If you open the balcony doors the air conditioner will stop. We paid for breakfast (from 8 to 10:30), which is pretty good deal with enough variety from fruits to english breakfast and fresh pancakes. However the vegetable selection is poor. There is only fresh tomatoes to choose from. The cleaners at the breakfast was already making so much noise that we could not enjoy our breakfast properly To enter breakfast you get a sharp green bracelet which was annoying me for the whole holiday as it was accidentally hooked up on my skin, my husband’s skin, my clothes, my hair etc. The walls are pretty thin so you could hear the cleaning lady moving furnitures in the next room and eventually knocking on our door (9:00am) to check if she can clean. Although we indicated that we do not want cleaning. On other days when we needed cleaning they did not do a good jobs and had ants everywhere.

Deva T

I expected much more from the hotel. It started with us arriving, the receptionist was annoyed that she couldn’t finish her cigarette and came in to check us in. She didn’t explain us anything about the hotel and was keep speaking to someone else standing there in Spanish. Once she checked us in she wanted to charge the taxes and asked if we can pay cash, I said I wanted to pay by card, she insisted and said twice „please cash“. I explained that I haven’t got any cash yet. She was super rude and accepted the card payment. The same receptionist was there the next days in the late shift, I kindly asked for advise on which beach to go to rent sun beds, she was rude again and gave me a fake smile. She just said, I don’t know, how should I know. NO DRINKS with your food, nowhere mentioned in any booking. The restaurant has a very bad Ambiente, the waiters are not happy working there. Nobody says hello or looks you in the eye. At breakfast many times there were over 25 tables dirty and everyone that came in was looking for space. In the meantime 3 older ladies just chit chatting in the corner, whilst one of them polishes glasses. No body uses trays it is very loud when they come around like unprofessional waiters with their kitchens trolleys and throw food faste und cutlets super loud next to you in the boxes. The kitchen staff was at least polite, but does not know how to cook, breakfasts very simple with pastry and eggs. Dinner was a disaster every day, not well cooked meat, sometimes even undercooked chicken, gives cantine vibes from the look and taste, for every dish and nothing tastes good. It always made me feel sick. It was mentioned there is 2 pools, there was only one. There are 2 hotels that are together apperantley and it is advertised as one, they are on the same road but you cannot go to both. The best thing about the hotel was the bar staff, that was always friendly and helpful. And also the housekeeping that was always taking care of everything and was cleaning thoroughly.