James Travels
Just come back from what can only be described as the most amazing weeks holiday I have had in years. We stayed as privilege guests so all the benefits of that were amazing, breakfast and dinner in the dedicated restaurant with the best hotel food I have ever had. Maria J who looked after us in the restaurant was also amazing and friendly. We had a terrace suite which was incredible with everything you needed. The pool had plenty of space for sunbeds and was great to sit around, there was plenty of shaded areas as well.
The hotel is very well looked after and was clean everywhere, and the staff were always out looking after the grounds as well.
We would not hesitate in going back, and are planning to book again for next year as it was completely faultless, the whole week was incredible.
Damian Pawlowski
This hotel doesn't deserve a 4 Star.
I think it needs a sanitary inspection. Every time I tried to eat or drink at this hotel, the coffee mugs were dirty, and I had to search for clean dishes. There was food, but for me, it was mass-produced (really poor quality). I've been to many 4-star hotels and I've never seen rooms not cleaned on Mondays. As an H10 member, I was supposed to be greeted with champagne, but instead I was greeted with a bottle of water in the fridge, which was only for our welcome, because the other days there was only a light inside the fridge and nothing else! Water in this hotel is a real luxury, impossible to get. I didn't expect alcohol, beer, or cocktails, but no water is absolutely shocking. For a 4-star hotel, there should be a kettle in the room to make tea? Next, Restaurant Route 66 is a joke. This restaurant serves food identical to the cafeteria, only served better and differently. The ice cream in Route 66 is exactly the same as the main area except you get a few extra buttons on them😂 and the only difference between the burgers is that it’s already made and you don’t have to put it together yourself! The tables were wobbly and dirty you can’t have a glass of wine without it spilling all over your table. People really need to read the reviews before going to this hotel, because it's a real waste of money and your own health. Not to mention the wind in this hotel. It could blow you away almost every day there. I DO NOT RECOMMEND THIS HOTEL.
O. K.
Check-in took forever. Tried to bill me again even though it was paid for. Needed to pay an additional 20Euros to use the safe. Scam, perhaps?
Room was fine. Clean. Waited half a day for replacement towels and over 2 days for a kettle.
Gluten free food was provided but you had to wait for it to be cooked and half the time they lost the order and rolled their eyes when you asked for it.
Not enough people staffing the bar. Slooooooow service.
Not enough sunbeds.
Bbq day by the pool was excellent. Gluten free food!
Overall, average hotel. Wouldn't stay again. H10 Esmeralda down the road was much better.
Adéla Beháň
⭐️ 1/5 – One of the worst holidays we’ve ever had!
This hotel is nowhere near a 4-star standard – we honestly felt like we had arrived at a place abandoned for 100 years.
• Accommodation: no help with luggage, towels (including beach/pool towels) could only be changed once during the entire stay. Room cleaning only every 2 days, and we had to leave the bin outside the door to get it emptied.
• Food: absolutely terrible – meat was inedible and tasteless, hardly any fruit, almost no vegetables. Our kids spent the whole holiday eating plain pasta and fries. Drinks: only sodas, water, wine and beer. No juices, coffee was awful.
• Bars & pool area: for a hotel with 500–1000 guests there was only one bartender at the pool bar – endless queues. The pool area was never cleaned; dirt and trash just piled up each day. Sunbeds at the beach were charged even though we were on all-inclusive.
• Service: staff was clearly overwhelmed and couldn’t even clear dirty dishes from tables.
• Organisation: lunch served only from 1–3 pm – completely impractical with small children.
For €6,000+ (150,000 CZK) we expected at least a basic standard. We would never recommend this hotel to anyone. The airport bathroom was honestly the cleanest place of the entire holiday.
wajdi ben gaied
I had the pleasure of staying at this wonderful hotel with my son from the 6th of June to the 13th of June in Room 373, and it was an absolutely beautiful experience!
This place is perfect for families with children—I highly, highly recommend it. The room was incredibly clean and comfortable, thanks to the amazing cleaning staff. They truly went above and beyond to ensure everything was spotless and inviting.
A special mention goes to Rebecca, who was extremely helpful throughout our stay. The reception staff were also fantastic—friendly, professional, and always ready to assist with a smile.
The food was exceptional—delicious, varied, and of excellent quality. Every meal was a treat, and the dining experience added so much to our enjoyment of the holiday.
The management of this hotel deserves great praise. It’s clear they are doing an outstanding job creating such a memorable and enjoyable experience for their guests. Everything was well-organized, and the attention to detail was remarkable.
If you’re looking for a relaxing, family-friendly getaway, this is the place to be! Thank you to the entire team for making our holiday so special.
My Booking
