Pouria Moshgani
We had a wonderful vacation at this all inclusive hotel, which also had a private beach. The hotel staff was very friendly and welcoming, the hotel had two swimming pools with various water slides, the buffet had all sorts of delicious food of outstandig quality. In addition, this hotel has very good photographers, who took amazing pictures of my family and I, with their own brought parrots and lizards, beside the beach and pool, which form very good memories. On my last day, I felt I was really going to miss this place. Thank you Grand Kaptan Hotel.
Katarzyna Maron
The hotel itself is OK, bartenders, waiters are friendly,food is good . However, the general look is old and some areas not well maintained - like children's mini club and slides.
Water in swimming pool during our stay was 16-18 degrees, barely anyone was swimming.
Huge advantage is access to beach with clean,warm water, nice and friendly beach restaurant which was our most pleasant surprise. Greets for Moustafa;)
The biggest minus for us was co-operation of Grand Kaptan with Holiday Expert. They are holidays representatives selling deals that don't exist, their opinion on google is 1,6 it's a shame we only checked it afterwards. They lie, they don't refund even after not providing what was promised and timely cancelation (due to not providing agreed service in Grand Hamam Alanya which is also cheats on customers) they use word tricks to sell under pressure and when troubles or complaints appear - they avoid responsibility.
Grand Kaptan, please check who do you let into your hotel (holiday Expert representative) because they are influencing the atmosphere and opinion about the hotel in a very negative way.
One more remark - capacity of a'la carte restaurant is not enough for all guests, even at the end of the season.
claudia Constantin
An old 2.5-star hotel.On the 1st floor, some of the rooms have an awful smell of old furniture. It is not suitable for people with allergies. Same plain food every day, canteen type food. Very limited range of drinks. Plastic plates and glasses are used outside the main restaurant. There is no air conditioning in the halls and in the main restaurant.
The pictures on the site have almost nothing to do with reality.The only nice place is where they make Pita .
Simona Šimėnė
It was our first time at all inclusive hotel, never experienced it before and it did disappoint us. Starting from it was our honeymoon and reception ignored it, but never mind.
We came checked in, the hotel doesn’t have free wifi for their guests, the only free wifi was in the lobby. If you want it in your room or text to the pool or anywhere else around hotel territory it costs 15€ for one device . So we had to pay 30€ for one week wifi which had poor connection.
There is other “fancy” restaurant at the hotel and you as all inclusive guests can only go there for free one time and book it early, but they already didn’t have availability.
If you want anything more to do in hotel you have to pay extra.
The food! If you don’t eat meat or lactose or even gluten don’t go there because you will have nothing to eat. There was vegetable options but even there was some meat bits.
They only have few options for cocktails and they really don’t know how to make them, they are even really strong or like juice.
A lot of sunbeds are broken so you can only stay in laying position.
As in other review says there is no healthy option between 14-19h dinner is at 19h that is really late.
The room was old, firs night we shared one single blanket, we asked for extra and they forgot about it at the first time.
When we checked out reception didn’t even ask “how was your stay?” So here you go now you got a review and I think you will not change a thing about it.
So for all people who planning to stay at all inclusive do not go to Kaptan Grand hotel!
Sharon Louch
Stayed here for 3 nights, basic all inclusive, room cleaning is virtually non existent and when they do come in they take all the towels, flannels away and don’t replace them, they leave the bins in the room full so everything is now overflowing as there is no where else to but rubbish, do not get no coffee in the rooms and it doesn’t matter if you complain to reception they just don’t care they say there is nothing they can do and they are minor issues. Health and safety in some parts of the hotel is shocking they have dark ramps everywhere and in the dark you can not see them as they are not highlighted while we was there 5 people tripped over the ramp in the moon bar and 1 poor lady had her toenail ripped out and had to go to the doctors and had to pay 300 euros to have the nail sorted out!, and again the hotel just doesn’t care and shrugs their shoulders. Entertainment all I can say is what entertainment??
My Booking
