Nicole Gheibi
I stayed 3 nights and had a wonderful stay. This hotel is very peaceful and it was such a nice place to relax on. The food is high quality, the service is great, you can feel that the staff really cares about you feeling comfortable. The staff were always kind and smiling, the hotel itself has a very positive and relaxing atmosphere. The hotel is very big and there’s a lot of things to do there. I definitely recommend this hotel.
János Márton Boda
Turkish cuisine is divine! Turkish food, tea and olives are very delicious. 😍 European food and cakes are not delicious, but that's not what we came for, and it's like that everywhere outside of Europe (therefore no points are deducted) 😁
The hotel is very nice, originally we booked Eco bungalow, which is good but we upgraded to a sea view bungalow and we like it so much. We sleep well, no noise is from the street, the air conditioner is quiet.
The cocktails are very bad 🍸😱, it was not a good experience at first 😭, but since we feel good here, we don't mind. The drinks in the Boho bar are a little better, but they are far from the international standards. The Margarita is so bad that it's so funny for us and we drink one every day and laugh a lot. 😅
The staff is always very very kind and helpful. We have a great time, the holiday experience is perfect here. Thank you for the staff's efforts, we are grateful. ❤️
Adam Frączek
Great hotel with the best staff and food! Everything is on point! Staff is super polite and helpful, Chiefs there should all have a Michelin star! Rooms are very romantic and the view is superb! Beach bar is one of the coolest places, you just can't have enough! The DJ is spectacular (I shazamed quite a few songs so I can enjoy them back home😅)
julie chandler
Fantastic weather , food great , staff great pools are lovely , it's on the beach. BOHO bar to sit with a cocktail and watch sunset is just beautiful , snack bars good , our room was lovely but I had no view that's only think I would say I didn't like not having a view BUT we were up and out and never returned to room till after sunset so it did t really matter , beds were Big and comfy shower was powerful , rooms cleaned everyday , gardens beautiful. Olive trees everywhere, FLORA YEN GARDEN in grounds were lovely beautiful big fish pond , loved our 6 days and would definitely go back to this hotel , from managers and waiters down to gardeners and cleaning ladies we thankyou for a lovely week and love your hotel x
Caroline Anderson
I wanted to love the hotel, it's beautiful and impressive and a lot of the staff are pleasant and helpful. This is a long review, sorry and 3 star was for our first room.
We had a lake house room, which, when we arrived we were blown away by. It's incredibly picturesque, even at night. The swim up rooms were the reason we paid a lot more money than any other holiday we have been on.
However little things let it down, and then a big thing almost ruined the whole holiday.
The lake house rooms don't have any bar or food options near to them (without paying for room service). So to go and get a drink, you need to get out the pool, dry off, so you can walk through your room, walk up to the hotel, down to the pool bar, grab 2 small takeaway cocktails to take back to the room (because you don't want to have to do the same again in 20 mins). When you have paid all this money to have such a beautiful room, we wanted to spend as much time there as we could and it seems like a design flaw.
When you went to get food or drink, there was a QR code that let you see the menu and place an order, however in the week that we were there, it worked once! We didn't know if the orders had gone through.
The location of the pool attached to the room we stayed in, was much more sheltered from the sun, which meant the water was actually uncomfortably cold, even in 30° heat. I would say another design flaw.
Now to the big thing. Unfortunately our room was right on the corner (1008) and had no sound protection from the busy car park right next to it, which is not far from a very busy road. We were rudely awoken at 4.15am with the council collecting several bins, the lorry running the entire time, whilst interrupted intermittently with the clang, clang, clang of the bin reaching the top and them making sure it was empty. It went on for about 10 mins the first time and was so loud it felt like it was in the room!
There is also a wooden walkway that runs alongside the room, which makes a horrendous racket, like a heavy piece of furniture being dragged over it, when people arrive at 2/3am. The access of the rooms has a layer to dampen the sound, maybe this could be used on the wooden ramp walkway too?
We spoke with reception after the first bin collection, and were advised there was nothing they could do, the council organise bin collection times. The person in question did not apologise, nor seem apologetic. However we were told it would be every 2 nights, not every night. Not overly happy, we went away hoping for a peaceful nights sleep the next night. You guessed it, the very next night it happened again, this time about 1.30am. We spoke with reception again, a different staff member, who was at least apologetic but again advised there was nothing they could do. All through the day, there were vehicles coming and going, beeping, hissing, things clanking, trolleys being rolled about, the longer it went on, the more it grated and started to ruin what was meant to be a relaxing holiday. It took speaking to our Jet2 rep, to get it sorted, we were moved to another room within minutes! Thank you Onur!
This room was much nicer, there were other rooms in between this one and the car park, which buffered the sound. The pool location, exposed to the sun more, meant the water was a more enjoyable temperature.
Unfortunately, being brutally honest, I don't think room 1008 is fit for purpose, and is definintely not up to the standards of the luxury you expect to get with the lake house prices, and the lack of action from the hotel was disappointing. We were pleasant, weren't rude or try to demand anything. It felt like that would have had a different, possibly quicker outcome!
I liked the hotel and had we started off in a different room, I think my outlook on our stay would have been different, although my thoughts on missed design opportunities would be the same. We did feel robbed of half our holiday, because we weren't moved when we initially complained, twice.
Overall I feel that 4/5 is a fair score.
My Booking
