All Day Big
The room had really weak air-conditioning.
The cleaning service starting too early, and multiple days we were waking up to it. We had an indication on the door that we do not want cleaning.
The other days when we needed cleaning, but the cleaners only did the beds and left everything untouched!
Sand left on the floor and wet towels left without changing.
The hotel receptionists are teenagers and don't even know how to say hi to people entering the hotel.
Also no parking possibility, which I understand as it's on a busy street, but the receptionist was extremely rude with me not believing that they don't have parking.
The breakfast was good and had a lot of options, but the staff constantly bothered us and did not leave us to have a quiet moment.
Overall extremely poorly organized staff.
We were not able to rest, we needed to sleep with earplugs to be able to have the proper amount of sleep.
Linda Linda
The reception is modern and clean, the swimming pool area is also very pleasant and clean.
The bar personal is very friendly, great cocktails though wouldn't recommend their food besides french fries.
But the rooms are quite old and full of ants. The sliding door to the room balcony is really difficult to open.
Lydia Karamani
It was the worst experience I ever had with a 3 star hotel. It is not worthing spending your money here. The bath was full of mould, and the room smelled like that. The air condition was defect, so it was always on when you had the room card in. It is actually not a normal air condition but a ventilation with cold air. As it was too cold for me in the night, and I asked how I could switch it off, they gave me some blankets. The last straw came, as at the third day I had ants attack in the room , so ants were everywhere, still on the bedroom. I kindly ask for an other room, but obviously they were overbooked. The reception man brought a spray from an other hotel on the other side of the road, and with that he thought the problem was solved. The room smelled like that spray and still I found ants on the bedroom, so I asked again for an other room or for a refund. After an intense discussion , he found somehow an other room, even though it supposed to be full. In the new room all hinges were so old, that you heard every movement. Horrible!!!
Familie Meijers
Traveling with children we requested upon booking a connecting room. We know this is not guaranteed, but a preference. Upon check in the rooms were allocated on both end of a long hallway. Not practical at all. We asked Alina of the reception if this could be changed to rooms next to each other or opposite of nearer. Due to high season this was not possible. Alina told us to come back the next day. The next day she told us that Thursday and Fridays are peak time, more change was offered on Saturdays. So we returned on Saturday. We asked if we could get rooms at Beach instead of Park. Alina tried to reach her colleague, but no answer. I asked if i could ask myself? So i crossed the street and asked. But they did not understand and after that Alina said she had not told us to go ask. So strange!
I understand this is a preference. And i understand it is difficult during high season. However our neighboring rooms both left and right side were vacant for days in a row. No one was using the rooms. Same applies to the rooms next to our children’s room. Therefore we feel that it was not a matter of possibility, but the reception staff was unwilling. If you work in hospitality, you sound be service minded! We were staying for 15 days!
Furthermore the pool was dirty. Oil on top of the water on a daily basis and full of leaves.
And we were charged for use of a fridge at our room, €6 per day. While other guests we spoke used the fridge free of charge. Double standards. Why?
In the evening there is lots of noise and yelling youngsters. That is fine for us, we have been young before. They make noise before midnight, before hitting the club and also after they return in the early mornings.
Ferre Delsard
Placed in the somewhat calmer area of el ernal. Very clean rooms, and friendly helpful hotel personnel. Really wel, maintained pool. The balconies could use some repairs and replace single glass sliding windows. Really easy positioned for traveling with public transport and taxi, (the street behind the hotel).
My Booking
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