Goldcity Hotel

Kiran Lally

The hotel is lovely. However, some of the staff are rude and very unhelpful, especially the lady on main reception. The lady Zahra on the guest reception is absolutely amazing, though. The food at the buffet is more or less the same every day, and they do nothing for kids other than chips. I had booked a family suit but was given a standard room in a different building to the main hotel and struggled with my baby twins coming to the main hotel every morning. I had to pay extra to move to the main hotel and into a family room because the manager was adamant. I didn’t book a family room to begin with even though I showed my booking details. I managed to haggle the room price down from 120 euro to 70. The guys from the spa follow you around trying to sell you the massage services. The guys on the bar are very friendly and we're always happy to serve our drinks. The pools are clean and well looked after but they do close the pools at 18:30 which I thought was too early. Overall we did enjoy our holiday but if we didn't have the above issues it would have been even better.

Pawel Lang

The apartment we received, in the main hotel was very used and in a poor state. The view from the balcony paid for inconvenience. Our children got room in a new small hotel in the resort which had its own swimming pool, bar - this was fantastic. Main swimming pools are nice. Food is good and changes little from day to day. Waterslides are super. Drinks vary, depending on how tired bartenders are ;-) Communication by resort shuttles works very well. The people working in the hotel are nice and helpful. We are generally satisfied and recommend this place!

Kieran Broughan

Stayed here with my family which they was 10 of us. Pools was great & cleaned well. Food was average which we all agreed. Staff very rude, moody & not helpful. When we arrived at early hours in the morning rude attitude & didn't even show us to our room just gave us a map! Security ruined our holiday picking on our kids & kept interrupting our night which after we complained to the manager he left us alone after. Water park was great & only a 5 min walk away. Starbucks was a nice addition for a iced latte. Elevators never worked & inside needs a lot of work doing. Aircon was not good & broke twice while we was there which first time the reason it broke it because the grill was caked in dust. Overall we wouldn't come back & didn't have the best experience there & wouldn't recommend to anyone.

sarah boo

Overall fabulous stay here. The bar manager, bar staff and buffet staff were amazing. If it wasnt for them, my score would be 2 for service.They made us feel so welcome and literally did so much for us. The reception staff require some training on customer services. We were put in the wrong room as they had double booked us. We had no apology or offer of compensation. We were basically just told to put up with it. The room we were put in for the night had no bed linin, the air conditioning didn't work and nor did the key card reader. When we eventually got to our room it was nice. Little dated but clean and comfortable. The jacuzzi was lovely and the views were stunning. Sadly our room wasn't made up every day and when it was made up, dishes were not removed and coffees etc not replaced. The towels are in the spa area. We ended up keeping the same ones as each time you went down they tried to sell us a massage. It was a little off putting. The location was a little isolated and not really great if you like a little strip to have a wander down in the evening. I would say this hotel is best suited to couples and to parents with really young children or with older teens who are happy to just be by the pool all day. If you like to go out of the complex I would advise looking elsewhere.

Favorite Vlogger

Since this was our first time with these types of hotels we were super excited. Upon arrival we were greeted by Apollo staff waiting outside the airport and informing us where to go. Everything was quick and easy and we made it to our bus without any problems. The driver was quick and pretty much got us through the chaos that is the driving in Turkey. It took approximately 2 hours but it went by pretty quickly. Upon arriving in the hotel we were greeted by the front desk which had our information ready and staffers handled our luggage all the way to the room. (Not quite sure if it was because they wanted a tip) As you can see., the rooms are super nice. We got a family suite so the kids had a room of their own and the parents some privacy. They provided water, soda, wine, snacks and any thing else we needed. (But this is through the Apollo staff which I will explain later) Both styles of bath (jacuzzi/stand in) toilets with bidet. (Never tried it) And AC in all rooms. The beds are firm and clean. As I mentioned earlier if there’s any issues you be best to go to customer relations (which have an Apollo staff member who has the information) we had an issue with one of the AC units in the living room and sure enough since I mentioned it they jumped on it and was out with a technician to fix it.The Apollo staff was so sad that they comped our family a night at their expense restaurant on top of the hotel. The buffet is extremely good. There is something for everyone. Even the pickiest people can get what they want. You might have to wait for something to be made (like waffles or eggs) but you’ll get it. Obviously this place has 3 pools. I never got a chance to check out the adult 16+ pool because my son is a bit extreme. But the community is clean and there’s can be dancing games and all. The only thing I have an issue is that there’s no system when it comes to getting a sunbed. You basically need to be out there as soon as the pools open and race to put your things in the best spot. If you take that and multiply it be 700+ people you’re bound to get some feathers ruffled. But overall the pools and the water park are the best. If I could give a half star it would have been because of this. They have an arcade room with bowling, billiards, a few games. This is really cool and my family enjoyed it until our 4th day where these 3 kids (no more then 5-11 in age) came in the place and just acted like savages. They went back behind machines, took balls from up underneath the game which damaged the game. Basically causing all sorts of chaotic situations where my wife pretty much yelled at them when they tried to interrupt my son. They were no parents in site and we looked for a staff member who came about 20 minutes after. I am aware that I’m judging them based off the situation but a multi million place like this and no one is around says something. Last, I personally have to give a special thank you to Petek (which I so hope I’m spelling your name right) This lady was beyond nice. I was forever greeted with a smile no matter the situation. She wanted us to have a great experience and I feel that we did. To the Apollo staff: this women has made me and my family first experience here a great one and she was and is a great star in the heavens. She deserves much praise. Because of this we have considered returning next summer.