Ivan Felcman
Situated in a busy tourist destination, GKH offers everything under one roof to make your holidays as hassle free as possible. Hotel itself seems older, rooms are quite cramped with older air conditioning but otherwise our stay was absolutely great- fresh local cuisine with variety of meats, veggies and tempting sweets section, clean swimming pools, gym facilities and wide strip of sea with small bar and deck chairs with large umbrellas. Staff not really good with English but very attentive and kind. Good for family vacations, would strongly recommend.
Sharon Louch
Stayed here for 3 nights, basic all inclusive, room cleaning is virtually non existent and when they do come in they take all the towels, flannels away and don’t replace them, they leave the bins in the room full so everything is now overflowing as there is no where else to but rubbish, do not get no coffee in the rooms and it doesn’t matter if you complain to reception they just don’t care they say there is nothing they can do and they are minor issues. Health and safety in some parts of the hotel is shocking they have dark ramps everywhere and in the dark you can not see them as they are not highlighted while we was there 5 people tripped over the ramp in the moon bar and 1 poor lady had her toenail ripped out and had to go to the doctors and had to pay 300 euros to have the nail sorted out!, and again the hotel just doesn’t care and shrugs their shoulders. Entertainment all I can say is what entertainment??
Nunu Okunowo
Worst hotel I have EVER been too. First of all we came in entered the hotel the AC stop working we asked them repeatedly to come and fix it they ignored us. ( mind you it is almost 40 degrees) Second of all we have been told by many people who are also in the hotel that we shouldn’t enter the pool or eat most of the food because it is not clean and the staff do not cook there food properly. Although we were told this we still came in with a positive attitude and to just enjoy our trip but after we ate the food and entered the pool both my 7 year old sister and I have been throwing up for the next 2 days, we told them about this and the manager said that “yes their is a virus and we can’t do anything about it”. On top of that the staff have been very hostile towards us and other black people in the hotel and one of the staff members were yelling at a little boy pointing at his skin colour. We have repeatedly told the managers and because we have complained before they have now told us that we should stop complaining and that there is nothing they can do . They also have been very unsafe when it comes to transportation for example we were on our way to a foam party and there wasn’t enough room on the van and they told the kids to stand up on a moving vehicle and the driver braked to hard and one of the kids fell down. THIS IS A WARNING TO ANYONE COMING TO THE TERRIBLE RESORT this isn’t a 5 star the are very unclean and lazy and discriminatory they do not care about their customers especially if your foreign if you go their you will get sick for the next few days and the staff will treat you like rubbish.
Pouria Moshgani
We had a wonderful vacation at this all inclusive hotel, which also had a private beach. The hotel staff was very friendly and welcoming, the hotel had two swimming pools with various water slides, the buffet had all sorts of delicious food of outstandig quality. In addition, this hotel has very good photographers, who took amazing pictures of my family and I, with their own brought parrots and lizards, beside the beach and pool, which form very good memories. On my last day, I felt I was really going to miss this place. Thank you Grand Kaptan Hotel.
Katarzyna Maron
The hotel itself is OK, bartenders, waiters are friendly,food is good . However, the general look is old and some areas not well maintained - like children's mini club and slides.
Water in swimming pool during our stay was 16-18 degrees, barely anyone was swimming.
Huge advantage is access to beach with clean,warm water, nice and friendly beach restaurant which was our most pleasant surprise. Greets for Moustafa;)
The biggest minus for us was co-operation of Grand Kaptan with Holiday Expert. They are holidays representatives selling deals that don't exist, their opinion on google is 1,6 it's a shame we only checked it afterwards. They lie, they don't refund even after not providing what was promised and timely cancelation (due to not providing agreed service in Grand Hamam Alanya which is also cheats on customers) they use word tricks to sell under pressure and when troubles or complaints appear - they avoid responsibility.
Grand Kaptan, please check who do you let into your hotel (holiday Expert representative) because they are influencing the atmosphere and opinion about the hotel in a very negative way.
One more remark - capacity of a'la carte restaurant is not enough for all guests, even at the end of the season.
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